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Gosch Ford Temecula - Service Center

Temecula, CA

4.8
3,194 Reviews

3,194 Reviews of Gosch Ford Temecula - Service Center

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January 09, 2025

It took 2 days for basic maintenance and when l got my vehicle back it was filthy dirty. I used to give Ford 5 stars but something has changed. More

by linda
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Joseph Britton
2.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 09, 2025 -

Gosch Ford Temecula responded

Linda, Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service doesn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind contacting us so we can speak directly, we'd love to address your concerns in detail. Rachelle Long Parts and Service Director

January 08, 2025

Gosch team was Courteous and professional. Finished work promptly and forwarded video of inspection for review. More

by Rdelliott0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rachelle Long
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joseph Britton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 08, 2025 -

Gosch Ford Temecula responded

Thanks for sharing about your experience with Gosch Ford Temecula. Rachelle and our team appreciate your business and hope to see you again soon! Jason Noble General Manager

January 08, 2025

The service is excellent ! ! All of the employees are very nice,helpful !! This is the only place Gosch Ford Temecula I get my car service !!! More

by T-PONY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cameron Foster
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rachelle Long
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joseph Britton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nina Arredondo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 08, 2025 -

Gosch Ford Temecula responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Jason Noble General Manager

January 08, 2025

My service advisor Kenn did a great job getting me in, updating me on progress, and ultimately fixing my issue. Pleased with his service. More

by Trevor
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kenn Olson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kristy Macdonnell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 08, 2025 -

Gosch Ford Temecula responded

We are very happy to hear that Kenn provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Jason Noble General Manager

January 08, 2025

Great and friendly service. Nina and Samantha was very knowledgeable, helpful, and expedient in setting up my appointment and diagnosing my vehicle's issue. They communicated wh More

by KDeWittie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Samantha Masuguchi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nina Arredondo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 09, 2025 -

Gosch Ford Temecula responded

Thank you so much for your kind words for Nina and Samantha, and for taking the time to leave us this wonderful feedback! Jason Noble General Manager

January 07, 2025

came in to replace a part for my daughter and Robert helped with every step in the process. Amazing service and I will be returning More

by Michael
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Celaya
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 07, 2025 -

Gosch Ford Temecula responded

Michael, Thanks for sharing about your service experience with Gosch Ford Temecula. Robert and our team appreciate your business and hope to see you again soon! Jason Noble General Manager

January 07, 2025

Gosch Ford Parts never disappoints. This is my one stop shop for all my parts. More

by bert_mg205
Recommend Dealer
Yes
Employees Worked With
Alysea Geraths
5.0
This rating includes all reviews, with more weight given to recent reviews.
Robert Celaya
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nina Arredondo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 07, 2025 -

Gosch Ford Temecula responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Gosch Ford Temecula, we look forward to having you as a valued customer for many years to come! Jason Noble General Manager

January 07, 2025

I have only been there twice. Both times service was handled with professionalism and courtesy. My service advisor was friendly and explained the work that was to be done and the More

by connector69
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cameron Foster
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 07, 2025 -

Gosch Ford Temecula responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Gosch Ford Temecula, we look forward to having you as a valued customer for many years to come! Jason Noble General Manager

January 07, 2025

Carlos in the parts department and Cameron in Service are always very professional and courteous. More

by haddad03
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Maurice Diab
5.0
This rating includes all reviews, with more weight given to recent reviews.
Cameron Foster
5.0
This rating includes all reviews, with more weight given to recent reviews.
Carlos Lopez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 07, 2025 -

Gosch Ford Temecula responded

Thanks for sharing your thoughts about your experience. Carlos, Cameron, and our team appreciate your business and hope to see you again soon! Jason Noble General Manager

January 06, 2025

Gosch Ford of Temecula has taken so many things into consideration and that overall consideration makes them a BEST DEALER! Their staff, from folks in the Drive, to drivers (like Stephen Parrot in parti More

by Alice
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rachelle Long
5.0
This rating includes all reviews, with more weight given to recent reviews.
Samantha Masuguchi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joseph Britton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Stewart Economos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Daniel Mantel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Stephen Parrot, a driver who has picked up my Bronco Sport and delivered it to Dealership
Jan 06, 2025 -

Gosch Ford Temecula responded

Alice, Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with Stephen, Joseph, and our team, and we look forward to working with you again. Jason Noble General Manager

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