Gosch Ford Temecula - Service Center

We were very impressed with Joseph’s great customer service! He was great with communications and updates. He also was very quick to respond to any questions we had. The whole process from the drop service! He was great with communications and updates. He also was very quick to respond to any questions we had. The whole process from the drop off of our truck to when we picked it up was 6 weeks due to needing a new transmission which was under warranty. The whole experience went smooth and communications were great with Joseph. There is one issue that we had during this experience. It is that Ford will not reimburse us for the first week of the rental because it was not a Ford vehicle. After our truck was dropped off at Ford they had Enterprise pick us up and take us to the rental car lot....to pick up a rental car while our truck was in for service. Then after the first week in which Ford service looked at our truck, we received a call from Joseph saying that it will take sometime and he asked what did we have for a rental and we told him it was a Mazda. He then said, if we want Ford to pay for the rental for the rest of the time we will have to take the vehicle that we are currently renting back and get a Ford vehicle. We asked him what about the first week we already paid for and he said Ford only pays for Ford rentals, so he doesn't think we will get a reimbursement, but he said he will try. So we did take the Mazda back to get a Ford vehicle. We should have been told at the time our truck was dropped off; “just in case the issue with the truck happens to be a warranty item make sure to get a Ford rental” but we were not told anything like this. It would be nice if Ford would reimburse us or even put a credit in our account with Ford for future service. This is the only quarrel we have with this experience. Joseph even tried to get us a reimbursement from Ford and they said no. We appreciate him trying. Thank you to Joseph for the great customer service!! More

Good service and good attention 👍 but I usually have a car wash but no today. car wash but no today. More

Quick and attentive service, it was a great experience! Would recommend Ford to my friends! Would recommend Ford to my friends! More

REVIEW FOR SERVICE ADVISOR — SAMANTHA MASUGUCHI It’s not every day you come across someone in the automotive service world who genuinely redefines what customer care looks like — but that’s exactly what not every day you come across someone in the automotive service world who genuinely redefines what customer care looks like — but that’s exactly what Samantha has done for me. From the very first interaction, Samantha set herself apart with a rare combination of technical knowledge, patience, and emotional intelligence. She consistently goes above and beyond to ensure that my questions are answered thoroughly and that my concerns — no matter how small — are taken seriously. I’ve worked with many Service Advisors across different dealerships and brands over the years, and none have shown the same level of professionalism, follow-through, and human connection that Samantha brings to every visit. What’s especially impressive is that she makes you feel like more than just a name in the system. Whether I’m bringing in my Bronco for routine maintenance or something more nuanced, she treats the experience with care and attentiveness — never rushing, never dismissive, and always making sure I drive away confident and informed. Employees like Samantha don’t just represent a dealership — they elevate it. She is a true asset to the Gosch Ford team, and I would enthusiastically recommend her to anyone looking for a Service Advisor who leads with both heart and expertise. More

Came in for my teacher oil change. Staff was great, and friendly. For some reason, they didn’t see me on their schedule, but I had an email confirmation and they were able to still ac Staff was great, and friendly. For some reason, they didn’t see me on their schedule, but I had an email confirmation and they were able to still accommodate and make sure I was taken care of. More

Carlos is always so helpful when I call to order parts. Always great customer service. Always great customer service. More

I appreciate the complimentary oil changes for educators! The service at Gosch Ford is always exceptional. The service at Gosch Ford is always exceptional. More

They are very caring and attentive. Their car rental policy is also so convenient and their work is efficient. Their car rental policy is also so convenient and their work is efficient. More

Cameron was great and provided important information. Lot attendant / delivery driver was extremely friendly.too. Everyone I encountered had a very positive attitude, which I appreciated. I’ll be back Lot attendant / delivery driver was extremely friendly.too. Everyone I encountered had a very positive attitude, which I appreciated. I’ll be back! More

Great experience! It is amazing how smooth and easy the process was and how they are supporting educators. It is amazing how smooth and easy the process was and how they are supporting educators. More