George Gee Kia CDA

Excellent sales personnel Hayden was extremely knowledgeable. Vehicle lised online matched the description perfectly. Experience was nice. knowledgeable. Vehicle lised online matched the description perfectly. Experience was nice. More

It's was a very nice place the staff has over the top customer service thank you customer service thank you More

Nate Benz and Russ represented GeorgeGee Dealership in top-notch style. Nate was thorough in explaining any questions we had about the vehicle and purchase of it. I appreciated that he asked colleagues to top-notch style. Nate was thorough in explaining any questions we had about the vehicle and purchase of it. I appreciated that he asked colleagues to help when he didn’t know an answer or needed to verify something. More

Hayden was extremely knowledgeable, open and efficient. He was able to answer all of our questions promptly, and allowed us to make our car purchase without hassle. The other dealership staff were friend He was able to answer all of our questions promptly, and allowed us to make our car purchase without hassle. The other dealership staff were friendly, and accommodating. We would definitely make another purchase here. More

Hayden took care of me and Jennifer helped with test drive it was a great experience I would go there for future cars or trucks drive it was a great experience I would go there for future cars or trucks More

The staff was awesome, I got a spectacular deal on my car. Got me in and out in no time. car. Got me in and out in no time. More

They had the vehicle I wanted to see ready and made our choice quick and easy. No hassle we got our paperwork done and left with our truck in a couple hours choice quick and easy. No hassle we got our paperwork done and left with our truck in a couple hours More

Fast, friendly and easy. Dan was quick to respond and very helpful, he had the truck we wanted to see ready. Dan was quick to respond and very helpful, he had the truck we wanted to see ready. More

Horrible customer service from their service department. I took my 2016 Sorento in to get the Theft recalls addressed and have them check a coolant leak which is covered by the new “Extended Warranty” I I took my 2016 Sorento in to get the Theft recalls addressed and have them check a coolant leak which is covered by the new “Extended Warranty” I was sent by Kia. Kia has realized after 7 years that head bolts ripping out of the block causing a Head Gasket Failure is something they actually owned and should address. Based on this, I take my vehicle in and they diagnose that there is a leaking water pump and Radiator hose. Per the letter from Kia: “If, at any time within the extended warranty period, you experience a coolant leak, coolant smell, and/or engine temperature indicator near “H” mark on the instrument panel cluster, your Authorized Kia Dealership will diagnose the cause free of charge to you. “ (Actually bolded and underlined in the letter.) So after they diagnose the water pump they proceed to tell me that I have to pay the Diagnostic fee due to the cause being the water pump and not the head gasket. I disagreed based on the clear coverage and wording from Kia above noting that the diagnosis was for a coolant leak not specifically for a head gasket. The Service Manager (Chris) dropped the charge to $70 for the diagnostic and noted in the service ticket that I refused to pay the charge and that they “will no longer continue business with customer.” This whole incident goes beyond the total lack of support and resolution to my ongoing coolant / head gasket issues I have had on my Kia Sorrento for over 2 years. If a dealership is not going to support the customer, or their manufacturer, with even the most basic of support and customer service, then I don’t think people should do business with that dealership. Similarly, if this is how one dealership in the network (George Gee) is willing to treat a customer, then you can assume the whole network will do the same. To be clear I involved the GM (Brian) of the dealership in my communication, and this was still the end result after at least twice to discuss an alternate solution or resolution path. Lessons learned. • Don’t buy a Kia…. Ever • Don’t do business with any George Gee Dealership. Which should not be an issue since they don’t want me to do business with them anyways. If a new car dealership is willing to “fire” a customer over $70, then I would be very concerned about expecting any real customer service from them. More