Germain BMW of Naples

These guys are so easy & simple to do business with! I called about a previously owned vehicle and these guys were very accommodating! The vehicle had already been loaded on a transport for the auto auct I called about a previously owned vehicle and these guys were very accommodating! The vehicle had already been loaded on a transport for the auto auction. They pulled it off the truck so I could come drive and evaluate it. The vehicle was a great value, so I bought it! I love this car! Thanks Alex & Larry! More

Car service Great experience with Rhoel Gray' friendly atmosphere really awesome dealership . Would recommend someone without hesitation,. Always take great care Great experience with Rhoel Gray' friendly atmosphere really awesome dealership . Would recommend someone without hesitation,. Always take great care of my car staff is excellent . More

A NO Pressure & Fun Car Buying Experience I was just starting my search for a pre-owned vehicle to replace my old Honda Accord and a BMW was not on the top of my list of cars to buy. I probabl I was just starting my search for a pre-owned vehicle to replace my old Honda Accord and a BMW was not on the top of my list of cars to buy. I probably would have gotten another Honda from Germain but I was promptly contacted by BMW after requesting information on one of their Certified Pre-Owned vehicles on the lot so I stopped in and met Alex Soare for a test drive. Alex is extremely knowledgeable about not only BMWs but probably every make of car there is. He's friendly and never pressured me to move up to a more expensive purchase and made my purchase an easy and pleasurable experience. I'm actually looking forward to my next purchase from him. I lan to have my 328i serviced at Germain and expect that the experience will be just as satisfying that I receive from Germain Honda on the Hondas that we own. More

Friendly and Fast I have had to take my vehicle in a couple of times to BMW and Germain BMW (Chuck is my service rep), is always good to me when I arrive til I pick up. I have had to take my vehicle in a couple of times to BMW and Germain BMW (Chuck is my service rep), is always good to me when I arrive til I pick up. Servicing a high end vehicle shouldn't be anything less than this. More

pleasant experience We were in the market for a new car and thought for sure we wanted the Glc Mercedes. We decided to just take a look at the BMW X 3 and while doing so We were in the market for a new car and thought for sure we wanted the Glc Mercedes. We decided to just take a look at the BMW X 3 and while doing so Amhad Suid approached us and offered his help. We did an about face switch and went with the BMW! Ahmad was extremely helpful and available throughout the experience and we are so happy with our choice. Thanks, Al and Susan Ziegler More

Germain vs Ft Myers BMW George is a great person to deal with. He was very nice and professional. He followed up with calls, and provided me with all the info. Great customer George is a great person to deal with. He was very nice and professional. He followed up with calls, and provided me with all the info. Great customer service! As for the service and management not so much. I had an issue where the AC, where it had a very odd odor, and also the vents of the ac were fading out. As soon as the car was ready, I got a call from George, stating that they were able to fix the AC odor issue, but unable to replace the AC vents under the warranty (management did not approve…not sure why, since the manufacture warranty does cover trim). After I got the car back, the AC was OK for like 5 days, and then the same odor was back in no time. I went to Ft. Myers BMW and asked if they can take a look. Since I did not make an appointment, they were unable to check the AC odor, but they did confirm that there is a very odd odor. On the other hand very surprised, they went ahead and replaced the AC vents with no problem, under warranty, while I waited for the car. Not sure why German BMW declined the replacement in the first place… Although Ft Myers BMW is a lot distant, service is a lot better. Response to your comment: BMW NA warranty did cover the AC vents. I strongly consider that GBMW did not want to file the claim. Your response makes no reasoning. First off, GBMW addressed the AC odor as a goodwill gesture. - does this mean that the job as a goodwill gesture is not performed in the same manner as the one paid. The work performed did not last more than 5 days. I made sure to lower this review to 1 star after reading your comment. More

New car purchase We were in the market for a new car. After test driving the Mercedes and Lexus, we came to Germain BMW of Naples to test drive the BMW X3. We loved th We were in the market for a new car. After test driving the Mercedes and Lexus, we came to Germain BMW of Naples to test drive the BMW X3. We loved the car and our salesman, Jim, made the buying experience a pleasure. The group at Germain is top notch! More

Over and Above Yesterday evening I left an item in the loaner car upon returning it to the dealership. It was a small birthday item for a celebration dinner I was h Yesterday evening I left an item in the loaner car upon returning it to the dealership. It was a small birthday item for a celebration dinner I was heading out to at a nearby restaurant. Imagine my surprise when Chuck Griffith showed up at the table with the item after contacting my husband and finding out where we were dining! Talk about customer service. Everyone present was completely blown away at Chuck's effort. Thanks Chuck! More

Tops! Never had an issue that could not be resolved to my satisfaction and that is not something you can say about other dealers in America. Never had an issue that could not be resolved to my satisfaction and that is not something you can say about other dealers in America. More

Service is terrible My wife and I moved to Naples in 2013. Germain BMW is the only BMW dealer in the area. I have had my X5 serviced there 3 times and have never had a My wife and I moved to Naples in 2013. Germain BMW is the only BMW dealer in the area. I have had my X5 serviced there 3 times and have never had a good experience. The last time I was there I had them service my driver side window as it would not close. When I got the car back the technician forgot to hook up my airbags and I needed to return for service. In addition, he broke the door knob taking off the door panel and installed the broken knob instead of replacing it. The first time my wife opened the door she noticed this. Also the technician smeared grease on the leather interior while he was working on the car. Towson BMW where we used to live had a wonderful service department. This may sound extreme but I sold my BMW X5 and bought another brand car from another dealer instead of risking taking it back to Germain BMW for service. More