Greenway Kia East

I bought this car brand new 2 months ago They changed my car oil and I told service guy hey my car shaking he said ok after 2 hr laters he told me your car no shaking I said again my car shaking and he told car oil and I told service guy hey my car shaking he said ok after 2 hr laters he told me your car no shaking I said again my car shaking and he told me we did tire rotation I said ok and I check service report paper they didn't! I told guy again where tire rotation who did ? He said ok sorry and they took my car again and I waited almost 2 hr again he told me they did tire rotation but I'm not believe because my car still shaking! Brand new car this is unbelievable!! More

I purchased this car on 1/5/25 but have held off writing a review until many issues were resolved. I worked with sales rep Mike Serverino and finance mgr. Ayoub Lazaar and later Abdel Trabelsi. I had inten a review until many issues were resolved. I worked with sales rep Mike Serverino and finance mgr. Ayoub Lazaar and later Abdel Trabelsi. I had intended to pay cash for a used 2022. BMW X5Drive 40i. The sticker price was $42,782 online but the contract was written for $43,600 because I was a new customer. I was also informed that if I intended to pay cash and not finance there would be an additional surcharge of $1,000. (I should have walked out then but I live in Ocala and wanted to get the sale handled.) I was persuaded to finance thru Capital 1 and told I would save money by going this route and paying it off immediately. The contract price the sales rep presented me was filled with many additional dealer warranty add ons; AVC Appearance protection $1,829, Three for One. $2232, AWS Maintenance $1500 and AWS Gap coverage $1200. I told the sales rep and the sales manager I was not interested in any of these products but if they wanted to provide me with information I would take it under consideration at a later date. My contract was signed with electronic signatures in a cut and paste method. I assumed I would see a final paper copy before I left the finance office. It was getting close to 5pm and I was finally presented my contract on a UBS flash drive. No paper contract to review. The following morning I opened to document to discover that all of these warranties had been added to my contract and were being financed by Capital 1. The contract with the add ons taxes and fees totaled $54,900. I immediately called the sales rep and had conversation with the finance department. I paid off the loan 9 days later but it took many phone calls, certified letters and forms to complete and I finally got all but the $1,800 back for the upholstery appearance protection in mid February. I can honestly say this has been the worst car purchase experience I have made in my life. It took all the joy out of having a new car and I still can not fathom the dishonesty I encountered from this dealership. I simply write this a a warning to future customers to review your contract on paper before you walk out the door. More

Greenway Kia East continues to provide me with great customer service. My first encounter with SA Janphiel (JP) was very pleasant. He was through…… providing me with preventive maintenance infor neede customer service. My first encounter with SA Janphiel (JP) was very pleasant. He was through…… providing me with preventive maintenance infor needed for my vehicle because of my current vehicle mileage. Also accommodating to my concerns regarding my vehicle. Very much appreciated. More

Very good to many words to tot to many words to many to many too many too More

Fin, is absolutely the best. Always going the extra step for the client. Always smiling. Always going the extra step for the client. Always smiling. More

My service advisor and the team was amazing. Especially Gina! Will definitely recommend to family and friends to come here for the future. Especially Gina! Will definitely recommend to family and friends to come here for the future. More

We were helped by Michelangelo and honestly haven’t ever had such a good experience with a car salesman. He wasn’t pushy or overly trying to sell us anything. He listened to what we wanted and worked with u had such a good experience with a car salesman. He wasn’t pushy or overly trying to sell us anything. He listened to what we wanted and worked with us to get it. It was a great and smooth experience. More

Service was quick. Shelby was great as usual. She explained everything and was professional. Done Shelby was great as usual. She explained everything and was professional. Done More