Germain BMW of Naples

Mr. Gray was a pleasure to work with and very Knowledgeable. The waiting room was comfortable. Knowledgeable. The waiting room was comfortable. More

Germain BMW was a pleasure to work with. The facility is modern, clean and comfortable. The location is very convenient. Rohel Gray, Assistant Service Manager, was knowledgeable, very The facility is modern, clean and comfortable. The location is very convenient. Rohel Gray, Assistant Service Manager, was knowledgeable, very helpful, courteous and thorough. I appreciated his input regarding test driving my vehicle. Rhoel did not rush me and when the service work completed explained everything that was done. My vehicle was washed and ready to go and rides beautifully. Also, would like to commend your service technician, unfortunately, I can't remember his name for the work he performed on my vehicle. Having the rear tires replaced the wheel rims were not scratched. Additionally, the Germain dealership did not charge an additional percentage for using a credit card. I plan to continue to do business with Germain BMW of Naples. More

Germain BMW of Naples gives excellent service. The engine starter replacement recall was done while I waited in their comfortable customer service area. My service advisor, Charles Griffith, gav The engine starter replacement recall was done while I waited in their comfortable customer service area. My service advisor, Charles Griffith, gave me accurate information on what was going on and the time it would take. My car was returned to me washed and a video of the repair and inspection of my vehicle was sent to me. Everything and everyone was very professional. More

Tona Zarelli always assures my experience is very satisfactory which includes maintenance of my vehicle and price. I greatly appreciate both aspects. satisfactory which includes maintenance of my vehicle and price. I greatly appreciate both aspects. More

Christine Barta was very knowledgeable and attentive. The service dept was awesome as well. A little disappointed that a front running light for a BMW M2 is $4,000.00...... Besides that everything wa The service dept was awesome as well. A little disappointed that a front running light for a BMW M2 is $4,000.00...... Besides that everything was great. Ask for Christine when inquiring about service. More

Pleasant and easy is my descrption of the negotiation and purchasing process of my new X5. Thank you Karina Ledesma you did a great job purchasing process of my new X5. Thank you Karina Ledesma you did a great job More

I recently brought my 2020 BMW X3 in for a recall issue, and the experience with the service department at Germain BMW was outstanding. Chuck Griffith got us scheduled quickly, and the recall was handled ef and the experience with the service department at Germain BMW was outstanding. Chuck Griffith got us scheduled quickly, and the recall was handled efficiently and professionally. During the visit, an additional service issue was discovered, and Chuck promptly got us back on the schedule. We were in and out in no time. Chuck provided excellent communication and customer service throughout the entire process. Highly recommend Chuck and the service department at Germain BMW! More

Rhoel Gray has been our Service Manager for over 10 years. He has always notified us when our BMW needs service. There was a recall on the starter and he changed it immediately. Both my husband and I c years. He has always notified us when our BMW needs service. There was a recall on the starter and he changed it immediately. Both my husband and I can’t appreciate him more. He’s personable and very professional. More

Corey Hespeler was great to work with! Great customer service skills and very knowledgeable. Takes pride in work and is very accommodating. Great customer service skills and very knowledgeable. Takes pride in work and is very accommodating. More

While we continue to be extremely frustrated and disappointed with the extensive reliability problems of our 2024 BMW X5 hybrid which has less than 15,000 miles on it I must sing high praises for ou disappointed with the extensive reliability problems of our 2024 BMW X5 hybrid which has less than 15,000 miles on it I must sing high praises for our service advisor. Charles Griffith at Germain BMW, as he always listens is very attentive and gets items with the car addressed in a timely fashion. While the overall. product and it’s reliability and continued problems, continues to be very frustrating and unacceptable at this price point and with the BMW name Charles Griffith continues to always exceed expectations and perform at an extremely high level, disappointing that the product itself cannot exceed expectations and perform at a level higher than expectation consistently as Mr. Griffith does More