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Gordie Boucher Ford of Kenosha - Service Center

Kenosha, WI

4.6
1,312 Reviews

1,312 Reviews of Gordie Boucher Ford of Kenosha - Service Center

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June 20, 2025

Great dealership, great people, outstanding customer service. Sales, and service are very knowledgeable, and courteous. More

by TMCOLEMAN43
Recommend Dealer
Yes
Employees Worked With
Jurnee Yohe
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 20, 2025 -

Gordie Boucher Ford of Kenosha responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Gordie Boucher Ford of Kenosha to be a positive one. Please don't hesitate to reach out if you need anything else. Belal Barakat Service Manager 262-697-0700

June 20, 2025

Jessica spends the time listening to my issues which in return gets the repairs completed during the first visit. More

by B J
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jessica Beesley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Barb Derose
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mel Burges
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 21, 2025 -

Gordie Boucher Ford of Kenosha responded

Thank you for the fantastic review! We’re thrilled to hear that your experience at Gordie Boucher Ford of Kenosha exceeded your expectations. Your recommendation to family and friends means a lot to us! We take great pride in offering top-notch service and making sure every customer leaves happy. Thanks again for choosing us, and we look forward to serving you or your loved ones in the future. Goodbye for now, and take care! Sal Pappalardo General Manager

June 19, 2025

She is a great woman. I ask her to do many things and she understood, even she did my asking. More

by Corlene Bartels
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Barb Derose
3.0
This rating includes all reviews, with more weight given to recent reviews.
Katie Eckman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 21, 2025 -

Gordie Boucher Ford of Kenosha responded

Thank you for the kind words! We’re so glad to hear that our team at Gordie Boucher Ford of Kenosha was able to assist you with everything you needed. We pride ourselves on understanding our customers requests and going above and beyond to meet their expectations. Your satisfaction is our priority, and we’re happy to have earned your trust. If you need anything else, don’t hesitate to reach out. We look forward to serving you again soon! Sal Pappalardo General Manager

June 18, 2025

Always easy to schedule and always do a great job I would go back again More

by JJAMES18
Recommend Dealer
Yes
Employees Worked With
Karen Cooper
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Karen Cooper
Jun 18, 2025 -

Gordie Boucher Ford of Kenosha responded

Thank you for the great review! We're happy to hear that scheduling is always easy and that our team consistently does a great job. At Gordie Boucher Ford of Kenosha, we’re committed to making every service visit smooth and stress-free. We truly appreciate your loyalty and look forward to seeing you again! Sal Pappalardo General Manager

June 18, 2025

It was horrible. Simple O2 sensor replace took 2 days. Even worse was the lack of communication. I had to call both days in the afternoon to ask what was going on and More

by tim.blinten
Recommend Dealer
No
Employees Worked With
Michael Yager
2.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Michael Yager
Jun 18, 2025 -

Gordie Boucher Ford of Kenosha responded

Thank you for your honest feedback—we sincerely apologize for the frustration and inconvenience you experienced. A simple repair like an O2 sensor replacement should never take that long, and the lack of timely communication on our part is unacceptable. We understand how important it is to keep you informed, and we clearly fell short in that regard. While we're glad the vehicle delivery helped somewhat, we know it doesn't make up for the overall experience. Your feedback has been shared with our service management team, and we’re actively working to improve communication and turnaround times moving forward. We would like to to try to regain your trust & further discuss your experience, please when you have a free moment reach out to our service manager Belal Barkat directly @ 262-697-0700. We appreciate the opportunity to make things right. Sal Pappalardo General Manager

June 18, 2025

I used the delivery service, and my car was delivered to the wrong location after the service Update: in response to the review, the dealership called me and offered a free oil change for my next service More

by Rhondak89
Service Communication
Recommend Dealer
Yes
Employees Worked With
Elijah
Jun 19, 2025 -

Gordie Boucher Ford of Kenosha responded

Thank you so much for updating your review and giving us the opportunity to make things right. We sincerely apologize again for the delivery mix-up, and we truly appreciate your understanding and willingness to work with us. At Gordie Boucher Ford of Kenosha, we take accountability seriously and are committed to providing excellent customer service—even when things don’t go as planned. We're glad we could resolve the issue to your satisfaction and look forward to seeing you again for your next visit (with that oil change on us)! Sal Pappalardo General Manger

June 18, 2025

I brought my 2012 Ford Focus there after it broke down . I was told there was a recall and There was .Ford paid for one of the issues. But I have to say the ppl at Gordie Boucher were awesome . I definitely More

by kisner.Kimberly
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jessica Beesley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Katie Eckman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : The man who worked on my car I’d give 5 stars to but not sure his name
Jun 19, 2025 -

Gordie Boucher Ford of Kenosha responded

Thank you for the great review! We're glad we could assist you with your 2012 Ford Focus and that the recall issue was addressed—it's always a relief when part of the repair is covered by Ford. Most of all, we're thrilled to hear that our team at Gordie Boucher Ford of Kenosha made a positive impression during a stressful situation. Thank you for the recommendation—it truly means a lot. We're here whenever you need us! Sal Pappalardo General Manager

June 17, 2025

Greet hostess while I waited for my car kept informed both verbally and video good experience very good deal More

by ABU1953
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service department
Jun 17, 2025 -

Gordie Boucher Ford of Kenosha responded

Thanks for sharing your thoughts about your service experience with Gordie Boucher Ford of Kenosha. We appreciate your business and look forward to seeing you again soon! Belal Barakat Service Manager 262-697-0700

Jun 18, 2025 -

Gordie Boucher Ford of Kenosha responded

Thank you for the great review! We're glad you had a positive experience and felt well taken care of while waiting for your vehicle. It's great to hear that our hostess Barb kept you informed both verbally and through video updates—clear communication is something we take pride in. We're also happy you received a very good deal, and we truly appreciate your trust in Gordie Boucher Ford of Kenosha. We look forward to serving you again! Sal Pappalardo General Manager

June 13, 2025

Jessica was rock star. This was my 1st visit and guarantee it will not be my last. Love how detailed things were explained, updated me on specials that were ongoing. Great More

by Jpasternak69
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jessica Beesley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 14, 2025 -

Gordie Boucher Ford of Kenosha responded

We're so glad to hear your first visit was a great one! Jessica truly is a rock star, and we're thrilled she made such a positive impression by clearly explaining everything and keeping you updated on current specials. At Gordie Boucher Ford of Kenosha, we’re all about delivering clear, friendly, and informative service and it’s great to know that came through. We look forward to seeing you again soon! Sal Pappalardo General Manger

June 13, 2025

Very helpful being out of state. Best service. Katie got us in last minute and was very kind. and Bradford got the car inspected, found the problem, ordered the part, and had fixed More

by sallyandgeorge
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bradford Titone
5.0
This rating includes all reviews, with more weight given to recent reviews.
Katie Eckman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 14, 2025 -

Gordie Boucher Ford of Kenosha responded

Thank you so much for the wonderful review! We’re thrilled we could help make your trip to Wisconsin a little smoother especially during such a special time celebrating your grandson’s graduation. Katie and Bradford will be so pleased to hear your kind words. Their dedication to getting you in last minute, diagnosing the issue, and getting you back on the road quickly is exactly the level of service we strive for at Gordie Boucher Ford of Kenosha. We truly appreciate your trust in us, even from out of state, and we’re grateful for the opportunity to assist you. Safe travels, and congratulations again to your grandson! Sal Pappalardo General Manager

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