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Golf Mill Ford - Service Center

Niles, IL

4.2
25 Lifetime Reviews Review Dealership

25 Reviews of Golf Mill Ford - Service Center

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November 07, 2020

"Darwin is the nicest man around here. He greeted us and..."

- jennifer_rivera48

Darwin is the nicest man around here. He greeted us and gave us he’s best suggestions on what he can do for me. The best! 😆😆😆

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Recommend Dealer
Yes
September 15, 2020

"Darwin was extremely helpful and responsive to all our..."

- dediu Catalin

Darwin was extremely helpful and responsive to all our questions and concerns. He made sure to take care of our needs, as well as the car’s needs. He is great.

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Recommend Dealer
Yes
Employees Worked With
April 23, 2020

"Bought 4 vehicles from Golf Mill Ford. Every time we were..."

- victorlfulkerson

Bought 4 vehicles from Golf Mill Ford. Every time we were there it was nice and comfortable. From the sales person to the finance office and service providers. I will always purchase any vehicle we need from Golf Mill Ford. They treat you like family.

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Recommend Dealer
Yes
Employees Worked With
Other Employees : Rich Romanowski
January 09, 2020

"Dean K went above and beyond I expected from any service..."

- mile5858

Dean K went above and beyond I expected from any service dept I have have ever been to. I will not go anywhere else thank you

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Yes
Employees Worked With
Jan 09, 2020 -

Golf Mill Ford responded

Hello Mile, Thank you very much for your feedbacks & reviewing our service team with your overall experienced with our service manager Dean Karlos, we look forward on assisting you in all of your service & maintenance needs, please keep in touch with us & if we can also assist you on our sales dept. for your future vehicle upgrades, we look forward & welcome all of your family & friend referrals we surely appreciate your continued business...

September 11, 2019

"Garbage experience"

- Spicker

Horrible service, this guy shouldn't be a manager here. Refused service because i confronted them about breaking my key. Bunch of idiots running the place.

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Recommend Dealer
No
Employees Worked With
February 12, 2019

"Lemon and Refusal to service vehicle replacement "

- Disappointedbuyer2017

Purchased a brand new 2016 Ford Explorer from Golf Mill Ford which turned out to be a lemon. After 8 months, Ford replaced the vehicle with a 2017 Explorer in September of 2017. I came to get my tires filled in March of 2018 and was not told of a charge ahead of time. So I included that on my survey, well now I'm having issues with my clutch sticking while in park and the service manager Oscar Lozada is REFUSING to service my vehicle after spending 45k at their dealership. DON'T EVER PURCHASE A VEHICLE HERE!!

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Recommend Dealer
No
Employees Worked With
Oscar Lozada
Mar 02, 2019 -

Golf Mill Ford responded

We are so disappointed to learn of this situation you have described. We would like the opportunity to discuss your experience in further detail and resolve this matter for you, if we still can. Please give us a call at (847) 470-9800 at your earliest convenience so we can work with you to make this right. We look forward to speaking with you soon. Take care.

January 17, 2019

"Came back to refinance and was an awesome experience!!😁"

- Mando7tkd

Mr. Darwin Linsangan Sr. Was an awesome person that took care of my refinance. He treated us like family and felt heart warming and Anxiety free!😁 Will definitely recommend coming in to this dealership but especially being taken care from Mr. Linsangan. 😁😎

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Recommend Dealer
Yes
Employees Worked With
Jan 23, 2019 -

Golf Mill Ford responded

Our staff works hard to go the extra-mile for our valued guests! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

November 26, 2018

"Horrible "

- Peter8904

Don't even go there if u want you car serviced fasriced fast and more professional just go to jiffy lube or other trust me

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Recommend Dealer
No
Employees Worked With
Rich Romanowski
Dec 13, 2018 -

Golf Mill Ford responded

Hello, we are so disappointed to learn of this situation you have described. Please give us a call at (847) 470-9800 and we will do our best to make this better. We hope to hear from you soon.

October 27, 2018

"Go with the original service center, they go the extra mile."

- Mniedorezo

I come in for routine maintenance on a car I purchased here. They know me by name, always make time and offer coupons for the work. It doenst pay to cut corners elsewhere. I leave hapoy with a well washed car every time. Both the sale of the car and its upkeep here were factors why I keep the relationship going.

