Grand Prairie Ford
Grand Prairie, TX
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 9:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
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A good place to buy a vehicle you're not rushed you're not pushed friendly faces and very helpful would recommend it to friends and family not pushed friendly faces and very helpful would recommend it to friends and family More
Jackie greeted me as soon as I walked into Grand Prairie Ford and really listened to our situation and was able to get us into a new Ford Escape, by the end of the day. Ford and really listened to our situation and was able to get us into a new Ford Escape, by the end of the day. More
Amazing customer experience! Friendly and personable staff, the finance dept moves quickly. 5 Stars all around! Friendly and personable staff, the finance dept moves quickly. 5 Stars all around! More
Worst customer service I had had from a dealership in 50 years. Mader appt to have just and oil & filter chance, nothing else for 10.30am Sat morning. We I arrived I was the only vehicle in the bay and I w years. Mader appt to have just and oil & filter chance, nothing else for 10.30am Sat morning. We I arrived I was the only vehicle in the bay and I waited 10 minutes before someone came out to my truck. I live an hour away so I had to wait for my truck. After 3 hours I asked the service advisor where was my truck and he said it was almost ready. I ask him why it is taking so long for just and oil change and I had an appt. He said I had to wait in line. I asked him what is the purpose of having an appointment. I told him the sign in the office says appts are given priority. He did not know of any sign. It also says that on their receipt. After 3 and 1/2 hours my truck was finished and was not even washed. It took that long just for and oil change, That is unacceptable and I was never informed of the status while I was waiting. I will never go back to this dealership. They could have at least offered a free oil change for my trouble. More
Jackie Mercer is amazing. He worked hard and got me what I wanted at a price I was happy with. I never felt pressured and always felt respected. I will be back!! He worked hard and got me what I wanted at a price I was happy with. I never felt pressured and always felt respected. I will be back!! More
Good service Great response Quick transaction Found what we wanted Easy process Met us half way what we wanted Easy process Met us half way More
Salesman and financing were VERY kind, made everything right. Will come back with any vehicle needs, ask for Jackie. right. Will come back with any vehicle needs, ask for Jackie. More
Made a deal with the dealership in writing and while on my way to pick up the new truck was told they aren't going to honor the deal they made. Waiting to show their other customers what they are dealing w my way to pick up the new truck was told they aren't going to honor the deal they made. Waiting to show their other customers what they are dealing with! And Waiting for someone with authority to return a call. More
Extremely easy to work with! Got the deal done while I worked! Can't wait to work with the team again! Got the deal done while I worked! Can't wait to work with the team again! More
Once again, Jackie Mercer did not disappoint! He found the vehicle we were looking for and made the process easy and painless. Thanks Jackie! Thanks GP Ford! He found the vehicle we were looking for and made the process easy and painless. Thanks Jackie! Thanks GP Ford! More