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Gordie Boucher Ford of Menomonee Falls

Menomonee Falls, WI

4.6
1,622 Reviews
We appreciate you taking the time today to visit our web site. Our goal is to give you an interactive tour of our new and used inventory, as well as allow you to conveniently get a quote, schedule a service appointment, or apply for financing. At our dealership, we have devoted ourselves to helping and serving our customers to the best of our ability. We believe the cars we offer are the highest quality and ideal for your life needs. We understand that you rely on our web site for accurate information, and it is our pledge to deliver you relevant, correct, and abundant content. Please do not hesitate to contact us with any questions you may have. Our staff is happy to answer any and all inquiries in a timely fashion. We look forward to doing business with you!
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N88 W14300 Main St

Menomonee Falls, WI

53051

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Showing 1,622 reviews

September 23, 2023

Was able to schedule appointment conveniently. Curtitous customer service. Good communication regarding repairs needed. Service was completed same day. More

by GROSKOPF
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Gregovich
September 23, 2023

Tim listened to our needs. He found a car that we would like and was right. He answers our questions and talked to other people to help us. More

by GAIL9
Recommend Dealer
Yes
Employees Worked With
Timothy Nolan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Robert Krueger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matt Schiewe
5.0
This rating includes all reviews, with more weight given to recent reviews.
Charles Pleugers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeff Samp
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Emily Knope
September 19, 2023

Bumper damaged during service was repaired ( first class !! ) Very Happy with results Thank You Joe Nelson More

by ENELSON45
Recommend Dealer
Yes
Employees Worked With
Robert Krueger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jeffrey Schwister
September 18, 2023

Service center needs improvement, Twice I have gone there for an oil change and they forgot to replace the oil cap which I discovered a week later. This time I needed a tire repair which was done and then it More

by SEHRHARDT1108
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
unknown
Sep 21, 2023 -

Gordie Boucher Ford of Menomonee Falls responded

We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. We'd love to get to the bottom of this and turn things around for you. Alex Bair, Service Manager 262-255-9010

September 17, 2023

It was nice that I didn’t have to bring my kids to the dealership for my oil change; they picked up my car from my house & returned it. More

by ToyaWren
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Idk
Sep 18, 2023 -

Gordie Boucher Ford of Menomonee Falls responded

Toya, Thanks for sharing your thoughts about your experience with Gordie Boucher Ford of Menomonee Falls. We appreciate your business and hope to see you again soon!

September 15, 2023

Robert had fantastic communication and was great with helping me understand the solution to my problems. More

by SALES@RAWSPEEDFAB
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Krueger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 18, 2023 -

Gordie Boucher Ford of Menomonee Falls responded

It's great to hear that Robert was able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Gordie Boucher Ford of Menomonee Falls!

September 13, 2023

Easy to work with. Kept us updated on the progress of our vehicle’s build. More

by B
Recommend Dealer
Yes
Employees Worked With
Zach Zizelman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 13, 2023 -

Gordie Boucher Ford of Menomonee Falls responded

Congratulations on your new vehicle! We are so glad that Zach had the opportunity to work with you, and that our team could make this a top-notch experience. We hope you enjoy your new vehicle, and we look forward to continuing to serve you in the future!

September 13, 2023

I was pleased with my 80,000 mile check up because they stayed within the special offer More

by Jnstuhr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Krueger
4.0
This rating includes all reviews, with more weight given to recent reviews.
Matt Schiewe
4.0
This rating includes all reviews, with more weight given to recent reviews.
Charles Pleugers
4.0
This rating includes all reviews, with more weight given to recent reviews.
Katie Kerby
4.0
This rating includes all reviews, with more weight given to recent reviews.
Alex Hienz
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mike Gregovich
Sep 14, 2023 -

Gordie Boucher Ford of Menomonee Falls responded

Thanks for sharing your thoughts about your experience with Gordie Boucher Ford of Menomonee Falls. We appreciate your business and hope to see you again soon!

September 10, 2023

No return call to schedule appointment. No return call for needed parts. Alex doesn’t know how long it takes for brake job. More

by susiesuzuki061968
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Alex Hienz
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Katie Kerby
Sep 14, 2023 -

Gordie Boucher Ford of Menomonee Falls responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Please contact Alex Bair, Service Manager at 262-255-9010 to discuss.

September 09, 2023

Good The wait wasn't to bad. . Car wash wasn't good but what can you expect it's free , the least they could do is wipe it down, looked way better before it was washed...I think t More

by Lindyr48
Recommend Dealer
Yes
Employees Worked With
Don't remember his name
Sep 11, 2023 -

Gordie Boucher Ford of Menomonee Falls responded

Thank you for this feedback. We're sorry you did not have a 5 star experience. While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen. Please contact Alex Bair, Service Manager at 262-255-9010 to discuss.

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