Golf Mill Ford

Golf Mill Ford responded

Mr Murphy first we would like to apologize because you feel that way . We are Illinois largest volume store 13 years running and also President's Award winner for customer satisfaction in 2019 so there is something that we doing right. Mr Murphy you just simply don't want to accept the fact that your vehicle wasn't worth what you were expecting for it . Also as mention on the phone we have two more local customers that were interested in this vehicle and both have scheduled appointment's this evening for a test drive -and that's why simply we don't accept deposits on pre-owned vehicles . If there is anything else that we can help with please don't hesitate to reach out to us . Thank you .

G responded

That’s interesting...I called and said I wanted to go through with WHAT YOU OFFERED ME! You said no! Are you dense? And I said I would pay the full retail price that it’s listed for sight unseen, no deposit, no trade in.

Golf Mill Ford responded

Mr. Gavin Murphy from St Paul, MN of JMurphyAsosociate.com***** We understand how you feel since you lost on a real great deal on our vehicle that was Sold & Delivered to our local Repeat, Loyal Happy & Completely Satisfied customer. Thanks for sharing your feelings with us & to all customers that will read your feedbacks. There's always two sides on every stories, we surely know ours & you're welcome to share yours which is your right to do so on every review sites that you can think of. We did some homework for you & here is the best deal for your local dealership so you can start shopping & comparing, good luck on finding another great deal on your vehicle search... https://www.cars.com/for-sale/searchresults.action/?mdId=30036452&mkId=20015&page=1&perPage=20&rd=99999&searchSource=GN_REFINEMENT&sort=relevance&stkTypId=28881&yrId=30031936&zc=55104

G responded

The problem with you guys at Golf Mill Ford is you're just dishonest. Again, go back to the facts. Yes, I was unhappy with the value you gave me on my trade-in but I ultimately said I would do it and you said I can only have the new car if someone else doesn't buy it. (???) Then, I said I will buy the new car outright with no deposit, no trade-in and sight unseen. The fact that you guys are just completely unable to be logical about something just illustrates why you're selling cars.

Golf Mill Ford responded

Mr Gavin Murphy, What was dishonest about letting you know that nice pre-owned low miles 2017 Black / Black Focus RS was a hot vehicle that everyone in local & out of state customers like you had called & emailed our dealership & was trying to do the same like you offering to put deposit when we can't do due to other customers that were here ready to purchase, we didn't want you to come all the way & find out vehicle has been sold & we can't find a replacement or similar to it, that will definitely make you more Angry which will be more acceptable & reasonable for you to give us your negative feedbacks, believe it or not other customers that called & emailed us was OK when we told them the vehicle status & let it go hoping they can find a deal like it at other dealership, but you won't accept the facts & so mad & wouldn't move on, with the things happening around us its better to be at peace & not to keep hate in you. Again, we wish you to get the best deal on your next vehicle purchased...

G responded

The fact of the matter is I offered to buy the vehicle at the price it was listed with no deposit so all your consistent replies show is how stupid you guys really are there. It has nothing to do with being angry, it’s letting other potential buyers know how dishonest you guys are there and what they’ll have to deal with.

Golf Mill Ford responded

Of course you’re not Angry using the F word. We’re stupid & dishonest only in your book & surely not to hundreds & thousands of our Happy & Completely Satisfied customers local & our of states. How can we sell you the vehicle over the phone? We told you that we have local customers that are also buying the vehicle the same day & trying to save you the trip for nothing, who’s dishonest then? Those other customers that missed out on this Great deal that you won’t let go are all in peace, but of course you can’t stop thinking about it & most likely will not find a similar deal that’s why you’re feeling this way. Again, we still wish you best of Luck & hope you find peace in your self to have a good day when you wake up in the morning & when you sleep at night...

G responded

If in 2020 you don’t know how to sell a vehicle electronically then you’re just behind the times (I've purchased 3 vehicles out of state)...and I'm clearly not the "only" person who believes this otherwise you wouldn't being taking time out of your day to reply to me. You are going out of your way to maintain a facade of your dealership when in reality you guys lied backed out of a deal you offered me. Even the salesman who I was working with (Vincent Polo) said Mario and Muhammad were dishonest and actively lying because they would prefer to sell a vehicle to a repeat customer.

Golf Mill Ford responded

Told you that we have a lot of out of state customers & we delivered & shipped several vehicles out of state for sure. The thing that you’re having a hard time accepting & understanding is the vehicle was going to be sold & will not be able to sell it to you because you were not present at the time, if you were in our shoe what will you do better. We’re replying to you since you won’t find a peace in your heart & mind & it’s sad that you can’t let go that you just simply missed out on our Special deal on that low miles Black / Black 2017 Focus RS. You can choose to were you purchase your vehicle & simply we have the right to choose whom to sell our vehicle it just end up not to be you*****

G responded

So if "the vehicle was going to be sold" why would you even offer me a trade-in deal? That I accepted? Why even engage in the process of deal, then offering me a deal, if you had someone else going to buy? Don't you see how dense you look?

Golf Mill Ford responded

Again, how many times we have to tell you that multiple deals were working on the nice low miles per-owned Black / Black 2017 Focus RS. We have talked & communicated with all of you that were all interested in buying that Hot Car. Long story short, vehicle was Sold & Delivered to our Happy & completely Satisfied customer. We totally understand that you’re so sad & upset on missing a deal with us on that vehicle that you probably still couldn’t find anywhere at the moment that’s why you just can’t let go. You’re letting other people know about your stories & we surely want other people know our side of stories. Hope one of these days that you will find the inner peace in your heart it’s not healthy to stay mad & sad for things that didn’t work out*****