Germain Lexus of Easton - Service Center

We live in Illinois but I get the every 5000 mile service here--since we bought the GX470 in 2005. Why--well we bought the SUV here but that's not the main reason for having the periodic service done here. F here--since we bought the GX470 in 2005. Why--well we bought the SUV here but that's not the main reason for having the periodic service done here. First of all, my service rep (Alena Bankes) is great--caring, friendly, professional--i.e "flawless" We always schedule our appointments when she is going to be there.Second the service is all performed to our satisfaction and always when promised --if not sooner. We have Lexus dealers near us in Illinois and Florida but would only use them for an emergency--which we have not had. Can't recommend this dealership more highly. They are in one word, GREAT More

Germain Lexus of Columbus does everything that I would expect from a dealer +more. They're friendly, eager to help. Excellent service department. I'm extremely happy with the dealership & love my 350 RX. expect from a dealer +more. They're friendly, eager to help. Excellent service department. I'm extremely happy with the dealership & love my 350 RX. Justin always seems to know when I'm visiting the dealership. He always comes out to shake my hand & thank me for being a customer there More

All dealings with Lexus have been a postive and rewarding experience. Always treated professionally and with a friendly touch. They go far beyond what most do to make sure you are serviced to your own pers experience. Always treated professionally and with a friendly touch. They go far beyond what most do to make sure you are serviced to your own personal satisfaction. Regarless fs you are purchasing a car or coming in for service, the environment is warm and inviting. Makes you want to do business with them. More

After having My SC400 serviced at Germain Lexus of Easton for several years, I just found that the cause of my very poor brake performance was the horrible condition of my rear brake rotors. Although I had for several years, I just found that the cause of my very poor brake performance was the horrible condition of my rear brake rotors. Although I had made many complaints about the car being unsafe and while I thought the brakes were being “inspected” at regular service intervals, it was not until the man detailing my car noticed the horrible condition of my rear brake rotors from the face of the rear wheels that I was able to order the necessary replacement of both rear rotors and pads. Germain Lexus of Easton put me on the road again and again with no rear brakes. I am appalled with their service performance and their attitude towards a good customer. I will not return there and have purchased a New 330 BMW Coupe from Kelly BMW. More