Greenway Kia West

FTMARTIN responded

The waiting lounge needs to be updated with more open space.

Greenway Kia West responded

Cecelia, thank you for being a Verified Customer and for sharing your experience with us! I’m glad to hear you liked our shuttle service and that having someone pick you up and bring you back made things easier for you—that convenience is a big part of what we aim to provide here at Greenway Kia West in Orlando. It’s great to know you felt the service was nice as well. We appreciate you choosing us for your vehicle’s service needs, and we look forward to helping you again in the future. Sincerely, Mark Foster Service Manager markfoster@greenwayauto.com

Greenway Kia West responded

Thank you for sharing this feedback. I’m glad to hear our personnel were attentive and professional, but I’m very sorry your visit took almost five hours, especially when you had an appointment scheduled. That’s far longer than we want anyone to wait. I’d really appreciate the chance to review your visit, see what caused the delay, and look for ways to make things smoother for you next time. If you’re willing, please reach out to me directly with your name and appointment date so I can look into this personally. Sincerely, Mark Foster Service Manager markfoster@greenwayauto.com

Greenway Kia West responded

Jeremy, thank you so much for the 5-star review and for being a Verified Customer! I’m very glad to hear you were satisfied with your visit and that Keiara was professional and knowledgeable throughout your service experience. That’s exactly the level of care we want every guest to feel here at Greenway Kia West in Orlando. It’s also great to see Tony Nguyen recognized as part of the team that helped take care of you. We truly appreciate you choosing us and planning to service with us again. If you ever need anything—questions about your vehicle, maintenance, or future service—our team is always here to help. Sincerely, Mark Foster Service Manager markfoster@greenwayauto.com

Greenway Kia West responded

Thank you for the honest feedback and for being a Verified Customer – and for trusting our service team here at Greenway Kia West in Orlando. I’m sorry to hear you weren’t pleased about being advised to replace the brakes on a relatively new, low-mileage vehicle, especially with an estimate over $200. I understand how that can be frustrating and surprising. Our technicians base their recommendations on measured brake wear and safety guidelines, but we should always take the time to clearly explain why something is needed, what your options are, and how urgent it really is. I’d really appreciate the chance to review your visit, go over the inspection results with you, and make sure you feel fully informed and comfortable with any future recommendations. If you’re willing, please reach out to me directly so we can talk through it together. Sincerely, Mark Foster Service Manager markfoster@greenwayauto.com

Greenway Kia West responded

Vicente, thank you for the great feedback and for being a Verified Customer! I’m glad to hear Jesse was dependable, responsive, and got the job done — that’s exactly the level of care we strive for here at Greenway Kia West in Orlando. It’s great to know you had a good experience and received very good service. We appreciate you trusting us with your vehicle, and we’ll be sure to recognize Jesse for taking such great care of you. If you ever need anything in the future, our service team is always here to help. Sincerely, Mark Foster Service Manager markfoster@greenwayauto.com

Greenway Kia West responded

Alberto, thank you for the 4-star review and for being a Verified Customer! I’m glad to hear our service department was able to take care of the oil change on your Optima and help you find a payment option that didn’t require money out of pocket that same day. We always want to make things as easy and stress-free as possible for our guests here at Greenway Kia West in Orlando. We’ll be sure to recognize Malcolm Mahogany for being helpful during your visit. If you ever need anything—maintenance, repairs, or questions about your vehicle—our team is always here to help. Sincerely, Mark Foster Service Manager markfoster@greenwayauto.com

Greenway Kia West responded

Lu, thank you for being a Verified Customer and for sharing your experience with us! I’m very glad to hear you find it a friendly place and that our staff has been professional and helpful. It’s also great to know our technicians showed strong knowledge of their work—that’s exactly what we strive for every day here at Greenway Kia West in Orlando. We’ll be sure to recognize Brett Sopocy and the team for taking such good care of you. We truly appreciate you choosing us for your vehicle’s service needs, and we look forward to helping you again in the future. Sincerely, Mark Foster Service Manager markfoster@greenwayauto.com

Greenway Kia West responded

Robert, thank you for being a Verified Customer and for sharing your experience! I’m very glad to hear you received great service and that our team kept you well informed throughout the process. It’s fantastic to know that Keiara was amazing, clear, and knowledgeable about every aspect of your service—that’s exactly the level of care we strive for here at Greenway Kia West in Orlando. We truly appreciate you choosing us for your vehicle’s service needs, and we look forward to taking care of you again on your next visit. Sincerely, Mark Foster Service Manager markfoster@greenwayauto.com

Greenway Kia West responded

Smilley, thank you for being a Verified Customer and for sharing your experience with us! I’m very glad to hear you had a great experience and that our staff was friendly, helpful, and knowledgeable throughout your visit. That’s exactly what we aim for every day here at Greenway Kia West in Orlando. We’ll be sure to recognize Jesse Martins for taking such great care of you. We truly appreciate you choosing us for your service needs, and we look forward to helping you again in the future. Sincerely, Mark Foster Service Manager markfoster@greenwayauto.com