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Gordie Boucher Ford of Kenosha - Service Center

Kenosha, WI

4.6
1,348 Reviews
Call Service Center (262) 697-0700

1,348 Reviews of Gordie Boucher Ford of Kenosha - Service Center

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July 12, 2025

Nice new, clean dealership. Techs seem to be experts. Repair was done perfect. Will visit the dealership in the future. More

by richardrozinskijr
Recommend Dealer
Yes
Employees Worked With
Jessica Beesley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jessica Beesley
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Jul 14, 2025 -

Gordie Boucher Ford of Kenosha responded

Thank you for the great review! We're glad you enjoyed our new, clean dealership and that our expert technicians delivered a perfect repair. It’s great to hear we’ve earned your trust, and we look forward to welcoming you back to Gordie Boucher Ford of Kenosha in the future! Sal Pappalardo General Manager

July 11, 2025

Very professional and outstanding communication! Karen treats us just like family and I feel like all customers are a priority! More

by istolp
Recommend Dealer
Yes
Employees Worked With
Karen
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Jul 11, 2025 -

Gordie Boucher Ford of Kenosha responded

Thank you for the wonderful review! We're thrilled to hear you experienced professional service and outstanding communication during your visit. A special shoutout to Karen—we’re so proud to have her on our team, and it's clear she goes above and beyond to make every customer feel like family. At Gordie Boucher Ford of Kenosha, making every guest feel like a priority is exactly what we strive for. We truly appreciate your kind words and look forward to serving you again! Sal Pappalardo General Manger

July 11, 2025

My truck was not serviced because of lack of qualified help. It was just left on the lot for days till I went to pick it up a week later More

by Dshaw.49
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Katie Eckman
3.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 11, 2025 -

Gordie Boucher Ford of Kenosha responded

Thank you for your feedback, and we sincerely apologize for the inconvenience you’ve experienced. We understand how frustrating it must have been to have your truck left and without communication this is not the standard we hold ourselves to at Gordie Boucher Ford of Kenosha. We’ve tried to locate your service record using the username provided but have been unable to find your file. We’d greatly appreciate it if you could reach out directly to our Service Manager Belal Barakat or your service advisor Katie Eckman @ 262-697-0700 so we can identify your vehicle and take the appropriate steps to address the situation. We’re committed to making this right and hope to earn back your trust. Sal Pappalardo General Manager

July 11, 2025

The service was fast and everyone was friendly. I was very happy to learn about the service pickup. More

by Dioxide.Dolly
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Yager
5.0
This rating includes all reviews, with more weight given to recent reviews.
Katie Eckman
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 14, 2025 -

Gordie Boucher Ford of Kenosha responded

Thank you for the great review! We're glad to hear you experienced fast service and found our team to be friendly and helpful. We're also happy you learned about our complimentary service pickup—it's one of the many ways we aim to make your experience more convenient. We appreciate your support and look forward to serving you again at Gordie Boucher Ford of Kenosha! Sal Pappalardo General Manager

July 09, 2025

Great service with lovely staff. They made sure to make me feel welcome while waiting for my maintenance to complete. More

by ducleveland
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eljiah Goodwin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Barb Derose
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 09, 2025 -

Gordie Boucher Ford of Kenosha responded

Thank you for the kind review! We're so glad to hear you received great service and felt welcomed by our friendly staff during your visit. At Gordie Boucher Ford of Kenosha, creating a comfortable and positive experience for our guests is always a top priority. We appreciate your support and look forward to seeing you again! Sal Pappalardo General Manager

July 09, 2025

Wonderful service, great customer care, wonderful staff all around. Quick service and excellent turnaround time. More

by THOMAS.PASCH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Belal Barakat
5.0
This rating includes all reviews, with more weight given to recent reviews.
Raymond Garay
5.0
This rating includes all reviews, with more weight given to recent reviews.
Karen Cooper
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rebecca Miller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Barb Derose
5.0
This rating includes all reviews, with more weight given to recent reviews.
Orlando Belisle
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 09, 2025 -

Gordie Boucher Ford of Kenosha responded

Thank you for the fantastic review! We're so glad to hear you experienced wonderful service, great customer care, and a quick turnaround time. At Gordie Boucher Ford of Kenosha, our team is committed to providing efficient, friendly, and high-quality service every time. We truly appreciate your kind words and look forward to your next visit! Sal Pappalardo General Manager

July 07, 2025

Nice new dealership! Dealership had a great price on oil change and tire rotation. Would highly recommend. More

by DCOCHRAN1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Katie Eckman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 09, 2025 -

Gordie Boucher Ford of Kenosha responded

Thank you for the great review! We're glad you enjoyed our new dealership and appreciated the great pricing on your oil change and tire rotation. At Gordie Boucher Ford of Kenosha, we’re proud to offer both value and quality service. We truly appreciate your recommendation and look forward to seeing you again! Sal Pappalardo General Manager

July 06, 2025

Ease of scheduling. Access to meet your needs. Minimal wait time. Completely satisfied with the service. Customer service is the best I have ever had. More

by KGILESKAP
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tristen Cairo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Eljiah Goodwin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Barb Derose
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 09, 2025 -

Gordie Boucher Ford of Kenosha responded

Thank you for the outstanding review! We're thrilled to hear you enjoyed the ease of scheduling, quick service, and that our team was able to meet your needs with minimal wait time. It means a lot to know that you consider our customer service the best you've ever had! At Gordie Boucher Ford of Kenosha, delivering a smooth, satisfying experience is what we strive for every day. We truly appreciate your support and look forward to serving you again! Sal Pappalardo General Manager

July 06, 2025

Katie was very helpful. She was able to get the part to fix my car and get the problem fixed right away More

by amandaeckman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Karen Cooper
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lauren Haak
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sam Alcazar
5.0
This rating includes all reviews, with more weight given to recent reviews.
Katie Eckman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ruben Marquez
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Jul 09, 2025 -

Gordie Boucher Ford of Kenosha responded

Thank you for the great review! We're so glad to hear that Katie was able to quickly get the part you needed and resolve the issue right away. At Gordie Boucher Ford of Kenosha, we’re committed to providing fast, efficient, and helpful service every time. We appreciate your trust and look forward to assisting you again in the future! Sal Pappalardo General Manager

July 06, 2025

I’ve had my Expedition in twice now for running board issues. They can’t fix it or even do a simple test to see if they properly work as the mechanic says they are supposed to. More

by Kevin
Workmanship
Service Communication
Recommend Dealer
No
Employees Worked With
Bradford Titone
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 09, 2025 -

Gordie Boucher Ford of Kenosha responded

Thank you for your feedback, and we sincerely apologize for the ongoing frustration with your Expedition’s running board issue. We understand how disappointing it is to bring your vehicle in more than once without a clear resolution, and we regret that we haven’t met your expectations. This is not the level of service we strive for at Gordie Boucher Ford of Kenosha, and we want to make it right. We’d appreciate the opportunity to take a closer look and have a senior technician evaluate the concern directly. Please reach out to our Service Manager Belal Barakat at 262-697-0700, and we’ll make this a priority. Your satisfaction is important to us, and we appreciate the chance to earn back your trust. Sal Pappalardo General Manager

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