Gordie Boucher Ford of Menomonee Falls

He basically did not inform my warranty company that my truck had no previous water pump issues, When I asked him, he stated it's no need to truck had no previous water pump issues, When I asked him, he stated it's no need to More

Everyone was very helpful and they promptly helped me with my repair issue, and went above and beyond to do so. Overall, I was very pleased with Michael and the whole team. with my repair issue, and went above and beyond to do so. Overall, I was very pleased with Michael and the whole team. More

5 Robert Krueger is the best service consultant. He explained the entire process with my car. He provided updates consistently. He was so professional even when the office was busy. He explained the entire process with my car. He provided updates consistently. He was so professional even when the office was busy. More

They contacted me about a recall, came to my work and fixed it. The 'fix' created a check engine code. Lee was able to find out why and followed up with the correction at my home. fixed it. The 'fix' created a check engine code. Lee was able to find out why and followed up with the correction at my home. More

I stopped in a week in advance of dropping off my vehicle to explain what I wanted done. When I dropped my vehicle off I had to explain three times to Tom what I want done with my vehicle. I drop my vehicle to explain what I wanted done. When I dropped my vehicle off I had to explain three times to Tom what I want done with my vehicle. I drop my vehicle off on a Friday only to get a call on Saturday giving me the quote on prices. Then miraculously I received a call on Monday stating my radiator hose was leaking. I really would like a rational and logical explanation how it could sit in my garage for over a couple years and never leak but then when I bring it into the dealership all of a sudden there is a leak. So I explained to fix the hose as I was on vacation and was never given a price on parts or labor. Then when I pick up my vehicle, I see the labor charges were $300 more than what was quoted. I could only imagine that this was for the replacement hose. However, the repairs I originally requested were for the radiator, which should’ve been flushed and to replace the hole should only have taken a pair of channel locks and compressing a few clamps. Hardly $300 worth of labor for about a two minute job. then when I came to pick up my vehicle, I was told the price was $2300 and some change so I handed the lady a credit card and not until I got home discovered that there was a 3% surplus charge and when I called to ask if I could come in for a refund so I can place it on a debit card I was more or less dismissed and was told service should’ve provided me that information which they never did. Now I picked up my vehicle on a Saturday afternoon only to be awoken at 4:15 AM, 5:30 AM, and 7:30 AM, buy my panic alarm on my truck. Then it occurred at 3:30 in the afternoon until I disconnected the cable so I could get a good nights sleep. I was awaiting a call from the manager of the store as I requested one when I called to dispute my financial contribution. That call never came on Monday and my panic alarm went off again at 3:30 PM on Monday. So I looked up on the Internet to disconnect the positive cable which I did last night so I could get a good nights sleep and I am just waiting to see if the panic alarm goes off again today or it reset. I have no idea what occurred to set my panic alarm off, but I am less than happy with the service I received More

The team was pleasant and helpful No The folks at Boucher in Menomonee Falls are always good to me in Menomonee Falls are always good to me More

The service was courteous and friendly. I was given a ride home and back when the service was complete. I was happy with the whole process. I was given a ride home and back when the service was complete. I was happy with the whole process. More

Excellent service by the service manager and the service team providing exterior of my vehicle detail cleaning where they knew I was waiting for my vehicle and they provided exceptional customer service tod team providing exterior of my vehicle detail cleaning where they knew I was waiting for my vehicle and they provided exceptional customer service today More

Straightforward and timely! Expedited all they could including financing and closing/finalizing the deal! Thank you! Expedited all they could including financing and closing/finalizing the deal! Thank you! More

Keeping to schedule for coming out to fix recal and technician was very courteous.and friendly. technician was very courteous.and friendly. More