Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
Dealership
Germain Lexus of Easton - Service Center
Columbus, OH
155 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
Service Price Transparency
Workmanship
Service Time
Service Communication
155 Reviews of Germain Lexus of Easton - Service Center
Sort by
July 01, 2025
Competent, reliable and trustworthy. Germain Lexus of Easton helped me to fix my 2017 Lexus Rx350 major oil leakage issue and my vehicle is running fine. Thank you. Germain Lexus of Easton helped me to fix my 2017 Lexus Rx350 major oil leakage issue and my vehicle is running fine. Thank you. More
by ayooadesam
Verified CustomerEmployees Worked With
July 01, 2025
Great customer service great speed in service greatly overall greatly satisfied with my experience there overall greatly satisfied with my experience there More
by Bennywhite68
Employees Worked With
June 30, 2025
After finding an issue. It was handled and replaced and repaired immediately. My concern was that the issue (window switch inoperable) not caught in 100 plus item inspect It was handled and replaced and repaired immediately. My concern was that the issue (window switch inoperable) not caught in 100 plus item inspection More
by GALL23934
Employees Worked With
June 30, 2025
Lexus accused me of doing something with the steering wheel that I didn’t do to my car and then they wouldn’t own up to their responsibility of causing the problem. Appears the sales and technical depts wheel that I didn’t do to my car and then they wouldn’t own up to their responsibility of causing the problem. Appears the sales and technical depts were covering up their mistake. They are riding that line of being unethical with a smile on their face. They lost my respect when they just didn’t own it. All over a $150 which they were only willing to absorb half and l paid the other half. If I were a man I wonder how the conversation would have gone! More
by susan36
June 29, 2025
Great job from check in to finish Kept me informed about everything that was being done about everything that was being done More
by SUGARBABY
Employees Worked With
June 29, 2025
Service people were amazing as usual. Took a little longer than expected.over 2.25 hrs for a 10k service. It was very busy so maybe not schedule so many people at the same time. Took a little longer than expected.over 2.25 hrs for a 10k service. It was very busy so maybe not schedule so many people at the same time. More
by MB888994
Employees Worked With
June 28, 2025
Very good and very helpful good customer service specialist Jeff well experienced always keeping touch specialist Jeff well experienced always keeping touch More
by Kuriya1966
June 28, 2025
My car was serviced efficiently and all problems were taken care of. The dealership is clean and very comfortable. They are a cut above other dealers. taken care of. The dealership is clean and very comfortable. They are a cut above other dealers. More
by Linda Season
Employees Worked With
June 28, 2025
Outstanding performance, consistent dedication, and remarkable results that exceed expectations, truly inspiring and highly recommendable work remarkable results that exceed expectations, truly inspiring and highly recommendable work More
by opokus51
Employees Worked With
June 28, 2025
Honest, dependable, and great workmanship. Service advisors are exceptional. The overall experience is second to none! Service advisors are exceptional. The overall experience is second to none! More
by TOMANDKELLYDYAR
