Gordie Boucher Ford Lincoln of Janesville

My 50K service for my 2017 Taurus including oil change, tire rotation, multi-point inspection and check of my computer system update was very well done! tire rotation, multi-point inspection and check of my computer system update was very well done! More

Great servķce great employees. Friendly and ready to take care of you. Was in and out in what seemed like no time at all.8009946673 take care of you. Was in and out in what seemed like no time at all.8009946673 More

It was our second car from Boucher. We went in on a whim and drove out with a new car and great deal. Eric worked really hard to get us the best deal possible. It took a couple weeks, but we stayed in tou and drove out with a new car and great deal. Eric worked really hard to get us the best deal possible. It took a couple weeks, but we stayed in touch and were able to make it work. I have no reason to buy my Mazda's anywhere else. More

Great service as always. Always bring both our vehicles to Gordie Boucher Ford Lincoln of Janesville Service Department. They have earned our continued patronage. Thank you. to Gordie Boucher Ford Lincoln of Janesville Service Department. They have earned our continued patronage. Thank you. More

Good customer service:-) Keep up the great job! My EcoSport made it to CO with out any issues. Thank you for the maintenance services too👍 EcoSport made it to CO with out any issues. Thank you for the maintenance services too👍 More

I typically have very good experiences here with the service department, but on 10/5/20 was an exception. I scheduled to get 4 new tires on my car and made a 9:30 appointment. My wife sat in the waiting service department, but on 10/5/20 was an exception. I scheduled to get 4 new tires on my car and made a 9:30 appointment. My wife sat in the waiting room for over THREE HOURS with majority of the staff NOT wearing masks. The service advisor explained to me that the technicians were performing a recall on a door latch. I explained that I already took care of the recall several years ago at another dealership. The service advisor responded and said it was a "recall of a recall'. I will admit, it was very proactive of them to perform the recall inspection in addition to the tires. This is the type of initiative I would like to see in a dealership and still would come back for service. In the future, I would like to see the service advisor to notify their customers of a ballpark estimate of how long they will be waiting; ESPECIALLY in the midst of a pandemic. It is same same thing when waiting for a table at the restaurant or in the waiting room at a medical clinic. Having that open line of communication will set the expectations of waiting with the customer. I feel like the communication was absent in this visit. Please improve. More

Best dealer around. I drop my vehicle for the day. They take me to work. They sometimes drop my vehicle off at my work when completed.i sometimes get a compliment wash take me to work. They sometimes drop my vehicle off at my work when completed.i sometimes get a compliment wash More

Awesome dealership, I have purchased many vehicles over the past 6 years, now I only call Gordie Boucher when I'm in the market to purchase again. They have gained a lifetime business customer because of t the past 6 years, now I only call Gordie Boucher when I'm in the market to purchase again. They have gained a lifetime business customer because of their professionalism. I will continue to recommend GB to all of my friends and family! More

Was very easy to deal with helpful courteous and knowledgeable found me the best financing and fixed the minor problems with the vehicle everything went fine knowledgeable found me the best financing and fixed the minor problems with the vehicle everything went fine More

This is the 4th. new vehicle purchased from Boucher over the years. They are always friendly & helpful to find what you are looking for. Myrick is knowledgeable, easy to work with, & goes the extra mile. the years. They are always friendly & helpful to find what you are looking for. Myrick is knowledgeable, easy to work with, & goes the extra mile. More