Gordie Boucher Ford Lincoln of Janesville

I purchased a new 2012 Ford Fusion from Gordie Boucher Ford in Janesville. The dealership has had to replace the radio twice because it quit working. Both times were under the new car (36,000) mile warr Ford in Janesville. The dealership has had to replace the radio twice because it quit working. Both times were under the new car (36,000) mile warranty. When I went to pick up the car today after they had installed the second radio the new service advisor let it slip that the radio was remanufactured and not new. I questioned the service advisor as to who authorized the use of used parts (by definition, remanufactured parts are not new) and she indicated that Ford would only allow the use of remanufactured parts. I then spoke with Rob Dahlby the Service Manager. He told me that he could not obtain any major component for my vehicle new from Ford and that everything from an engine to the radio would come in re-manufactured if he ordered it. He then tried to tell me that I should be satisfied with a used radio since my car was not new anymore. I have called Ford customer service since I feel that Boucher is not reputable and is installing used parts and attempting to pass them off as something they have to use because Ford says so. If they are right then Ford should be ashamed of themselves for trying to deceive the consumer. My hunch, based on my initial conversation with Ford, is that Mr. Dahlby is the person who is not honest. My advice is to have your car serviced elsewhere. More

They treated me very well at Gordie. I received a fair trade for my old car and got a good deal on the used car that I chose. I was even guaranteed that if a noise that I heard in the car I bought got wor trade for my old car and got a good deal on the used car that I chose. I was even guaranteed that if a noise that I heard in the car I bought got worse that they would fix it for free. More

My service was great. She helped us and greeted me when I first walked in, seeing I called an hour previously to let them know I was stopping in. She greeted my by name, had the car warmed and ready. We I first walked in, seeing I called an hour previously to let them know I was stopping in. She greeted my by name, had the car warmed and ready. We test drove and liked it. She assisted us with the loan process, helped us so we didn't have to wait. The only thing wrong with the car was that the rear window wiper was broke along with a key fob being broke. She called with in a week (like she said she would) and had the part in. We got it installed and then they had to order a new fob because it wasn't the battery being broke, That was done a day later. Excellent service, I would go back to her in the future! It was a GMC Acadia that we purchased, that option was not on there. More

Justin was so helpful with buying my first car on my own. I do not know anything about cars and he was very knowledgeable about all of the cars on the lot and answered all of my questions. He sat down and ta I do not know anything about cars and he was very knowledgeable about all of the cars on the lot and answered all of my questions. He sat down and talked to me about the whole process and made sure I got everything I wanted in a car that was in my price range. He was very sweet and polite. He took his time with me and did not make me feel rushed at all. I will definitely recommend my family and friends to Justin at Gordie Boucher. More

The service we experienced at Boucher from Joe Zipperer was first class! Joe's sales approach was professional and courteous. I was so impressed with his ability to sell a car without using any "used car was first class! Joe's sales approach was professional and courteous. I was so impressed with his ability to sell a car without using any "used car salesman" tactics. His knowledge of all the options on various cars was impressive. Phil in finance was also excellent to work with. We love our new car and would recommend this dealership to anyone! More

My experience in buying a new car at Gordie Boucher was pleasant and rewarding. My salesman, Dale Karolczak, was knowledgeable, informative, and extremely helpful in helping me find and purchase the right pleasant and rewarding. My salesman, Dale Karolczak, was knowledgeable, informative, and extremely helpful in helping me find and purchase the right Ford Fusion Hybrid for me. The vehicle, which was at another Gordie Boucher location, was brought to the Janesville dealership for my inspection and ultimate purchase. The price was fair and the rebates very helpful in making it possible to buy the car. I would be glad to visit this dealership again. More

I have bought all my new F150 Fords from this dealership . When you walk in every person you see wants to help you and that's a great feeling. I want to thank Steve Borchardt for the best deal I have ever . When you walk in every person you see wants to help you and that's a great feeling. I want to thank Steve Borchardt for the best deal I have ever got from this dealership. The service dept. is also great to work with. Also want to thank all the people that work there. I would strongly recommend this dealership. More

Jeff Went above and beyond to find the exact Truck that i was looking for. Once the truck was found Jeff and the dealership went out of there way to go get this truck. i would recommend this dealership to a was looking for. Once the truck was found Jeff and the dealership went out of there way to go get this truck. i would recommend this dealership to anyone, More

Geordie Boucher customer servicer is outstanding this is my 4th vehicle. John is a gr8 sales person very knowledgeable on auto's sold. I tell everyone to go to gordie. my 4th vehicle. John is a gr8 sales person very knowledgeable on auto's sold. I tell everyone to go to gordie. More

Having just recently had a bad experience with another Lincoln dealer in Illinois, Joe and all of the folks at Gordie Boucher Lincoln made this a wonderful transaction. They found the car I wanted and hit Lincoln dealer in Illinois, Joe and all of the folks at Gordie Boucher Lincoln made this a wonderful transaction. They found the car I wanted and hit my price level. They have shown me what great service is all about. joe has provided me with his cell number and I have already called him to help with some of the features on my 2013 MKZ. I love this model of Lincoln and I also think the world of this dealership. If I get to the point where I buy another car, Joe and the folks at Gordie Boucher will get my business More