Nathan Spencer

They got me in quickly, gave me a wonderful loaner and got me back on the road. got me back on the road. More

by weweiler60 Verified Customer Verified Customer

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Brought my car in for a check up. While in the shop, our previously cracked windshield, about 5 inches at the vin plate. Not noticed by the tech, expanded by about twenty inches str While in the shop, our previously cracked windshield, about 5 inches at the vin plate. Not noticed by the tech, expanded by about twenty inches straight up into the drivers view. Couldn’t miss it driving the car. No mention of it made by service staff. Nice going. Still wondering about what else they may have missed. Thanks for that. More

by Cmcintosh1251 Verified Customer Verified Customer

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Brought my car a week ago for battery concern, told the service consultant that I have to jumpstart everytime I use the car.. I was advised that my car needs battery tender since I’m not putting enough mil service consultant that I have to jumpstart everytime I use the car.. I was advised that my car needs battery tender since I’m not putting enough miles on it.. Lexus service place a new battery on 2022, then 2024 started on the same problem that my husband has to jumpstart it everytime he used it.. he brought the car to Lexus service on oct or nov of 2024, knowing that the battery was still on warranty, my hubby demanded to replace the battery to a new one,and so they replace it.. after 2 yrs same problem happened so the service consultant said needs a charger since the car is not running enough miles.. they did gen inspection I believe and said that everything were ok and doesn’t need any other recommendation..drove the car back home knowing that everything was okay with the battery tender and was advised to plug it, I went back to the service center because I don’t have any idea on how to connect it, the guy showed me how and drove back home.. I plugged the charger for almost 4 days but failed to work, called the service and told them about the problem, I was told to bring back to car which may need an overnight inspection, scheduled last Thursday and have to call AAA to start the car..finally they told me I need a new battery.. I told the guy that the battery was replaced nov2024.. ( if ever they replaced a new one back then) have I known earlier that I needed a new battery instead of buying the Lexus battery tender, and going back and forth to your service dept… was just frustrating and disappointing.. my husband and I haven’t had any issues with the service department before.. we’ve been your valued customers for long time.. thank you and hoping for your kind attention on this issue..Best, Dale and Merlene Lambert More

by MLAMBER2 Verified Customer Verified Customer

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Lexus auto & service are expensive. But we have good luck with Lexus. Employees stay a long time. That seems positive. But we have good luck with Lexus. Employees stay a long time. That seems positive. More

by sdouglas7 Verified Customer Verified Customer

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Excellent Give me appointment with in 2 hours Also able to loan a car But did not get car wash able to loan a car But did not get car wash More

by tpatel2 Verified Customer Verified Customer

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Unexpected repair needed but despite the inconvenience, dealer offered a rental car and keep me informed on repairs. Their customer service left a positive impression. dealer offered a rental car and keep me informed on repairs. Their customer service left a positive impression. More

by t.dillardoneal Verified Customer Verified Customer

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Excellent care by the receptionist to intake and quality service, loaner in short notice is awesome service, loaner in short notice is awesome More

by ACHARYATIKAM3 Verified Customer Verified Customer

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Very fast and efficient. Waiting area 10/10 very comfy and cozy type of feeling. I will be back Waiting area 10/10 very comfy and cozy type of feeling. I will be back More

by SuSu Verified Customer Verified Customer

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Very pleasant experience. Staff is friendly .😃 The environment is pleasant. The refreshments are very nice. Thank you . Staff is friendly .😃 The environment is pleasant. The refreshments are very nice. Thank you . More

by PAULAWALTER1981 Verified Customer Verified Customer

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Good service department, capable,reliable, and prompt. Great waiting area, and always a car wash. Great waiting area, and always a car wash. More

by MARYAMNWOLF77 Verified Customer Verified Customer

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