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Gordie Boucher Ford Lincoln of Janesville - Service Center

Janesville, WI

4.7
2,518 Reviews

2,518 Reviews of Gordie Boucher Ford Lincoln of Janesville - Service Center

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March 06, 2025

They not only did the pcm recall that I brought it in for, but also took care of another one that I wasn't aware of. Dakota answered some questions and gave me some insight on concerns i have with my tra More

by jshoes7695
Recommend Dealer
Yes
Employees Worked With
Dakota Schmaling
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dakota Schmaling
Mar 07, 2025 -

Gordie Boucher Ford Lincoln of Janesville responded

It's great to hear that Dakota was able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Gordie Boucher Ford Lincoln of Janesville! Sean Tompkins Service Manager 608-754-5511

March 05, 2025

Great customer service. Jeff Vance was wonderful to deal with and met our vehicle needs. More

by JCBRITZKE
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeffrey Vance
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ted Harris
5.0
This rating includes all reviews, with more weight given to recent reviews.
Phil Zoul
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 05, 2025 -

Gordie Boucher Ford Lincoln of Janesville responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Jeff and the team met your expectations. Thank you for choosing Gordie Boucher Ford Lincoln of Janesville, we look forward to having you as a valued customer for many years to come! Sean Tompkins Service Manager 608-754-5511

March 05, 2025

They say they put new parts on your car but they don't. They said they put new rotors on my truck but they just ground them down and when they heat up again they worp. And My brake shoes move back and fort More

by ROBERTSTOLL431
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Brian Gerber
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Guy that took Brian spot. Rate him a #1 the don't want to listen to anybody.
Mar 08, 2025 -

Gordie Boucher Ford Lincoln of Janesville responded

Robert, Providing a positive experience is our top priority, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing it to our attention, and if you'd be willing to give us some more details, please send us a message with your contact information so that we can reach out. We're sorry your visit didn't go as planned and would love the opportunity to touch base with you and address your concerns once we've been able to get the whole story. Sean Tompkins Service Manager 608-754-5511

March 05, 2025

I can always rely on Gordie Boucher Ford for quick and reliable service. Elisha was excellent to work with and very friendly. My oil change was completed excellently and I know I can trust the company! More

by KW
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sean Tompkins
5.0
This rating includes all reviews, with more weight given to recent reviews.
Elisha Lone
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 05, 2025 -

Gordie Boucher Ford Lincoln of Janesville responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Elisha met your expectations. Thank you again for choosing Gordie Boucher Ford Lincoln of Janesville. We look forward to having you as one of our valued customers for many more years to come! Sean Tompkins Service Manager 608-754-5511

March 05, 2025

I was very thankful for the service people to install the passenger low lightbulb in my car. More

by CRCUDAMAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sean Tompkins
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dakota Schmaling
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeffrey Beran
5.0
This rating includes all reviews, with more weight given to recent reviews.
Laura Derose
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 05, 2025 -

Gordie Boucher Ford Lincoln of Janesville responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them. Please don't hesitate to let us know if we can be of further assistance. Sean Tompkins Service Manager 608-754-5511

March 04, 2025

Very good experience everything explained very well. Very helpful showing the features of the vehicle that I bought. More

by JPRUST
Recommend Dealer
Yes
Employees Worked With
Mike Islami
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 04, 2025 -

Gordie Boucher Ford Lincoln of Janesville responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Gordie Boucher Ford Lincoln of Janesville! Sean Tompkins Service Manager 608-754-5511

March 04, 2025

I was greeted by a friendly gentleman and they took my keys and off I went. Came back from lunch and my vehicle was sitting right out front. Everything was great, but I kinda thought there was a complimen More

by PJRiley
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Gerber
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 05, 2025 -

Gordie Boucher Ford Lincoln of Janesville responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Brian and our team met your expectations. Thank you again for choosing Gordie Boucher Ford Lincoln of Janesville. We look forward to having you as one of our valued customers for many more years to come! Sean Tompkins Service Manager 608-754-5511

March 04, 2025

I always have great service at Gordie Boucher Ford. The staff is always friendly and courteous. More

by BUSTOPHERJONES
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dakota Schmaling
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 04, 2025 -

Gordie Boucher Ford Lincoln of Janesville responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them. Please don't hesitate to let us know if we can be of further assistance. Sean Tompkins Service Manager 608-754-5511

March 04, 2025

Very thorough, professional, and personable. They cared about the safety of the vehicle and making sure that I felt safe driving with my daughter. More

by HCRIBBEN88
Recommend Dealer
Yes
Employees Worked With
Dakota Schmaling
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dakota Schmaling
Mar 04, 2025 -

HCRIBBEN88 responded

Thank you, Dakota!

Mar 05, 2025 -

Gordie Boucher Ford Lincoln of Janesville responded

Thanks for sharing your thoughts about your experience with Gordie Boucher Ford Lincoln of Janesville. We appreciate your business and hope to see you again soon! Sean Tompkins Service Manager 608-754-5511

March 03, 2025

I love going to this dealer ship to have my car service. The people always do a fine job. Thanks to Elisa More

by blairadami
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sean Tompkins
5.0
This rating includes all reviews, with more weight given to recent reviews.
Elisha Lone
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 03, 2025 -

Gordie Boucher Ford Lincoln of Janesville responded

Thanks for sharing your thoughts about your experience with Elisha here at Gordie Boucher Ford Lincoln of Janesville. We appreciate your business and hope to see you again soon! Sean Tompkins Service Manager 608-754-5511

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