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Germain Lexus of Easton - Service Center

Columbus, OH

4.9
346 Reviews

346 Reviews of Germain Lexus of Easton - Service Center

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September 22, 2025

Employees are nice and try to make your stay pleasant. The estimate given for the repair was the bill I received. More

by EWHILL
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Ashley Hornung
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 23, 2025 -

Germain Lexus of Easton responded

We are happy to read your five-star review of Germain Lexus of Easton! Thanks from our service team, and we hope to see you back!

September 21, 2025

Ashley was excellent. She treated me with respect and enthusiasm. She provided me with the details of the maintenance work to be done by Lexus technicians. The work was co More

by MHZAMAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joshua Barnes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kevin Daniels
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ashley Hornung
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 23, 2025 -

Germain Lexus of Easton responded

Thank you for sharing your experience with Ashley and our team! We appreciate your confidence in Germain Lexus of Easton!

September 20, 2025

I wish they would come out to talk to us instead of making get up and come in the office for 30 seconds. More

by whatwjd4u
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Donna Mogavero
4.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 22, 2025 -

Germain Lexus of Easton responded

Thank you for your feedback. We’ll share it with our team in order to improve our service in the future. Please reach out to us if you’d like to discuss your experience further! - The Germain Lexus of Easton Team

September 20, 2025

The service at Germain Lexus of Easton was excellent. The staff was professional, helpful, and kept me updated throughout the process. More

by Ck
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Hathcock
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 23, 2025 -

Germain Lexus of Easton responded

We are delighted our team kept you informed and delivered top-notch service at Germain Lexus of Easton. We appreciate your business and five-star rating!

September 19, 2025

Jeff always does a great job ! ! My experience was great as usual, and the waiting area stocked with everything you need to wait for your car. The treats and water are very apprec More

by jrbeckel
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Hathcock
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 22, 2025 -

Germain Lexus of Easton responded

Thank you for sharing your experience with Jeff and our team! We are happy to hear you enjoyed our waiting area at Germain Lexus of Easton. See you next time!

September 18, 2025

This dealership treats me like a queen and they don't try to take advantage of me More

by dtynes1150
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Daniels
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 18, 2025 -

Germain Lexus of Easton responded

Thanks from the entire team at Germain Lexus of Easton!

September 17, 2025

Kevin and your associates always do a great job! Thank you for taking care of my vehicle. More

by sloeb444
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Daniels
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 18, 2025 -

Germain Lexus of Easton responded

We are glad to hear that Kevin took excellent care of your vehicle. Thanks for choosing Germain Lexus of Easton!

September 16, 2025

Kevin was very thorough explaining what they were going to do to our car. The waiting room was comfortable and welcoming. We live out of Columbus so we have to bring our child and she felt welcomed too. Th More

by gabying
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Kevin Daniels
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 17, 2025 -

Germain Lexus of Easton responded

It's great to know Kevin made the process smooth and thorough, and that your whole family felt welcomed! Thank you for choosing Germain Lexus of Easton, and we look forward to welcoming you back in the future!

September 15, 2025

Perfect service, knowledgeable staff, a great waiting environment and expert advice on a completely unrelated matter. More

by cslaughter84
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
This is not fair to the three wonderful people who made my experience great, wait a minute, it might have been four or five. They weren’t doing it so I remembered them, they did it to make my experience the best.
Sep 16, 2025 -

Germain Lexus of Easton responded

We're grateful for your awesome review of the Germain Lexus of Easton team. See you next time!

September 13, 2025

I appreciate Kevin’s knowledge of maintenance issues that impact the life of my 2019 ES. It;s comforting to have built a relationship with a “seasoned” service advisor who over the years has always taken tim More

by KSTRIP
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joshua Barnes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kevin Daniels
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 15, 2025 -

Germain Lexus of Easton responded

We truly appreciate your feedback! It's wonderful to hear that Kevin has consistently provided excellent service and valuable advice. Thank you for choosing Germain Lexus of Easton over the years!

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