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Gordie Boucher Ford Lincoln of Janesville - Service Center

Janesville, WI

4.7
1,836 Reviews
Call Service Center (608) 607-3724

1,836 Reviews of Gordie Boucher Ford Lincoln of Janesville - Service Center

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June 16, 2024

Quoted me $3600 just for Lead Frame replacement. I don't appreciate someone trying to weasel $400 an hour out of me. More

by tahlstrom132435
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Elisha Lone
3.0
This rating includes all reviews, with more weight given to recent reviews.
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Helpful
June 12, 2024

Brian was great to work with. He was responsive, helpful, and knowledgeable in navigating the issues with my truck. More

by snook123
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian
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Jun 13, 2024 -

Gordie Boucher Ford Lincoln of Janesville responded

Thank you for the kind words for Brian and our service department! We look forward to sharing your compliments with them and don't hesitate to let us know if we can further assist. Sean Tompkins Service Manager 608-754-5511

Helpful
June 12, 2024

Bought another car from them because the service department is kind, courteous and respectful. Always easy to get in. Sales staff was absolutely great. More

by SISTERSCZECH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Schuhmacher
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jeff Vance
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Jun 13, 2024 -

Gordie Boucher Ford Lincoln of Janesville responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Gordie Boucher Ford Lincoln of Janesville. Sean Tompkins Service Manager 608-754-5511

Helpful
June 12, 2024

Service was done as requested in a timely manner, great communication with the service writer. More

by jacktina2006
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Randy Seichter
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 13, 2024 -

Gordie Boucher Ford Lincoln of Janesville responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Gordie Boucher Ford Lincoln of Janesville, we look forward to having you as a valued customer for many years to come! Sean Tompkins Service Manager 608-754-5511

Helpful
June 08, 2024

2nd time I've used Boucher body shop - unbelievable quality, both jobs turned out great! More

by incledonjames62
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sophia and Andy were awesome
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Jun 09, 2024 -

Gordie Boucher Ford Lincoln of Janesville responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Sean Tompkins Service Manager 608-754-5511

Helpful
June 05, 2024

Would have preferred more options about what to do with nail in tire than what I was given. More

by carolendres55
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tim Lewis
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : None
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Jun 06, 2024 -

Gordie Boucher Ford Lincoln of Janesville responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Sean Tompkins Service Manager 608-754-5511

Helpful
June 04, 2024

So nice next day appointments. Car is running perfect now did better than any shop I’ve ever been too More

by kaioulajojo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Krysta Veley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Elisha Lone
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 04, 2024 -

Gordie Boucher Ford Lincoln of Janesville responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Sean Tompkins Service Manager 608-754-5511

Helpful
June 01, 2024

They were efficient and timely with the work on my car. . I was treated with respect. More

by LWEID1247
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andrew Kyle
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Jun 03, 2024 -

Gordie Boucher Ford Lincoln of Janesville responded

Thank you for your business and this review. We're happy to hear Andrew and our team were able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Sean Tompkins Service Manager 608-754-5511

Helpful
May 31, 2024

Their customer service was exemplary. The concierge service was courteous and immensely appreciated by myself. Would recommend the service department in the future for customers. More

by Rich
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sean Tompkins
5.0
This rating includes all reviews, with more weight given to recent reviews.
Elisha Lone
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dakota Schmaling
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 03, 2024 -

Gordie Boucher Ford Lincoln of Janesville responded

Rich, Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Gordie Boucher Ford Lincoln of Janesville. Sean Tompkins Service Manager 608-754-5511

Helpful
May 30, 2024

He was very thorough and informative. Great at his job, personable and on top of it. More

by Jmt192310
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeffrey Beran
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 31, 2024 -

Gordie Boucher Ford Lincoln of Janesville responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Sean Tompkins Service Manager 608-754-5511

Helpful
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