Gordie Boucher Ford of Kenosha

They were great to work with. Everyone we felt with were very knowledgeable and friendly. I would recommend them to everyone. Everyone we felt with were very knowledgeable and friendly. I would recommend them to everyone. More

Well,actually it was a mobile service. I didn't go to the dealership. I really don't like dealerships, but sometimes you're forced to go to them, but this one came out to us first time dea I didn't go to the dealership. I really don't like dealerships, but sometimes you're forced to go to them, but this one came out to us first time dealing with Gordie Boucher Ford. It was a pleasant visit would consider using them again. More

How often have you had mechanics show up at your door to perform an upgrade on your vehicle? It was a first for me when Randy arrived at my home to do that very thing. Not only was he on time and courteous perform an upgrade on your vehicle? It was a first for me when Randy arrived at my home to do that very thing. Not only was he on time and courteous, but he also brought cookies! If that is a typical of the standard of service that Gordy Boucher Ford provides for their clients, then I can highly recommend them. More

My son had fun in the kids playroom. Service was good per usual. Thanks to Elijah & John! Service was good per usual. Thanks to Elijah & John! More

The guy was very nice Came to me yo let me know everything about the truck everything about the truck More

It took forever to fix my truck Bradford and Sam made the whole experience tolerable otherwise would give it a 2 rating whole experience tolerable otherwise would give it a 2 rating More

For the second time in 9 months, hours of my time have been wasted as parts promised were not present for scheduled service. Perhaps it is on me for having hope in a different outcome with Gordie Boucher been wasted as parts promised were not present for scheduled service. Perhaps it is on me for having hope in a different outcome with Gordie Boucher this time? Below are facts of my recent experience and thoughts about customer service. Facts In mid-September I called service to schedule a recall for my Ford Bronco. Service staff confirmed parts were available and on hand. The appointment was scheduled for 9:00 AM September 22. After taking the shuttle home after dropping off the vehicle, Jessica contacted me at 10:03 AM on Sept. 22. Jessica articulated they did not have the parts for the recall, the parts were backordered, and that it would mid-October at the earliest. I named this has happened to me twice and it was frustrating because I called for the appointment rather than making one online and the parts were confirmed. I shared that no one called me yesterday or this morning to tell me they had no parts before I brought my vehicle in. I shared I would be submitting a review. Jessica apologized and said it would be reasonable to be frustrated with their team. Jessica said she was coordinating having my vehicle returned to me, and that it would leave the dealership to my house within a few minutes. Jessica closed by articulating to me that she wanted me to know that if I submitted a negative review, it would have negative implications for her employment by management. I shared that was a confusing customer service statement to make. At 11:12 AM I called Jessica back as my vehicle had not yet been returned to me after more than one hour. Jessica articulated she was not sure why it wasn’t returned to me. I named I would add this to my review. Jessica responded that she passed in on to another department, so the issue was with someone else, not her. I articulated that it feels like no one is taking responsibility for anything. I shared that unless this is how most customers are being treated, then it appears I am being targeted for some reason. Jessica shared I was not being targeted. Jessica then added that the parts were actually there, they just did not have the special “tubing equipment” needed to complete the recall. I responded that I didn’t believe it was my responsibility to not only to ask if the parts were there when I scheduled the appointment, but to also have to ask if they had the right equipment to do the job. Jessica shared that staff were not responding to her about where my vehicle was. She asked if she should call me back when she gets more information. I shared she did not need to as I would likely be contacting the police if my missing vehicle did not appear in thirty minutes. At 11:32 AM my Bronco showed up at my house. Thoughts on GB Customer Service Does my time really matter to GB? Three hours for the disaster on Sept. 22, plus time to write a review, and then the time to bring it back again because of the recall? Are GB staff members trained to, or expected to, pressure guests to not write reviews that bring up concerns or trained to or expected to, throw other employees under the bus to customers? When scheduling a service appointment with GB, does/should one have to ask if they have the parts, the equipment, or staff to complete the work? Should it be expected of the customer that they also call again the day before an appointment to verify everything? Is it unreasonable to expect that a member of the GB team would call, in advance, if the “parts” or “equipment” are not present? Especially when this has already happened to the same customer. Is it unreasonable to expect that your vehicle gets returned promptly and when promised vs articulating, “I don’t know where your vehicle is right now” and not taking ownership for it “going missing” or not being returned as promised. Perhaps this is really all on me, and that my customer service expectations of GB are unreasonable. OF NOTE I did NOT pick DO NOT RECOMMEND, It just appears. More

Very easy experience Very easy experience, Mario was on top of it all from beginning to end! top of it all from beginning to end! More

Very easy experience Very easy experience, Mario was on top of it all from beginning to end! top of it all from beginning to end! More

Bradford was very helpful and went rhe extra mile to complete my issues Thank you Bradford complete my issues Thank you Bradford More