Glen Toyota

Oil Change Bruce Rosales has always treated us so well. We have never had a problem about him. Always got us in and out. We highly recommend him. Bruce Rosales has always treated us so well. We have never had a problem about him. Always got us in and out. We highly recommend him. More

I was told my oil change would take one hour but instead I waited for two hours. I would have liked to been told that there would be such a long delay and an apology for it. If I knew I would have left and I waited for two hours. I would have liked to been told that there would be such a long delay and an apology for it. If I knew I would have left and came back, not sat in the waiting room for two hours. More

I was impressed with our sales person very professional great service I will recommend Toyota to friends and family was again great sales person thanks. great service I will recommend Toyota to friends and family was again great sales person thanks. More

Fantastic overall experience. Sheina & Richie truly did a great job to get me the deal I was looking for! Mike in finance was Fair, to the point, no BS!! I left the place with a new Highlander and more impor great job to get me the deal I was looking for! Mike in finance was Fair, to the point, no BS!! I left the place with a new Highlander and more importantly feeling great about the overall process! More

Great service department.The staff is great.Jason the service manager is wonderful.He always takes the time to say hello.If something needs to be done to the car Jason always explains the job.I wouldn't service manager is wonderful.He always takes the time to say hello.If something needs to be done to the car Jason always explains the job.I wouldn't take my car anywhere else. . More

My experience was above and beyondService was done at My experience was above and beyond Service was done at promised times Comfortable loaner was provided Nice and clean place with with ameniti My experience was above and beyond Service was done at promised times Comfortable loaner was provided Nice and clean place with with amenities Honest and trustable advisor More

Treatment was good overall.Overview:Everybody was kind, Treatment was good overall. Overview: Everybody was kind, I was not informed when my car was ready, did not receive updates or return texts from Ric Treatment was good overall. Overview: Everybody was kind, I was not informed when my car was ready, did not receive updates or return texts from Rich after he texted me, appreciated getting picked up, wish I couldve kept the more detailed report with my receipt instead of it being taken with my payment. A detailed overview of yesterday's service: Rich was personable and reached out to me via text to let me know he'd send me updates via text; he called to ask if I wanted alignment done and wipers replaced (and I decided to just stick with oil change for this visit). After that call, I did not receive a call or text indicating my car was ready; I texted Rich a little before 4pm to ask if my car was ready and didnt get a response. I called parts/service ~30min later, was told my car was ready by somebody else and they offered to pick me up as it was raining (which I accepted and appreciated) I got my key and paperwork to bring to the payment desk, nobody was there, after 5mins I went back to service desk and she took care of the payment. While I was waiting at the payment desk I noticed a more detailed report on my car's alignment that I felt was informative and something I could reference to gauge the importance of getting the alignment done, but the packet containing this information was taken when I paid and my receipt did not include the info. More

The staff was very helpful and friendly, and work was completed quickly. Only negative was that you were out of bagels by the time I arrived. Will have to go back! completed quickly. Only negative was that you were out of bagels by the time I arrived. Will have to go back! More

Great service and friendly staff. FYI, You would get a lot more people to complete this survey if you didn't require us to type a 25 word minimum review. FYI, You would get a lot more people to complete this survey if you didn't require us to type a 25 word minimum review. More

Service center is a great asset. I love the night drop option and the early morning phone call to share with me the recommended service items. option and the early morning phone call to share with me the recommended service items. More