Glen Toyota

Excellent service with exceptional service staff. Provides personal attention. Mike gave me special attention and answers questions I had about the computer system in my new car. Provides personal attention. Mike gave me special attention and answers questions I had about the computer system in my new car. More

Staff was nice and the service was excellent. First of all, they gave me very early schedule even though I called them within short time. all, they gave me very early schedule even though I called them within short time. More

They are very welcoming !! All are professional and customer friendly. Some employees are bilingual. I really appreciate the extra effort that this center emphasizes in hiring bilingual employees. This customer friendly. Some employees are bilingual. I really appreciate the extra effort that this center emphasizes in hiring bilingual employees. This Glen Rock Toyota center has a better deal for customers than Toyota Universe. I am very happy to have now where to go for the maintenance of my car. I am very happy with the service at Glen Rock Toyota. More

Ryan was informative, helpful and courteous; explained everything clearly and concisely. On this last visit on 2-3-2020, the work was done promptly, minimal wait time. I will continue to use Glen Toyota everything clearly and concisely. On this last visit on 2-3-2020, the work was done promptly, minimal wait time. I will continue to use Glen Toyota for service of my Siena, Rav4 & Camry. More

It was an excellent experience. I got what I was looking for after receiving wonderful information and attention. It was an Excellent service. I am gratefull. Thanks. for after receiving wonderful information and attention. It was an Excellent service. I am gratefull. Thanks. More

Where shall we start? Initial impressions were good but did not receive a copy of the window sticker of the truck I was interested in. So the following Monday I called and requested the document. I then fo did not receive a copy of the window sticker of the truck I was interested in. So the following Monday I called and requested the document. I then found out the truck had more than I wanted so I backed away from that vehicle. Now they knew what I wanted and they advised a truck was on its way in. Sounds good except when they priced out the 2nd vehicle, they removed a very important charge which was included in the 1st. I also spoke to John the sales manager several times about the pricing, since I went to Glen Toyota because they were the closest COSTCO dealership. Only when we directed to the "finance" office, where they talk you into add-ons, did I find out that my truck price did not include GAP insurance. I have leased at least 10 vehicles prior to this Toyota and not 1 has not included GAP insurance. After extensive conversation John cut the GAP cost in half but I was still not happy. Last but not least, the next business day, which was Monday, I receive a call from the sales person informing me they forgot to put the inspection sticker on the truck. They asked me when I could bring the truck back, which is a 30-45 minute drive. I asked when they can be in my neighborhood to put the sticker in my truck. It went over their heads. This dealership needs help. More

The staff that I encountered were all very pleasant. I was kept well informed about my vehicle. The waiting room was clean and had coffee. was kept well informed about my vehicle. The waiting room was clean and had coffee. More

Monica ,Genaro and Mike are great people !They took Monica ,Genaro and Mike are great people ! They took their time to explain me all the details about the Tumdra , I fell super happy with all my expec Monica ,Genaro and Mike are great people ! They took their time to explain me all the details about the Tumdra , I fell super happy with all my expectations . More

Faster and more efficient service then East Coast Toyota and Hackensack Toyota. Not only did they complete the regular maintenance, but they also did an oil change AND washed my car without me even asking i and Hackensack Toyota. Not only did they complete the regular maintenance, but they also did an oil change AND washed my car without me even asking it. All of it UNDER ONE HOUR. Hackensack Toyota had told me I would have to wait an additional 45 min to get my car washed. More

The service that we got from our Salesman was really helpful. We were insecure about the decisions and he lead us to the take the right decision considering our budget and necessities. We really recomme helpful. We were insecure about the decisions and he lead us to the take the right decision considering our budget and necessities. We really recommend Glen Toyota and Neil! More