Ashley Hornung

I am writing to express my disappointment with both the condition of my vehicle and the customer service I received after repairs. Upon picking up my vehicle, I found it in very poor condition, covered in condition of my vehicle and the customer service I received after repairs. Upon picking up my vehicle, I found it in very poor condition, covered in grease. Additionally, the service manager showed a complete lack of concern and did not offer any apology for the situation. This experience has left me dissatisfied, and I feel that both the vehicle maintenance and customer service need significant improvement. Will not be returning to this location- More

by Laneea carr Verified Customer Verified Customer

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Clean and cofortable. Keeps customers informed about progress and pick up time. Very professional staff. Keeps customers informed about progress and pick up time. Very professional staff. More

by stanbean50 Verified Customer Verified Customer

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Everything went really well and I was kept informed as to the progress. I was in and out in less than 90 mins. the progress. I was in and out in less than 90 mins. More

by ACSAMIJLENKO Verified Customer Verified Customer

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Great to work with. Donna is the absolute best!! Always friendly and knows exactly what needs done! Donna is the absolute best!! Always friendly and knows exactly what needs done! More

by wbirch Verified Customer Verified Customer

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Great dealership, beautiful cars they always remind you when it’s time for servicing and also great people . I love how you receive as a customer. when it’s time for servicing and also great people . I love how you receive as a customer. More

by CHRISTI.ODUM Verified Customer Verified Customer

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This is the 3rd vehicle I have purchased from Rick Germain’s Lexus dealership. Service from start to finish is unmatched. Josh Miller and his team at the Easton Store are first class. My service tech Germain’s Lexus dealership. Service from start to finish is unmatched. Josh Miller and his team at the Easton Store are first class. My service tech Mike Swetnam at the Dublin location has been my guy for 12 years and 3 cars. More

by DAVID.SIVY Verified Customer Verified Customer

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Very through, friendly, and timely. I was pleased with service and would gladly recommend to others. I was pleased with service and would gladly recommend to others. More

by V.VAN Verified Customer Verified Customer

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Great service, great value. I would strongly recommend this service department to anyone. Wonderful staff. I would strongly recommend this service department to anyone. Wonderful staff. More

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Usually service is good but this last time it was subpar . Car was returned dirty and I had questions unanswered about detailing . Lexus service isn’t what it used to be . . Car was returned dirty and I had questions unanswered about detailing . Lexus service isn’t what it used to be . More

by raushanahc Verified Customer Verified Customer

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Pick up and delivery of vehicle was seamless and effortless. Communication was also on point and there were no issues with the service that was provided. I would recommend the dealership for service effortless. Communication was also on point and there were no issues with the service that was provided. I would recommend the dealership for service and sales. More

by RSBHEART Verified Customer Verified Customer

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