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Gordie Boucher Ford Lincoln of Janesville - Service Center
Janesville, WI
2,429 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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2,429 Reviews of Gordie Boucher Ford Lincoln of Janesville - Service Center
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August 06, 2021
I had an oil change appointment scheduled at 3pm and at 4:20p My truck had just been put on the lift. I was upset but they made it right by not charging me for the oil change. 4:20p My truck had just been put on the lift. I was upset but they made it right by not charging me for the oil change. More
by mdegraff0828
Verified CustomerEmployees Worked With
August 06, 2021
I was not allowed to make an appointment for a tire change and was told I may have to wait, which I agreed to. After waiting for 2 hours, I checked my phone and discovered a text from the service depar change and was told I may have to wait, which I agreed to. After waiting for 2 hours, I checked my phone and discovered a text from the service department saying my car was done. The text had arrived 15 minutes before I saw it. I went to the desk to pay and told the lady I didn’t know my car was done and had waited even longer than necessary. She was not very polite and just said, well, you were paged. This was my first experience with the service department and not a good experience. i did appreciate the complimentary car wash though. Next time I will insist on an appointment and not put my phone on silent. I think customer notification could be improved. More
by DEJOHNSON22
August 05, 2021
Service adjuster was great and very polite and well trained thank you very much and the sales team is great and joe will always have my business trained thank you very much and the sales team is great and joe will always have my business More
by KONIEWICZ6467
August 03, 2021
I took my car in for the routine oil change, tire rotation and everything else that goes with it. Very friendly atmosphere with lots of activity. rotation and everything else that goes with it. Very friendly atmosphere with lots of activity. More
by Linda R
Employees Worked With
August 02, 2021
Took car in for AC blowing hot air.Told service would Took car in for AC blowing hot air. Told service would take 2-3 hours, 5 hours later I got the car, still blowing hot air. Took car in for AC blowing hot air. Told service would take 2-3 hours, 5 hours later I got the car, still blowing hot air. More
by TRAVELER1212
August 02, 2021
Pros: quick serviceCons: oil change price increase / Pros: quick service Cons: oil change price increase / always ask me to do something extra which in turn costs me more / employees could be friendlier Pros: quick service Cons: oil change price increase / always ask me to do something extra which in turn costs me more / employees could be friendlier More
by Robert
Employees Worked With
Randy Seichter
July 28, 2021
Detailing of my car was exceptional. Would definitely recommend this dealership. The detailing techs have an amazing attention to detail. Will definitely be back here recommend this dealership. The detailing techs have an amazing attention to detail. Will definitely be back here More
by jwunn
July 27, 2021
I entrust my vehicle to Gordie. Staff is always helpful and the pricing is not out of line. The technicians never try to sell you more work on your vehicle unless it is very needed. and the pricing is not out of line. The technicians never try to sell you more work on your vehicle unless it is very needed. More
by VESTERCLAN
Employees Worked With
July 22, 2021
Straightforward oil and wiper change. Scheduled online. Requested assessment of tires. Did not "over" sell, said I could drive another 10K on them. On time, reasonable turnaround, billing straightforward . Requested assessment of tires. Did not "over" sell, said I could drive another 10K on them. On time, reasonable turnaround, billing straightforward . AND a complimentary carwash. More
by Mviney99
Employees Worked With
