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Glen Toyota
Fair Lawn, NJ
4,133 Reviews
Glen Toyota is a family owned and family run business. Here ~ the dealer is in!! Everyday. Our reputation for customer service before, during and after the sale is important to us, and we value your opinion. Thank you for coming to DealerRater and reviewing our page. If you came here to leave a review, THANK YOU. If you came here to check our reviews, THANK YOU also. We understand the value of our customer's opinion and we are determinded to make our reputation, one of the best in the country.
If you have questions, please feel free to reach out to one of our store managers for assistance.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Workmanship
Service Time
Service Communication
Finance Experience
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 7:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:30 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:30 AM - 4:00 PM
Sunday Closed
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Showing 4,133 reviews
May 06, 2022
when we made the appointment for brake replacement, based on NJ state inspection, which said brakes were "oK" but would need replacement soon, we scheduled a visit. Later in the day, we record a phone call on NJ state inspection, which said brakes were "oK" but would need replacement soon, we scheduled a visit. Later in the day, we record a phone call telling us a few other things needing doing, including "your battery is testing weak." I old the service person Fred that we had just had the battery replaced in 2018, a heavy duty battery. He said, "Not here you didnt. We dont do heavy duty batteries." I was certain, so I asked him to check the past computer notes and he did and said, "You had a new battery in 2018. (No apology). but that was 4 yrs ago and its out of warranty." So we said go ahead and do the work. On picking up the vehicle, I asked, "What's the warranty on a battery?" and Mr. Hughs (very good) told us that the battery warranty is for 7 yrs, replacement after just 2 yrs, and then pro-rated discount on new battery up to 7 yrs." He voided our credit card purchase and gave us the discount. The person who we dealt with on arriving was just too lazy to look things up. We will avoid going to his desk in the future, and be less trusting with car repair in general, Glen Toyota included. More
by George Rand
Verified CustomerEmployees Worked With
May 06, 2022
Nice work exhibited by the technicians and it feels a very welcoming atmosphere where I know whatever be the issue, it'll get taken care of. very welcoming atmosphere where I know whatever be the issue, it'll get taken care of. More
by saumyajit.c
Employees Worked With
May 05, 2022
Great prices, honest and transparent estimates, full explanations of repairs, and fantastic service from management down. explanations of repairs, and fantastic service from management down. More
by Beefcars
Employees Worked With
Other Employees :
Joe Croce, Mike Marin, David Pajar, Richard Jennings
May 04, 2022
They were extremely helpful and solved my problem with any issues. They are a pleasure to deal with. any issues. They are a pleasure to deal with. More
by vze2btf5
Employees Worked With
May 04, 2022
The dealership exhibited professional services and performed the requested work. The communication of service coordinators to clients can be improved upon. performed the requested work. The communication of service coordinators to clients can be improved upon. More
by JRGEXTRA
Employees Worked With
Richard Jennings, Juan Cordon
May 04, 2022
Very good sales person. Understand the requirement of the customer. Very cooperative and quick. Keep up the good work. Understand the requirement of the customer. Very cooperative and quick. Keep up the good work. More
by mamukith53
May 04, 2022
Very professional service,very knowledgeable workers , very friendly people ,waiting area clean and neat thank you very friendly people ,waiting area clean and neat thank you More
by ACHILLESKETIKIDS
May 04, 2022
Thanks everyone for the service the best service number one in the area thanks glen Toyota service one in the area thanks glen Toyota service More
by alexyirizarry
May 04, 2022
Amazing job. They fixed my car door and it works like it is brand new. They fixed my car door and it works like it is brand new. More
by turan1966
Employees Worked With
