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Germain Lexus of Easton - Service Center

Columbus, OH

4.9
155 Reviews

155 Reviews of Germain Lexus of Easton - Service Center

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July 01, 2025

Competent, reliable and trustworthy. Germain Lexus of Easton helped me to fix my 2017 Lexus Rx350 major oil leakage issue and my vehicle is running fine. Thank you. More

by ayooadesam
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ashley Hornung
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 01, 2025

Great customer service great speed in service greatly overall greatly satisfied with my experience there More

by Bennywhite68
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Hathcock
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 01, 2025 -

Germain Lexus of Easton responded

We're delighted to hear you had a satisfying experience with us at Germain Lexus of Easton! Thank you for highlighting our customer service and efficiency. We look forward to serving you again in the future!

June 30, 2025

After finding an issue. It was handled and replaced and repaired immediately. My concern was that the issue (window switch inoperable) not caught in 100 plus item inspect More

by GALL23934
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jack Wier
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 30, 2025

Lexus accused me of doing something with the steering wheel that I didn’t do to my car and then they wouldn’t own up to their responsibility of causing the problem. Appears the sales and technical depts More

by susan36
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Josh Miller
1.0
This rating includes all reviews, with more weight given to recent reviews.
Grant Garrison
1.0
This rating includes all reviews, with more weight given to recent reviews.
Ashley Hornung
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 01, 2025 -

Germain Lexus of Easton responded

It's concerning to hear about your experience, and I apologize for any frustration this situation has caused. We strive for transparency and fairness in all interactions, so it's disappointing to learn we may have fallen short here. Please feel free to reach out if you'd like us to further address this matter or discuss it in more detail. Thank you, Cindy Lentz - Fixed Operations Director - clentz@germain.com

June 29, 2025

Great job from check in to finish Kept me informed about everything that was being done More

by SUGARBABY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Hathcock
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 29, 2025

Service people were amazing as usual. Took a little longer than expected.over 2.25 hrs for a 10k service. It was very busy so maybe not schedule so many people at the same time. More

by MB888994
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nathan Spencer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 01, 2025 -

Germain Lexus of Easton responded

Thank you for your feedback! We're glad to hear our service team impressed you at Germain Lexus of Easton, though we apologize for the longer wait time. We'll take your suggestion into consideration as we work on improving scheduling efficiency. Safe travels until next time!

June 28, 2025

Very good and very helpful good customer service specialist Jeff well experienced always keeping touch More

by Kuriya1966
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Hathcock
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jeff
Jul 01, 2025 -

Germain Lexus of Easton responded

Thank you for the wonderful feedback! We're happy to hear that Jeff provided excellent service at Germain Lexus of Easton. We appreciate your support and look forward to assisting you again in the future!

June 28, 2025

My car was serviced efficiently and all problems were taken care of. The dealership is clean and very comfortable. They are a cut above other dealers. More

by Linda Season
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Donna Mogavero
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 01, 2025 -

Germain Lexus of Easton responded

Thank you for sharing your experience with Germain Lexus of Easton! We're glad that our team provided efficient service in a comfortable environment. Safe travels until next time, Linda!

June 28, 2025

Outstanding performance, consistent dedication, and remarkable results that exceed expectations, truly inspiring and highly recommendable work More

by opokus51
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nathan Spencer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 01, 2025 -

Germain Lexus of Easton responded

Thank you for the glowing review! We're happy to hear that our team at Germain Lexus of Easton exceeded your expectations with their dedication and performance. Safe travels until next time!

June 28, 2025

Honest, dependable, and great workmanship. Service advisors are exceptional. The overall experience is second to none! More

by TOMANDKELLYDYAR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joshua Barnes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Donna Mogavero
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 01, 2025 -

Germain Lexus of Easton responded

Thank you for the fantastic feedback! We're so happy to hear that our team at Germain Lexus of Easton provided an exceptional experience.

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