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Gordie Boucher Ford Lincoln of Janesville - Service Center

Janesville, WI

4.7
2,517 Reviews

2,517 Reviews of Gordie Boucher Ford Lincoln of Janesville - Service Center

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June 12, 2024

Bought another car from them because the service department is kind, courteous and respectful. Always easy to get in. Sales staff was absolutely great. More

by SISTERSCZECH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Schuhmacher
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jeff Vance
Jun 13, 2024 -

Gordie Boucher Ford Lincoln of Janesville responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Gordie Boucher Ford Lincoln of Janesville. Sean Tompkins Service Manager 608-754-5511

June 08, 2024

2nd time I've used Boucher body shop - unbelievable quality, both jobs turned out great! More

by incledonjames62
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sophia and Andy were awesome
Jun 09, 2024 -

Gordie Boucher Ford Lincoln of Janesville responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Sean Tompkins Service Manager 608-754-5511

June 05, 2024

Would have preferred more options about what to do with nail in tire than what I was given. More

by carolendres55
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tim Lewis
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : None
Jun 06, 2024 -

Gordie Boucher Ford Lincoln of Janesville responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Sean Tompkins Service Manager 608-754-5511

June 04, 2024

So nice next day appointments. Car is running perfect now did better than any shop I’ve ever been too More

by kaioulajojo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Krysta Veley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Elisha Lone
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 04, 2024 -

Gordie Boucher Ford Lincoln of Janesville responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Sean Tompkins Service Manager 608-754-5511

June 01, 2024

They were efficient and timely with the work on my car. . I was treated with respect. More

by LWEID1247
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andrew Kyle
Jun 03, 2024 -

Gordie Boucher Ford Lincoln of Janesville responded

Thank you for your business and this review. We're happy to hear Andrew and our team were able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Sean Tompkins Service Manager 608-754-5511

May 31, 2024

Their customer service was exemplary. The concierge service was courteous and immensely appreciated by myself. Would recommend the service department in the future for customers. More

by Rich
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sean Tompkins
5.0
This rating includes all reviews, with more weight given to recent reviews.
Elisha Lone
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dakota Schmaling
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 03, 2024 -

Gordie Boucher Ford Lincoln of Janesville responded

Rich, Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Gordie Boucher Ford Lincoln of Janesville. Sean Tompkins Service Manager 608-754-5511

May 30, 2024

He was very thorough and informative. Great at his job, personable and on top of it. More

by Jmt192310
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeffrey Beran
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 31, 2024 -

Gordie Boucher Ford Lincoln of Janesville responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Sean Tompkins Service Manager 608-754-5511

May 28, 2024

We made an appointment for the works, oil, change, tire rotation, and to check an intermittent check engine light. Also, a brake light that was on. was charged $250 for an PCM update, I think More

by Dirty Greg
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Brian
May 31, 2024 -

Gordie Boucher Ford Lincoln of Janesville responded

We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. We'd love to get to the bottom of this and turn things around for you. Sean Tompkins Service Manager 608-754-5511

May 28, 2024

I was very pleased with the quick diagnosis and the following communication between Dakota and the warranty company to get my Navigator back on the road as fast as possible. More

by krisvergenz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dakota Schmaling
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 29, 2024 -

Gordie Boucher Ford Lincoln of Janesville responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Dakota and the team met your expectations. Thank you for choosing Gordie Boucher Ford Lincoln of Janesville, we look forward to having you as a valued customer for many years to come! Sean Tompkins Service Manager 608-754-5511

May 26, 2024

Gordie Boucher of Janesville WI is hands down the best there is! First off Mike Islami is IMO one of the absolute best and classiet salesman there is ANYWHERE, you honestly forget that he is a “car salesm More

by mecollariv
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Islami
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dakota Schmaling
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeffrey Beran
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 28, 2024 -

Gordie Boucher Ford Lincoln of Janesville responded

Thank you for choosing Gordie Boucher Ford Lincoln of Janesville. Your feedback and rating mean a lot to us. We're glad Mike and our team were able to help, and we hope to see you again! Sean Tompkins Service Manager 608-754-5511

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