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Gordie Boucher Ford of Kenosha

Kenosha, WI

Overview
Employees
Reviews
Vehicles
4.7
2,373 Reviews
At Gordie Boucher Ford, customer satisfaction is our top priority. Our dealership is consistently recognized for our exceptional service, honest sales, and a hassle-free car-buying experience. Whether you're shopping for a new Ford, a reliable used vehicle, or need trusted Ford service and repairs, our experienced team is here to help. We’re committed to providing accurate, up-to-date information on all our Ford cars, trucks, and SUVs, both online and in-store. That’s why so many customers searching for the best Ford dealer near me or top-reviewed Ford dealership in Wisconsin choose Gordie Boucher Ford. Have a question or need more details? Contact us today—our friendly staff is ready to assist you quickly and professionally. We look forward to welcoming you to the Boucher family!
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7820 120th Ave

Kenosha, WI

53142

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Showing 2,373 reviews

February 13, 2026

It was great He was very helpful That's all I've got I'd send all my friends there More

by Douglass.shawn78
Recommend Dealer
Yes
Employees Worked With
Bradford Titone
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Bradford Titone
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Mar 07, 2026 -

Gordie Boucher Ford of Kenosha responded

Thank you for the great review! We're glad to hear Bradford was helpful and provided a great experience during your visit. Our team works hard to make every service visit smooth and supportive for our customers. Everyone at Gordie Boucher Ford of Kenosha truly appreciates your recommendation, and we look forward to helping you and your friends in the future. Sal Pappalardo General Manager Gordie Boucher Ford of Kenosha

February 09, 2026

I think the mechanic could've done a better job looking through the issues with my truck and understanding what the problems were. More

by Adam.miller0225
Recommend Dealer
No
Employees Worked With
Bradford Titone
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Bradford Titone
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Feb 13, 2026 -

Gordie Boucher Ford of Kenosha responded

Thank you, Adam, for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen. Belal Barakat Service Manager 262-697-0700

Mar 07, 2026 -

Gordie Boucher Ford of Kenosha responded

Thank you for sharing your feedback, Adam. We’re sorry to hear that your recent truck service visit at Gordie Boucher Ford of Kenosha did not fully meet your expectations. Our goal during every Ford service appointment is to thoroughly diagnose vehicle concerns and clearly communicate our findings so customers feel confident in the repair process. We certainly understand how important it is that issues with your truck are carefully reviewed and properly addressed. We appreciate you bringing this to our attention, as feedback like yours helps our Ford service team at Gordie Boucher Ford of Kenosha continue improving the way we evaluate and communicate vehicle concerns. We would welcome the opportunity to review your visit and work toward turning your experience around. Please feel free to reach out to me directly so I can personally look into this for you. sal.pappalardo@boucher.com Sal Pappalardo General Manager Gordie Boucher Ford of Kenosha

February 09, 2026

The dealership employees were very professional and courteous. Dealership was very clean. Service work completed in a timely manner. More

by dlheng
Recommend Dealer
Yes
Employees Worked With
Katie Eckman, Katie Eckman
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Mar 07, 2026 -

Gordie Boucher Ford of Kenosha responded

Thank you for your review! We're glad to hear you experienced professional and courteous service and that your service work was completed in a timely manner. It's also great to know you noticed the clean dealership environment. The team at Gordie Boucher Ford of Kenosha truly appreciates your feedback and we look forward to helping you again on your next service visit.

February 07, 2026

Absolute excellent service. Thank you so so much Ross. You made the entire experience seamless and comfortable. You're the best!!! More

by Lexie
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ross Hengtgen
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 07, 2026 -

Gordie Boucher Ford of Kenosha responded

Thank you for the great review, Lexie! We're glad to hear Ross provided excellent service and made your entire experience seamless and comfortable while helping you with your vehicle. Our team works hard to make every visit easy and enjoyable. Everyone at Gordie Boucher Ford of Kenosha truly appreciates your feedback, and we look forward to helping you again in the future. Sal Pappalardo General Manager Gordie Boucher Ford of Kenosha

February 04, 2026

Very pleasurable. Everyone is very professional and Barbra makes the best Chocolate Chip cookies?? Service was great More

by rweiss
Recommend Dealer
Yes
Employees Worked With
Brianna Williams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brianna Williams
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Mar 07, 2026 -

Gordie Boucher Ford of Kenosha responded

Thank you for the great review! We're glad to hear Brianna and our service team provided a professional and enjoyable experience during your visit. And we have to agree—Barb’s chocolate chip cookies are a favorite for many of our customers! Everyone at Gordie Boucher Ford of Kenosha truly appreciates your feedback, and we look forward to seeing you again on your next service visit. Sal Pappalardo General Manager Gordie Boucher Ford of Kenosha

February 04, 2026

Best car buying experience ever. Belal is the reason I bought from Boucher. He is a true professional. Everyone was great More

by BSUMNER1
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Belal Barakat
5.0
This rating includes all reviews, with more weight given to recent reviews.
Drake Bowers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Terryn Clemmensen
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 07, 2026 -

