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Gordie Boucher Ford of Menomonee Falls

Menomonee Falls, WI

4.6
1,624 Reviews
We appreciate you taking the time today to visit our web site. Our goal is to give you an interactive tour of our new and used inventory, as well as allow you to conveniently get a quote, schedule a service appointment, or apply for financing. At our dealership, we have devoted ourselves to helping and serving our customers to the best of our ability. We believe the cars we offer are the highest quality and ideal for your life needs. We understand that you rely on our web site for accurate information, and it is our pledge to deliver you relevant, correct, and abundant content. Please do not hesitate to contact us with any questions you may have. Our staff is happy to answer any and all inquiries in a timely fashion. We look forward to doing business with you!
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N88 W14300 Main St

Menomonee Falls, WI

53051

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Showing 1,624 reviews

September 10, 2023

No return call to schedule appointment. No return call for needed parts. Alex doesn’t know how long it takes for brake job. More

by susiesuzuki061968
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Alex Hienz
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Katie Kerby
Sep 14, 2023 -

Gordie Boucher Ford of Menomonee Falls responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Please contact Alex Bair, Service Manager at 262-255-9010 to discuss.

September 09, 2023

Good The wait wasn't to bad. . Car wash wasn't good but what can you expect it's free , the least they could do is wipe it down, looked way better before it was washed...I think t More

by Lindyr48
Recommend Dealer
Yes
Employees Worked With
Don't remember his name
Sep 11, 2023 -

Gordie Boucher Ford of Menomonee Falls responded

Thank you for this feedback. We're sorry you did not have a 5 star experience. While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen. Please contact Alex Bair, Service Manager at 262-255-9010 to discuss.

September 05, 2023

Very good experience and would recommend Boucher Auto Group in the Falls. Sales person treated me with patience and respect and was not pushy. Pleased with my purchase. More

by Debbster
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Chris Roll in Sales Dept and Dennis Gonzalez, Sales Manager 5 stars each
Sep 06, 2023 -

Gordie Boucher Ford of Menomonee Falls responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one. We hope you enjoy your new vehicle, and don't hesitate to reach out if you need anything else.

September 05, 2023

Robert did a great job keeping me informed with pricing and availability. He also was able to keep the price down by sending a rebate in for me and I received the CC the following week! Thanks, Robert, for More

by JOSH.MAGES
Recommend Dealer
Yes
Employees Worked With
Robert Krueger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 05, 2023 -

Gordie Boucher Ford of Menomonee Falls responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, Josh, and it's great to hear about your excellent experience here at Gordie Boucher Ford of Menomonee Falls.

September 01, 2023

Excellent, would very much recommend Gordie Boucher in Menomonee Falls to anyone looking to buy a vehicle, treated like family. More

by Rudy Schreiterer
Recommend Dealer
Yes
Employees Worked With
Milan Fridl
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Milan Fridl
Sep 03, 2023 -

Gordie Boucher Ford of Menomonee Falls responded

Thank you, Rudy, for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

September 01, 2023

My third purchase from Boucher Ford. Good sales staff and they usually have a good inventory. More

by Tom
Recommend Dealer
Yes
Employees Worked With
Michael Schwister
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joe Jubran
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 03, 2023 -

Gordie Boucher Ford of Menomonee Falls responded

Thank you, Tom! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Gordie Boucher Ford of Menomonee Falls.

August 29, 2023

Good brake job! You damaged front bumper & Did a LOUSIE job repairing same Please advise More

by ENELSON45
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Robert Krueger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 01, 2023 -

Gordie Boucher Ford of Menomonee Falls responded

Thank you for bringing this to our attention, and we'd like to learn more about your experience. If you'd be willing to provide more information about your visit, please contact Alex Bair, Service Manager, at 262-255-9010 directly. We aim to ensure everyone who visits the dealership has a top-notch experience. We’re sorry that we didn’t meet that goal in this case and we’d love the opportunity to get more details to see if we can turn this situation around for you.

August 29, 2023

Katie did a great job of getting the work done on time. Boucher Ford always does a great job. More

by djohannes27
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Katie Kerby
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 30, 2023 -

Gordie Boucher Ford of Menomonee Falls responded

Thank you for your very kind review. Katie and our team strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Gordie Boucher Ford of Menomonee Falls.

August 24, 2023

The invoice price was $2000 more than my order price. Good thing I checked my paperwork. More

by LOBRIEN0
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Joe Jubran
5.0
This rating includes all reviews, with more weight given to recent reviews.
Laura Hoeller
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dennis Gonzalez
Aug 24, 2023 -

Gordie Boucher Ford of Menomonee Falls responded

Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail. Jeff Samp, General Manager 262-255-9010

August 22, 2023

This dealership goes above and beyond to serve customers! I have had two engines replaced with them and they actually drive a loaner car to you and then leave it and take your car to be fixed. The second eng More

by ncmitchell
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike in Service was who I worked with! Excellent!, Mike Gregovich
Aug 23, 2023 -

Gordie Boucher Ford of Menomonee Falls responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance.

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