Back

Glen Toyota

Fair Lawn, NJ

4.6
4,073 Reviews
Glen Toyota is a family owned and family run business. Here ~ the dealer is in!! Everyday. Our reputation for customer service before, during and after the sale is important to us, and we value your opinion. Thank you for coming to DealerRater and reviewing our page. If you came here to leave a review, THANK YOU. If you came here to check our reviews, THANK YOU also. We understand the value of our customer's opinion and we are determinded to make our reputation, one of the best in the country. If you have questions, please feel free to reach out to one of our store managers for assistance.
Contact Dealership

23-07 Maple Ave

Fair Lawn, NJ

07410

Directions

By Type

Showing 4,073 reviews

June 28, 2022

The experience felt stream lined and time efficient. Felt like the process was way simpler than I expected it to be More

by ryanckeegan
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Bob Baran
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tom Jacobsen
Jun 30, 2022 -

Glen Toyota responded

Thanks so much for the positive feedback! Glen Toyota certainly appreciates your business! Rob D GM

June 28, 2022

I Said This BEFORE My Car Was Cleaned EXCELLENTLY I wish I could have My Car Cleaned at The Service Center weekly. More

by theresepaisley
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
William Hughes
3.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 30, 2022 -

Glen Toyota responded

Thank you so much for the awesome feedback. We look forward to seeing you in the future for all your Service and vehicle needs! Rob D GM

June 27, 2022

Very organized and information friendly. It was a nice experience and I would recommend to others. More

by Ariescmc
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tom Distefano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 30, 2022 -

Glen Toyota responded

Thanks so much for the positive feedback! Glen Toyota certainly appreciates your business! Rob D GM

June 27, 2022

Everyone was very friendly. Quick check in and check out. I love that my car gets washed after servicing. More

by Grace
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Richard Jennings
Jun 30, 2022 -

Glen Toyota responded

Thank you so much for the great feedback. We look forward to seeing you in the future! Rob D GM

June 27, 2022

I was able to bring my car in same day for an oil change and tire rotation and the service department was not only pleasant but very efficient and although Juan Cordon was super busy he was always pleasant More

by GURCAKS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
William Hughes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Juan Cordon
Jun 30, 2022 -

Glen Toyota responded

Thank you so much for the awesome feedback. We look forward to seeing you in the future for all your Service and vehicle needs! Rob D GM

June 27, 2022

Excellent service and everyone is very professional and friendly. I will always continue going to Glen Toyota. More

by IDelgado
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
William Hughes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 30, 2022 -

Glen Toyota responded

Thanks so much for the positive feedback! Glen Toyota certainly appreciates your business! Rob D GM

June 26, 2022

They are very organized, pleasant and extremely helpful. Car was ready on time. Experience was extremely positive! More

by LisaS
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Juan Cordon
Jun 26, 2022 -

LisaS responded

Thank you for such a positive experience

June 26, 2022

I am disappointed that they did not top off fluid levels which I only found out after checking my receipt at home and noticing they said they did not do it at customer’s request. They did not ask and I assu More

by cinrib
Friendliness
Recommend Dealer
Yes
Employees Worked With
Don’t recall name
Jun 30, 2022 -

Glen Toyota responded

Glen Toyota appreciates your feedback and business. Jayson our Service Manager has reached out to you to discuss your situation. He can be contacted at jforkins@glentoyota.com so we can assist you. Thanks Rob D GM

June 26, 2022

Best customer service experience manager Jason always a pleasure to deal with never disappointed my car is always done when promised More

by joycer1230
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
William Hughes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Freddy Padilla
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Richard Jennings, Juan Cordon
Jun 30, 2022 -

Glen Toyota responded

Thank you! We are humbled by your awesome feedback and appreciate your business. Our staff is pushing to provide a positive and safe experience for all of our customers during these hard times. We look forward to seeing you in the future! Stay safe! Rob D GM

June 25, 2022

Did not accepted Costco coupon and left my wheel cap loose after wheel alignment. It feel down in highway and I have to replace a new wheel cap More

by nitin891
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
I don’t know name
Jun 30, 2022 -

Glen Toyota responded

Glen Toyota appreciates your business and feedback. However you tried to stack discounts and coupons and did recieve the maxium discount. As far as the hub we do not need to touch that to perform the alignment. If you have any questions, please reach out to us anytime. Thanks Rob D GM

...
109
...