Granite Subaru - Service Center

Jennifer Bisson was great with communication. She took the time to explain everything that my vehicle needed. I was very impressed with her knowledge. She took the time to explain everything that my vehicle needed. I was very impressed with her knowledge. More

Been to many dealerships and as always the experience with granite subaru has been great whether for maintenance purposes or the buying process itself. Ended up buying a another vehicle from here because with granite subaru has been great whether for maintenance purposes or the buying process itself. Ended up buying a another vehicle from here because of the great after buying experience we have since 2017. Please keep up the good work More

People are very courteous and polite. Waiting area is very clean and well lit. Plenty of room to sit inside and outside. Waiting area is very clean and well lit. Plenty of room to sit inside and outside. More

Great customer service and the staff there are very friendly. They help you during your repair and make it easy to understand friendly. They help you during your repair and make it easy to understand More

The worst customer experience I’ve ever had in my entire life. Do not use this dealership! life. Do not use this dealership! More

Great service knowledgeable parts department would recommend great experience with service as well. Good communication recommend great experience with service as well. Good communication More

The service was professional and pleasant throughout the entire process. I would recommend it to others entire process. I would recommend it to others More

Their service team, led by Jennifer, followed by Walter, Allen and the technicians back at the shop are a well customer-trained group looking for the best alternative, the most expedite and the finest effe Allen and the technicians back at the shop are a well customer-trained group looking for the best alternative, the most expedite and the finest effective solution. Jennifer is granite subaru most prominent added-value ambassador, she is a keeper by far!! Your institution is hugely saved trough her. More

Would highly recommend. The service department is excellent and my service advisor Jason Scharn was very astute with the handling of my entire appointment from start to fin The service department is excellent and my service advisor Jason Scharn was very astute with the handling of my entire appointment from start to finish. More

I have serious concerns about this dealership as it relates to customer service. This is my first time having a Subaru and am very disappointed. I thought you were known for customer we service and e relates to customer service. This is my first time having a Subaru and am very disappointed. I thought you were known for customer we service and exceptional performance vehicles. My last few visits were beyond disappointing. My husband does not want me to go back. Then my mom called to let me know that the car I traded in almost a year ago was left stranded somewhere in Springfield MA. The towing company finally called get after receiving g no response from an $1,800 bill in tow fees because the car has been at their shop since July. Now my car window is getting stuck. I haven’t had this car for a year and already I’ve had to buy tires twice. I was really happy with my Subaru. I love the safety features but I honestly thought that the service would be better. I’ve also never had to repair a brand new car in less than a year. Not sure I would recommend Subaru to anyone right now More