Gordie Boucher Ford Lincoln of West Bend - Service Center

Angela Thomas was the best Service Advisor I've had....ever! She was polite, friendly, happy, & very competent. She explained everything thoroughly and really seemed like she wanted to help in an had....ever! She was polite, friendly, happy, & very competent. She explained everything thoroughly and really seemed like she wanted to help in any way she could. More

Very fast and courtesy people. I was hour in half early and was done in 45 minutes. and was done in 45 minutes. More

finally took the vehicle in and actually found something and have hopefully corrected it. still annoyed at diagnostic cost being the first words out of the service dept. its like its more important than y and have hopefully corrected it. still annoyed at diagnostic cost being the first words out of the service dept. its like its more important than you the customer! More

Angie was an extremely friendly advisor and was very helpful with me getting my tires. Would highly recommend her and will see her again in the future. helpful with me getting my tires. Would highly recommend her and will see her again in the future. More

Dealer was very professional in handling the service appointment. Very busy and only took about 2 hours to do a oil change and mount and balance 4 tires with an alignment also. appointment. Very busy and only took about 2 hours to do a oil change and mount and balance 4 tires with an alignment also. More

I had a new transmission put in my 2016 escape the work was done on time I’m very pleased with the results there’s no doubt that this Ford dealership will be doing all my work on my words was done on time I’m very pleased with the results there’s no doubt that this Ford dealership will be doing all my work on my words More

Did a great job, got done way sooner than I expected. Checked battery and found it needed replacement, better to have new battery now than get stranded in the winter. Checked battery and found it needed replacement, better to have new battery now than get stranded in the winter. More

Fast. Friendly. Service department very great!!! Will go back. More coupons would be great. More opportunities for Ford points as well. back. More coupons would be great. More opportunities for Ford points as well. More

Great experience. From check-in, call from service department upon completion of repairs and check-out with the cashier. department upon completion of repairs and check-out with the cashier. More

While I appreciate the dealer replacing the engine block because I still was under the power train warranty, dealership people offered no concern for my circumstances. I did benefit from a free loaner car, because I still was under the power train warranty, dealership people offered no concern for my circumstances. I did benefit from a free loaner car, but needed to wait over 5 weeks for my car to serviced. And then hen I did get it back, it broke down 3 days later, because the coolant lines were not installed correctly. When I spoke to Joe, he said it is a case of "human error", just need to live with it. No apology. When I spoke of concern about driving car in the future, he felt I was over reacting. I also called the customer service line, and they said things that were in conflict with the dealership's comments concerning warranty. Cannot be sure what to believe, how I would feel about another Ford product. Customer satisfaction needs to be more than just words. More