Germain BMW of Naples

Excellent experience in Parts and Service Cameron Whitaker of Germain BMW, Naples,FL was so very nice and knowledgeable in helping me to look up and find the correct parts to order for my 2002 Cameron Whitaker of Germain BMW, Naples,FL was so very nice and knowledgeable in helping me to look up and find the correct parts to order for my 2002 BMW 330ci convertible. He took the time to make sure that everything that I wanted to have replaced with new parts was done correctly by looking at my car and checking the accuracy of the various parts that I ordered. He was a pleasure to do business with him, and he is certainly an excellent representative for both BMW and Germain BMW of Naples, FL. Chuck Griffith of Service was also very nice and knowledgeable in ensuring that the correct services were done on my car .He has been a pleasure to deal with in every way. Helene J. Naimon. Naples, FL ( satisfied customer ) More

Dream Car The level of service at Germain BMW of Naples is unlike any other I've experienced at other dealers in Naples. Alex for the used car sales team and I The level of service at Germain BMW of Naples is unlike any other I've experienced at other dealers in Naples. Alex for the used car sales team and I spoke over 4 months ago about the exact car I was searching for. We both knew it was going to a long process to wait for the specific car I was looking for. Alex knew exactly what I was looking for and the morning my car was traded in he called me. It was unbelievable to get that call. The car was exactly what we had been looking for as if I had ordered it brand new. Flavio's team at Germain BMW is top notch. From the sales team, finance team all the way to the BMW Genius'. This is the finest dealer to do business with in Naples. More

Excellent used car purchase! Germain BMW combines a warm and friendly environment with knowledgeable salespersons to make your car buying experience memorable! I will definitely r Germain BMW combines a warm and friendly environment with knowledgeable salespersons to make your car buying experience memorable! I will definitely return the Germain BMW for all of my future BMW needs! More

Great people to work with for BMW! We called Germain BMW from an add on EBay and we drove 2 1/2 hours out of our way to look at a car they had for sale. This could not have been more wo We called Germain BMW from an add on EBay and we drove 2 1/2 hours out of our way to look at a car they had for sale. This could not have been more worth our efforts! We bought the car and Germain was able to work well with our trade and get us driving home in our new wheels on the same day! It was very impressive. Everyone was very friendly and as helpful as could be- we highly recommend them with no reservations! More

Great people and very pleasant experience. Daron was very knowlegable and helped me with 2 suv’s I was looking at. Told me the diffenences before I drove to the dealership. Also helped me with Daron was very knowlegable and helped me with 2 suv’s I was looking at. Told me the diffenences before I drove to the dealership. Also helped me with insurance contact. More

Low pressure and delightful experience! Raquel is enthusiastic without being pushy. She is a great listener and knowledgeable. If she doesn't know the answer, she will find it for you! The d Raquel is enthusiastic without being pushy. She is a great listener and knowledgeable. If she doesn't know the answer, she will find it for you! The dealership overall has a great vibe and management is very present offering warm professionalism. I have had my previous car serviced here and Ron Arnold is awesome! More

Great experiance Daron and the rest of the staff have been great to deal with. They have taken care of everything we could ask for to make our experience awsome! Daron and the rest of the staff have been great to deal with. They have taken care of everything we could ask for to make our experience awsome! More

Great buying experience Extremely helpful, very knowledgeable, low pressure and very accommodating. They were very respectful of my time, but also were willing to spent wha Extremely helpful, very knowledgeable, low pressure and very accommodating. They were very respectful of my time, but also were willing to spent whatever time I needed to be comfortable with my purchase. More

My 6th BMW Lease was the best I went in to close one lease and initiate another. I had stringent parameters as to what was manditory in the vehicle and what I needed in the financi I went in to close one lease and initiate another. I had stringent parameters as to what was manditory in the vehicle and what I needed in the financing... All my parameters were met and some were even better for my situation than I had hoped for. I credit this to the teamwork of Raquel with all the Germain departments involved, the business team conferred with her several times. Everyone pitched in and made the process comfortable and worry free. As the title implies, this is the best BMW deal so far and is why I have recommended Germain and BMW to all my friends and associates and it is thanks to Raquel and her competence this time. The owner Flavio Galasso is the man who built the team and my congratulations go to him. Thanks for everything. More

Started bad, but ended well. I have to be honest, if it were not for the fact that this dealership had the specific car I was looking for, I would not have done business with them I have to be honest, if it were not for the fact that this dealership had the specific car I was looking for, I would not have done business with them. It started via email. I had to travel over 3 hours to get there, so I wanted to hammer out details before I made the trip. The first person I was in contact with was the internet sales manager, he was completely unwilling to negotiate...at all. So I thanked him and decided to pass. The next day I was contacted by a salesman who was more willing to work with me. We agreed I would come in to finalize the sale the following day. I told him I would contact him when I had an ETA. I emailed him in the morning and gave him a time. I received no response. I decided to make the trip anyway. When I was about 10 minutes away (after driving over 3 hours) I called him to let him know I was close. No answer. When I arrive I find out that they had been in the process of trying to sell the car to another buyer. That buyer wanted some rock chips repaired on the front bumper and some other defects on the back bumper. So not only were they going to sell the car out from under me, they car was in the body shop with the bumpers ripped off and getting painted. The salesman I had negotiated with was “unavailable” and he handed me off to another. This was Daron Lynn. Daron was a breath of fresh air in dealing with this dealership. He always kept a smile on his face even when I was exploding about th situation. He put up with me and, was very understanding and made things right for me. In the end, I was not able to take the car home that day as I planned. But I had it a couple days later and Daron made sure I was happy. Also, Marc in finance got me great loan, 3% less than the loan I had through my bank. More