Gordie Boucher Ford of Kenosha responded

Thank you for the great review! We're glad to hear Belal provided such a professional experience and helped make your car buying process the best you've had. It's also great to know Drake and Terryn were able to assist and make everything go smoothly. Everyone at Gordie Boucher Ford of Kenosha truly appreciates your feedback, and we hope you enjoy your new vehicle. We look forward to helping you again in the future. Sal Pappalardo General Manager Gordie Boucher Ford of Kenosha

February 04, 2026

From the moment that I pulled into the garage, I was greeted with kindness and professionalism. Everybody seemed to be in a good mood and was providing excellent customer service throughout the dealersh More

by anthony.corrao88
Recommend Dealer
Yes
Employees Worked With
Brianna Williams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brianna Williams
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Mar 07, 2026 -

Gordie Boucher Ford of Kenosha responded

Thank you for the great review, Anthony! We're glad to hear Brianna and our concierge team greeted you with kindness and professionalism from the moment you arrived and helped make your service visit a great experience. Providing excellent customer service throughout the dealership is something our team takes great pride in. Everyone at Gordie Boucher Ford of Kenosha truly appreciates your feedback and we look forward to seeing you again on your next visit. Sal Pappalardo General Manager Gordie Boucher Ford of Kenosha

January 28, 2026

Was pleasant field trip, long day for but was pleased with service. Thank you guys for you Trucks More

by sosmolski
Recommend Dealer
Yes
Employees Worked With
Rebecca Miller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Rebecca Miller
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Mar 07, 2026 -

Gordie Boucher Ford of Kenosha responded

Thank you for the great review! We're glad to hear Rebecca provided a pleasant experience and helped take care of your trucks during your visit. We appreciate you spending the day with us and are happy our team could provide the service you needed. Everyone at Gordie Boucher Ford of Kenosha truly appreciates your feedback and we look forward to helping with your trucks again in the future. Sal Pappalardo General Manager Gordie Boucher Ford of Kenosha

January 27, 2026

They are very accommodating and take the time to listen to.co concerns and really treat the person. More

by GALTER
Recommend Dealer
Yes
Employees Worked With
Bradford Titone
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Bradford Titone
Report | Print
Mar 07, 2026 -

Gordie Boucher Ford of Kenosha responded

Thank you for the great review! We're glad to hear Bradford took the time to listen to your concerns and provided such accommodating service during your visit. Our team works hard to make sure every customer feels heard and well taken care of. Everyone at Gordie Boucher Ford of Kenosha truly appreciates your feedback and we look forward to helping you again on your next service visit. Sal Pappalardo General Manager Gordie Boucher Ford of Kenosha

January 26, 2026

Communication was poor. I had to call after 7 hours of my vehicle being picked up for an update. I did appreciate the pick up service however I feel that made it easy to be More

by troemchris
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Bradford Titone
2.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 04, 2026 -

Gordie Boucher Ford of Kenosha responded

Chris, we're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, please feel free to contact us directly or let us know the best way to contact you, and we will reach out. We'd love to get to the bottom of this and turn things around for you. Belal Barakat Service Manager 262-697-0700

Feb 04, 2026 -

troemchris responded

You may reach me at 847-204-3147

Feb 16, 2026 -

troemchris responded

I can be reached at 847-204-3147

Mar 07, 2026 -

Gordie Boucher Ford of Kenosha responded

Thank you for sharing your feedback, Chris. We appreciate you taking the time to let us know about your experience and we’re glad to hear that our pick-up and delivery service at Gordie Boucher Ford of Kenosha was convenient for you. That said, I sincerely apologize for the lack of communication during your service visit and for the frustration caused by not receiving an update while your vehicle was being serviced. Our goal with our Ford service and concierge pick-up service is to make the process easier for our customers, not leave anyone feeling overlooked. I also apologize that the 3% credit card processing fee was not clearly communicated when the payment was taken over the phone. We always want customers to be aware of all payment options and fees before completing a transaction. I would truly appreciate the opportunity to review this with you and make this situation right. Please reach out to me directly so I can personally look into the service visit from January 26th and address the concerns you mentioned. Sal Pappalardo sal.pappalardo@boucher.com General Manager Gordie Boucher Ford of Kenosha

Mar 07, 2026 -

Gordie Boucher Ford of Kenosha responded

Thank you for sharing your feedback, Chris. We appreciate you taking the time to let us know about your experience and we’re glad to hear that our pick-up and delivery service at Gordie Boucher Ford of Kenosha was convenient for you. That said, I sincerely apologize for the lack of communication during your service visit and for the frustration caused by not receiving an update while your vehicle was being serviced. Our goal with our Ford service and concierge pick-up service is to make the process easier for our customers, not leave anyone feeling overlooked. I also apologize that the 3% credit card processing fee was not clearly communicated when the payment was taken over the phone. We always want customers to be aware of all payment options and fees before completing a transaction. I would truly appreciate the opportunity to review this with you and make this situation right. Please reach out to me directly so I can personally look into the service visit from January 26th and address the concerns you mentioned. Sal Pappalardo sal.pappalardo@boucher.com General Manager Gordie Boucher Ford of Kenosha

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