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Recommend Dealer
Yes
Employees Worked With
Other Employees : Christian Oceguera
Oct 31, 2018 -

Golf Mill Ford responded

We are happy we could make your experience a positive one! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

July 20, 2018

"WORST SERVICE EVER"

- fudge310

If there were a way to rate negative stars, I would. I tried out this service department due to them being able to fit me in prior to the 2 dealerships closer to home. Worst decision I've made in the 3-1/2 years of owning my Ford Escape. The first time I went in, the axle and sway bar were replaced (under extended warranty). The noise that caused me to bring my car in to begin with continued to occur after getting the car back. So, bring on take two....Dropped the car off Tuesday after work. Didn't hear anything on Wednesday....Nothing by lunch Thursday so I message the service adviser, Bill Cotton and he tells me they put about 5 miles on the car and haven't heard the noise since the car had been back. He said they'd try one more time on Friday. I message him Friday afternoon and they still can't hear the noise. I said "OK I'll come pick up the car" and I go after work. (Keep in mind, each trip is 10-15 miles each way depending on home or work and all during rush hour!) They wash the car and bring it up front. When I climb in the car, the noise (a clicking type sound) happens clear as day without even putting the car in gear, just turning the steering wheel. I stand around waiting for Bill to come back, go in and ask someone to call him back over or ask for someone to come out and help and they say "He should be back shortly." 20 mins later....still waiting.....I go ask again and the cashier and runners explain service is closed at 6 so what is going on. (Thanks for telling me after waiting over 30 mins!!!!) I then explain to the quick lanes service adviser what is going on and he writes out another RO for the car to be left and worked on Saturday. Next morning, first thing - text from Bill (service adviser) saying I needed to come in Monday because they aren't hearing this sound and they can't do anything if they don't hear anything. (Understandable.) So I go in a couple hours later (Saturday) and hop in the car and there's no noise. Great! I take the car home. Saturday around 6:30- CLICK CLICK CLICK! I have my boyfriend take a video of the noise and I send it out to Bill. I don't expect a reply until Monday seeing as it's after hours Saturday and closed on Sunday but I didn't get a call or message or anything by Monday at lunch. Monday during lunch, the car is making the noise again so I set my phone to record the noise on video and send it out (11:30 am?) Haven't heard anything back by 5 so I call and leave a message for Bill. Then I call and leave a message for Dean (Service Manager). Follow up Tuesday with a text - no reply by end of day so I call again with no answer. Wednesday - same thing, so I call the service director, Bill and leave a message as well as Bill. STILL NO REPLY! Thursday at 2:51 PM I get a text saying "Hi Alison I swear I just seen this. I am sorry I was not ignoring you. That bing (*being) said Dean and I both listened to the video twice and really did not hear what you are talking about. I have to find one of my own loaners for you because i cannot put you back in an enterprise because you are out of days. and the speed you were going is definitely not parking lot speed. (I had to drive from one lot to another....note: when dropping off the car, I explained that the noise happens when turning the wheel when stopped or moving slowly.) When I get a loaner in. probably be Saturday bring it back in please. i will text you tomorrow and tell you if i have a car." At this point, I AM DONE! I paid my deductible for a problem you haven't solved. I want to go to a RELIABLE service dealership and I'm not paying again. I've requested a refund so I can have another dealership take a look under the warranty and was told "unfortunately not the claim has been submitted". So now I have to go somewhere else to have my car looked at and diagnosed because after dropping off the car the second time the only thing this service department did was put 5 miles on the car, park it, and wash it. I've filed my complaint with Ford Corporate. Here's one review. Expect as many more as I can possibly make. Send me my refund and be done with it!!!!!!

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Recommend Dealer
No
Employees Worked With
Aug 06, 2018 -

Golf Mill Ford responded

Thank you for taking the time to bring this negative experience to our attention. It is discouraging to hear that you had anything less than a stellar experience here at Golf Mill Ford. We would like the chance to talk to you further so please do call us at (847) 470-9800 at your earliest convenience so we can work with you to make this right. We hope to hear from you.

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