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Greenway Kia West

Orlando, FL

Overview
Employees
Reviews
Vehicles
4.2
3,483 Reviews
Welcome to Greenway Kia West – Where Value Meets Trust. At Greenway Kia West, we’re proud to serve the Orlando community and beyond with an unmatched car-buying experience. Whether you're looking for a brand-new Kia or a high-quality pre-owned vehicle, our goal is to make the process easy, transparent, and tailored to your needs. As part of the trusted Greenway Automotive Group, we bring you the strength of a national network with the personalized attention of a hometown dealership. Our team is passionate about helping you find the perfect car at the right price—and keeping it running like new with expert service and genuine Kia parts. We’re more than just a car dealership—we’re your partners in every step of your automotive journey. From financing solutions designed to fit your budget to a commitment to exceptional customer care, we’re here to exceed your expectations. Stop by today and experience the Greenway difference. Greenway Kia West—Driven to Serve You.
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3407 West Colonial Dr

Orlando, FL

32808

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Showing 3,483 reviews

July 24, 2024

I was here changing the engine oil ok my car and I waited 2 hours and half More

by Humberto Rodrigues
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
The office employees
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Jul 30, 2024 -

Greenway Kia West responded

Humberto, we're sorry your oil change took longer than expected. We strive for efficiency and want our customers to feel confident in the service we provide, and your feedback is important to us. Please reach out directly if you'd like to share anything else or if I can further assist you at this time. Thank you, Mark Foster - Service Manager - markfoster@greenwayauto.com

July 24, 2024

My appointment was very fast, satisfactory service and very friendly staff, my car is up to date, good service and location. More

by yoma3166
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alberto Ahumada
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Jul 24, 2024 -

Greenway Kia West responded

Thank you for sharing your experience! We're glad to hear that our team at Greenway Kia West provided fast and satisfactory service. We appreciate your support!

July 24, 2024

Unreasonably long wait for an appointment made day of. I will not be returning. Should have spread appoints out. Or if staffing were a challenge not allow further bookings More

by bellaaahguy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Liz
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Jul 30, 2024 -

Greenway Kia West responded

We apologize for the long wait you experienced. We strive to manage our appointments efficiently and it's clear we fell short this time. Your feedback is valuable, and we'll work on improving our scheduling process. If you'd like to discuss further, please reach out to us directly at your convenience. Thank you, Mark Foster - Service Manager - markfoster@greenwayauto.com

July 24, 2024

The shop was very professional and helpful with service and future service as well as welcoming. More

by Demontaesimms06
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Juan Castro Rodriguez
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Jul 25, 2024 -

Greenway Kia West responded

Thank you for choosing Greenway Kia West, we appreciate your positive feedback!

July 24, 2024

Tony in the Service Department was SUPERIOR and kept me advised on the status of my vehicle throughout the Service. When the Service Tech was having an issue with putting my tire back on after the repair, More

by colbert
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tony, Service Team
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Jul 25, 2024 -

Greenway Kia West responded

Colbert, we're delighted to hear that Tony provided you with exceptional service at Greenway Kia West. Thanks for sharing your positive experience!

July 24, 2024

Very good customer service - very professional and very courteous- unfortunately it took longer than I thought but the wait was worth it More

by Beaforski
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service
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Jul 25, 2024 -

Greenway Kia West responded

Bea, thanks for your patience and kind words! We're glad to hear you had a positive experience with our team at Greenway Kia West. Safe travels!

July 24, 2024

Excellent service and I appreciated being able to get in and out quickly friendly staff More

by shellybou67
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Diego Barroso
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ray Paz
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Jul 25, 2024 -

Greenway Kia West responded

Shelly, we're delighted to hear your service at Greenway Kia West went smoothly. See you next time!

July 23, 2024

This dealership supports a lack of transparency with its customers in sales and service. Information is available after the fact. More

by m_szilagyi
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
5 stars for Elizabeth Frye in service dept
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Jul 30, 2024 -

Greenway Kia West responded

We apologize for any lack of transparency you experienced. We strive to provide clear and upfront information at all times. If you'd like to discuss this further or have any other concerns, please reach out. Thank you, Alberto Ahumada - General Manager - albertoahumada@greenwayauto.com

July 20, 2024

Probably my worst experience in a dealership. Three times trying to fix an odd and annoying suspension noise on my 2023 Kia forte. First time, not able to duplicate my concerns, guys if you park More

by jabcapone
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Julio
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Jul 22, 2024 -

Greenway Kia West responded

I'm sorry to hear about the ongoing issues you've experienced. This certainly doesn't reflect our standards for service, and I apologize for any inconvenience caused. We would like to make things right and ensure all outstanding concerns are addressed - please reach out when you can. Thank you, Mark Foster - Service Manager - markfoster@greenwayauto.com

July 20, 2024

Our salesman Kerem was wonderful. The finance guy I would give a minus 12 if that was an option. Not friendly, not welcoming, not nice, I would say rude. That turned us off right ther More

by kurquhart1210
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Christian Perez
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kerem
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Jul 22, 2024 -

Greenway Kia West responded

While we're glad to hear that Kerem provided excellent service, it's quite disappointing to learn about your experience with our finance department. We strive for a welcoming and professional environment throughout the entire sales process, and we apologize if this wasn't reflected. If you're open to giving us another chance, we'd like to learn from our mistakes. Please consider reaching out directly to talk this through. Thank you, Alberto Ahumada - General Manager - albertoahumada@greenwayauto.com

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