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Gettel Hyundai of Lakewood - Service Center

Bradenton, FL

4.2
486 Reviews
Call Service Center (941) 747-9262

486 Reviews of Gettel Hyundai of Lakewood - Service Center

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July 30, 2023

The dealer lies to you when you buy send out mailers with all this free stuff and give you nothing Makes you feel uncomfortable when asking for it . They say we gave you such a deal on your car those other t More

by Bill
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
No one
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Jul 31, 2023 -

Gettel Hyundai of Lakewood responded

We apologize you didn't have a good experience, Bill. Please feel free to me the General Manager, Jay Alexander, via email at Jalexander@gettel.com. or call at 941-348-1207

Helpful
July 25, 2023

Service is great but the waiting is too much ! Still with the uncomfortable dealer restoration. More

by Andres
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Phillips
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 25, 2023 -

Gettel Hyundai of Lakewood responded

We're sorry that you didn't have a completely satisfying visit. Would it be possible to have someone from our management team reach out to you directly to discuss this? We’d love the opportunity to address any issues with our team here. Thank you for your time. Jay Alexander General Manager

Helpful
July 19, 2023

Ray Norris is very cooperative . I believe he is doing his best to correct the problem with the 2020 sonata I purchased as a certified used car. On March 31 2023. it seems only i More

by CLAY34222
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anahy Ortega
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ray Norris
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Jul 20, 2023 -

Gettel Hyundai of Lakewood responded

Thank you for your review, Clay. We apologize for the difficulties with your vehicle and are glad to hear that Ray is doing all he can. Please let us know about any other concerns or issues you may have. Jay Alexander General Manager

Helpful
July 17, 2023

Was kind. Listened to my needs. Got us a Uber to go to dr appointment. More

by debbieadler1005
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Phillips
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Schreffler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Devin O'Brian
5.0
This rating includes all reviews, with more weight given to recent reviews.
Darin Patterson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Lewis Mention, Jill George, Ray Norris
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Jul 18, 2023 -

Gettel Hyundai of Lakewood responded

Thanks for leaving us a review, Debbie! It's great to hear that our team listened to your needs and met your expectations. Jay Alexander General Manager

Helpful
July 17, 2023

Ray was outstanding helping me and kept me updated on my broken down vehicle throughout the entire process. Very good service! More

by Simon klimov
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ray Norris
Report | Print
Jul 18, 2023 -

Gettel Hyundai of Lakewood responded

Thank you Simon! We appreciate your business and will pass along your kind words to Ray. Thanks for choosing Gettel Hyundai of Lakewood. Jay Alexander General Manager

Helpful
July 11, 2023

Bought my car there 2 years ago. Love it! And Devin took care of me asap with my service. More

by DLMc
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Devin O'Brian
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 11, 2023 -

Gettel Hyundai of Lakewood responded

Thanks for sharing your thoughts about your experience with Gettel Hyundai of Lakewood. Devin and our team appreciate your business and hope to see you again soon! Jay Alexander General Manager

Helpful
July 09, 2023

Scheduling more than a month out is ridiculous and not practical in most cases. Mark Phillips is the only reason I come back. More

by Sharibayb1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Mark Phillips
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 10, 2023 -

Gettel Hyundai of Lakewood responded

Providing a positive experience is our top priority, and we're sorry that we failed here. We'd love the opportunity to discuss your experience in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please reach out to us directly to let us know the best way to contact you and we will reach out. Jay Alexander General Manager

Helpful
July 09, 2023

Did not give me complete report of completed inspection Thought he hurried through, had quit a backup of paper work around him More

by goodlife
Recommend Dealer
No
Employees Worked With
Darin Patterson
2.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Darin Patterson
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Jul 09, 2023 -

goodlife responded

Did not give me copy of printed inspection report. If any item needed further attention I do not know.

Helpful
July 07, 2023

Overall, I wouldn’t go back there. It used to be an ok dealership when we bought our first car More

by DM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Ray Norris
Report | Print
Jul 07, 2023 -

DM responded

Go to another dealership if you can.

Helpful
July 06, 2023

Darin was professional, informative, kind, and respective during my visit. He made getting an oil change easy. More

by lakefish7
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Darin Patterson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 09, 2023 -

Gettel Hyundai of Lakewood responded

Thanks for sharing about your experience with Darrin here at Gettel Hyundai of Lakewood. We appreciate your business and hope to see you again soon! Jay Alexander General Manager

Helpful
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