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Gordie Boucher Ford Lincoln of West Bend - Service Center

West Bend, WI

4.7
1,370 Reviews
Call Service Center (262) 346-9894

1,370 Reviews of Gordie Boucher Ford Lincoln of West Bend - Service Center

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December 14, 2024

Terrible service. Ignore's my phone calls and put me on hold for 10 minutes. Horrible customer service. More

by PPORTERHOUSE1
Recommend Dealer
No
Employees Worked With
Tyler Howey
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tyler Howey
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Dec 18, 2024 -

Gordie Boucher Ford Lincoln of West Bend responded

We apologize for the experience you've had and the issues with communication. It's obviously not how we want this process to go for our customers. Can you please provide the contact information used for this purchase in order for us to look into this? We look forward to hearing from you soon. Joe Hohmann Service Manager 262-338-3379

December 13, 2024

Our family has purchased 14 vehicles both new and used from Ralph dating back to 2002 if memory serves. ALWAYS outstanding service. Would highly recommend seeing Ralph for whatever fits your vehicle needs More

by NH
Recommend Dealer
Yes
Employees Worked With
Ralph Racette
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Dec 13, 2024 -

Gordie Boucher Ford Lincoln of West Bend responded

Thank you so much for your kind words for Ralph, and for taking the time to leave us this wonderful feedback! Joe Hohmann Service Manager 262-338-3379

December 11, 2024

I dealt with Monica, Wayne and Tim. They were outstanding. Of course, Chris is my favorite. The employees are friendly, kind and helpful. I won’t go anywhere else for service or pur More

by banoodle83
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eugene Sanchez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Flynn
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tim Heim
5.0
This rating includes all reviews, with more weight given to recent reviews.
Wayne Zarling
5.0
This rating includes all reviews, with more weight given to recent reviews.
Stephanie Lewis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Joey Brasted
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Dec 12, 2024 -

Gordie Boucher Ford Lincoln of West Bend responded

Thanks for sharing your thoughts about your experience with Gordie Boucher Ford Lincoln of West Bend. We appreciate your business and hope to see you again soon! Joe Hohmann Service Manager 262-338-3379

December 10, 2024

Totally did not live up to my expectations in more ways than none! Poor communication on their part. More

by SMYRHUM.MARSH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Joseph Hohmann
4.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Flynn
4.0
This rating includes all reviews, with more weight given to recent reviews.
Tyler Howey
1.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 13, 2024 -

Gordie Boucher Ford Lincoln of West Bend responded

Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail. Joe Hohmann Service Manager 262-338-3379

December 10, 2024

This dealership is very efficient and very capable to fix any problem with one’s vehicle! The concierge service is also very efficient and a welcome addition to the dealership! More

by Dick
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Zieja
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Angie Heyse
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Dec 11, 2024 -

Gordie Boucher Ford Lincoln of West Bend responded

Thank you, Dick, for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Joe Hohmann Service Manager 262-338-3379

December 07, 2024

They do great work but watch out for the additions they ask you to authorize. More

by SCOTT.ESCHENBACHER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ashley Bales
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Dec 08, 2024 -

Gordie Boucher Ford Lincoln of West Bend responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Gordie Boucher Ford Lincoln of West Bend, Scott, we look forward to having you as a valued customer for many years to come! Joe Hohmann Service Manager 262-338-3379

December 07, 2024

Overall good service disappointed that I didn’t get the typical complimentary car wash though. More

by BILLING0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jacob Wilson
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 08, 2024 -

Gordie Boucher Ford Lincoln of West Bend responded

Thank you for taking the time to share your experience. If you would like to further discuss your visit, feel free to contact us at your convenience. Joe Hohmann Service Manager 262-338-3379

December 03, 2024

Knowledgeable, friendly staff, No high-pressure sales pitches. Clean show room. Good looking, safe cars, with great service. More

by DRMCHSRMLE
Recommend Dealer
Yes
Employees Worked With
Amanda Krueger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Richard Love
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 03, 2024 -

Gordie Boucher Ford Lincoln of West Bend responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Joe Hohmann Service Manager 262-338-3379

December 03, 2024

I thought the dealership did a great job of doing the discussed repairs and identifying possible areas of concern. I found their costs competitive. More

by paul54666junk
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Monica Dewey
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Dec 03, 2024 -

Gordie Boucher Ford Lincoln of West Bend responded

Paul, It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Gordie Boucher Ford Lincoln of West Bend, we look forward to having you as a valued customer for many years to come! Joe Hohmann Service Manager 262-338-3379

November 19, 2024

The team took care of my problem with the computer message that showed up on the F150 on the same day. Fit me in on the next days schedule to check the communicate. Also did Ford updates that were s More

by Jkohlwey
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jacob Wilson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ashley Bales
Report | Print
Nov 20, 2024 -

Gordie Boucher Ford Lincoln of West Bend responded

Thank you for your very kind service review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Gordie Boucher Ford Lincoln of West Bend. Joe Hohmann Service Manager 262-338-3379

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