Golf Mill Ford

A very reassuring situation After an accident which totalled my 2012 Focus I was not looking forward to starting over. Patryk Nawrot gave me excellent assistance from the moment After an accident which totalled my 2012 Focus I was not looking forward to starting over. Patryk Nawrot gave me excellent assistance from the moment I came through the door and went out of his way to address my concerns. Overall a very good experience. More

Darwin and Patryk were both really friendly and extremely helpful. We were very well assisted and were easy to talk to. I love my new car. helpful. We were very well assisted and were easy to talk to. I love my new car. More

Very helpful and helped me find the perfect car! Very knowledgeable and made the car buying process very easy. Can’t say better things about Golf Mill Ford! knowledgeable and made the car buying process very easy. Can’t say better things about Golf Mill Ford! More

I inquired online about a Black 2020 Explorer they had posted on their website for $51,200 with 5 miles on it and a production date of Dec. 2019. The price was about $9,000 less then the MSRP and $3,000 l posted on their website for $51,200 with 5 miles on it and a production date of Dec. 2019. The price was about $9,000 less then the MSRP and $3,000 less than the same vehicle at other dealerships nearby. I was contacted shortly after by Jackie Swiatek (Business Development Staff) who asked when I could stop by, however I live near Green Bay WI, so it’s quite a trek to go take a look at the vehicle. So while texting Jackie I ask specifically is the price going to change since I’m a Wisconsin resident buying in Illinois and if the mileage is truly 5 miles or if it’s been test driven a lot. She said it’ll stay the same price and it’s fresh off the truck at 5 miles driven. Both ended up being lies and in the future I’ll be speaking directly to a salesman. I’d rate Jackie a 1 out of 5 for lying to get me into the store and wasting my time in the process even though I ended up buying the car at Golf Mill Ford. Once I made an appointment to show up, I headed down in the morning on a Thursday. They knew I’d be showing up around 11am. When we got to the dealership my salesman Muhammad Pirzada made contact and I informed him I had a appointment with Jackie, however Jackie is not a saleswoman but a Business Development person. He grabs her from the back does a introduction to my salesman and leaves us. So he grabs the keys and says I’ll pull it around for you. I asked can I walk with you to get it and he has no problems with it. We get out to the lot and the Black Explorer is sitting there with white road salt all over it and has 158 miles on the odometer. So it’s been driven a pretty good amount for a 1 month old car. It was at this point he said get in the passenger seat and I’ll wash it yeah? I should’ve said no, the next thing I almost couldn’t believe, it was a contact/soft touch car wash. The ones with spinning mops that strike the body putting lots of fine scratches in the clear coat. He turned the wheel over to me and we took if for a test drive on the freeway and the city streets. It was exactly what I wanted features and all. We get back to the sales floor to start negotiations and he informs me that because it’s a sale being made in Illinois but the vehicle will be titled in Wisconsin that the price is not going to be as it was advertised online as the Area/Zone Incentives that ford offers are different depending on what part of the country you’re from, I guess. He said the best price he’ll be able to do for me is 54,900 which is nearly 4,000 more than the listed online price. I’m already down there and know I’m getting this car at a dealership so might as well be here and now. I say can you come down to 53,900 which another Explorer at another dealer in Madison had it listed for 54,200. We shook on it and talked to the finance manager Jon Kreatsoulas. Who was a great to work with despite making one of the extended service warranties expire at a 50,000 mile mark or 7 years whichever comes first, I should’ve raised it to 75,000 or higher just to be safe but he said I don’t drive that much anyway taking a figure from an possibly unreliable car I was driving. But I was also dealing with getting insurance figured out at the same time and I hadn’t eaten anything all day, now about 2:30pm but that’s on me and my mistake. He also slipped a form in there for Glass Etching Insurance, it’s pure profit for the dealership, I refused to sign for the charges of $400 and was informed by him that the price is built into the sale and if I don’t sign the paper the charge stays on and they just won’t file the serial number with that claims company. So I signed it. For his part Jon gets 4 stars, while being nice to talk to he didn’t work for what’s in my best interest and the etching charge is pretty shady in my opinion. After the contract was signed I took delivery right after. Muhammad went through a few more features of the car and looked for the Door Access Code which is on a little card that’s usually in the glove box so you can use the numbers on the door to gain entry to the car if you don’t have keys or your phone to unlock the doors. He said the systems guy is on vacation and he’ll get the code on Saturday (initially but on a later call said he meant Monday) from him. So I left and drove home, but later that weekend on Saturday. I called and said “no there’s has to be a way to retrieve the code.” He said I could bring it to a local dealer for a diagnostic charge or maybe wait til Monday to try and access the code in the database. A few calls later that same night and he calls with a solution a coworker must have told him to do which uses both fobs. It worked. Frustrating that it was so simple but he didn’t know how to do it in the first place. For Muhammad he was fun to talk to and friendly but the fact that he didn’t know about some of the features and ways to access information on the cars he’s selling he loses a star. As for the dealership itself, it gets a 3 out of 5 from me. Honestly I won’t be back, a old looking car wash that honestly shouldn’t even be used on new cars, to the blatant lying in online prices to get you into the dealership, to the salespeople who don’t know what they’re talking about or how to resolve problems, like a missing security door code without causing lots of stress and then finally finding out it’s so easy to get the information from within the car itself after numerous calls. As for the car itself I rate it 5 out of 5 since it’s exactly what I was looking for and it’s a blast to drive. That’s the most important thing here though. More

The process to buyout my lease was great. Darwin met me at the dealership close to my house and had all the paperwork ready for me. Thanks for a quick and easy process! at the dealership close to my house and had all the paperwork ready for me. Thanks for a quick and easy process! More

Darwin did a great job finding the vehicle that fit our families need. He will do what it takes to make your happy Great Job !!! families need. He will do what it takes to make your happy Great Job !!! More

Vincent Polo was so kind, thorough, and patient getting me in my 2016 Ford Focus. I'll send everyone I know to him! Thanks again!👍 me in my 2016 Ford Focus. I'll send everyone I know to him! Thanks again!👍 More

Great place to buy a new car Very nice sales rep Muhammad helped me to get a new car, most importantly they don't cheat you out of your money. I will definitely go back. Very nice sales rep Muhammad helped me to get a new car, most importantly they don't cheat you out of your money. I will definitely go back. More

Excellent Customer Service! I recently leased a 2020 Ford Explorer and I am more than satisfied with my experience at Golf Mill Ford. My dad brought me here since he had gotten a I recently leased a 2020 Ford Explorer and I am more than satisfied with my experience at Golf Mill Ford. My dad brought me here since he had gotten a Ford F-150 almost 2 years ago with Sebastian. Initially Erik welcomed us when we got there and he was the one showing us around, literally digging out cars out of the snow to show us, (we had gotten there once the storm had started). We were able to test drive and actually put them to the test with all the heavy snow accumulating so that was pretty fun. In the end, I came in with the intention of purchasing an Edge but came out with a new 2020 Explorer and I'm in love with it. I will definitely be recommending friends and family to Erik and Sebastian for their car needs. They will go above and beyond! More