Gordie Boucher Ford Lincoln of West Bend - Service Center

Wonderful greeting,followup during service work, very speedy and overall a great experience. I would recommend them speedy and overall a great experience. I would recommend them More

John provided great service as always! Everything I asked be done was taken care of. Everything I asked be done was taken care of. More

Dealership is Clean and personnel is courteous & showed professionalism. Provided followup information & service was done before expected. professionalism. Provided followup information & service was done before expected. More

It was a great and fast experience Angie is knowledgeable and answered all my questions and answered all my questions More

Gordie Boucher West Bend is very thorough in their work. They explain everything they did and need to do. The service folks are knowledgeable and I trust them completely. They take very good care of their They explain everything they did and need to do. The service folks are knowledgeable and I trust them completely. They take very good care of their customers! More

1) I requested a brake inspection because a month ago I got an oil change and they said then that my brakes were in the red and this visit they said were in the yellow and charged for brake inspection even got an oil change and they said then that my brakes were in the red and this visit they said were in the yellow and charged for brake inspection even though it contradicted what I was told previously and were not quite ready for replacement. 2) I described the issue I was having with my check engine light and that it was a previous issue I had last year and that simply changing the sensor did not fix the issue before and the records for my vehicle would indicate the correct fix. This was ignored and when I came to pickup my vehicle all that was done was the sensor replacement so I will likely need to return with the proper fix soon. 3) Was never asked for a car wash. I always say no because I do not use drive thru car washes due to paint damage. I came out to see my vehicle was washed and was the worst car wash I have ever seen. It was dirtier than when I brought it in and all windows had hard water streaks. I would appreciate the option next time. I have had good history with this dealer but my recent visit was unpleasant More

Justin was courteous, thorough in his explanations, and timely. Car expenses are always high but it was reasonable. timely. Car expenses are always high but it was reasonable. More

Out dated parts were installed not the new redesigned part numbers. This was the second replacement of the cam phasers all of which have the same original part number. Before the repair, Ford and the d part numbers. This was the second replacement of the cam phasers all of which have the same original part number. Before the repair, Ford and the dealership were both advised of my concerns. More

Very satisfied with work completed on my Ford Edge. Quality of work and pricing was as expected. Quality of work and pricing was as expected. More

The service department at this dealership is amazing – they go above and beyond and truly care about their customers and vehicle needs. And a shoutout to John Zieja — he is top notch! they go above and beyond and truly care about their customers and vehicle needs. And a shoutout to John Zieja — he is top notch! More