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Greenway Kia West - Service Center

Orlando, FL

4.2
2,012 Reviews

2,012 Reviews of Greenway Kia West - Service Center

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August 24, 2025

Servicio,exelente,professionalismo,atencion Eficiencia,asesoria,cumplimiento, Atencion,especializada,consejeria de possible fallas Revision del carro y su asesoria en los coatos ,tiempos de eje More

by wgac16
Recommend Dealer
Yes
Employees Worked With
Brian Jones
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brian Jones
Aug 25, 2025 -

Greenway Kia West responded

Gracias por su confianza y por destacar nuestro equipo de servicio Kia. Nos alegra saber que recibió una atención profesional, con asesoría clara sobre su vehículo, costos y tiempos de trabajo. Apreciamos que nos haya elegido en Greenway Kia West en Orlando y siempre estaremos aquí para apoyarle con sus necesidades de servicio. — Mark Foster, Service Manager 📧 markfoster@greenwayauto.com

August 24, 2025

I really appreciated the updated system where I get pictures and audio of what’s been done to my car. Very helpful! More

by yeraidintavarez
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Jones
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 25, 2025 -

Greenway Kia West responded

Yeraidin, thank you for sharing your experience with our new Kia service inspection system. We’re glad the pictures and audio updates helped you feel informed and confident about your vehicle’s care. We appreciate you choosing Greenway Kia West in Orlando. — Mark Foster, Service Manager 📧 markfoster@greenwayauto.com

August 24, 2025

Servicio,exelente,professionalismo,atencion Eficiencia,asesoria,cumplimiento, Atencion,especializada,consejeria de possible fallas Revision del carro y su asesoria en los coatos ,tiempos de eje More

by wgac16
Recommend Dealer
Yes
Employees Worked With
Brian Jones
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brian Jones
Aug 25, 2025 -

Greenway Kia West responded

Gracias por compartir su experiencia con nuestro equipo de servicio Kia. Nos alegra saber que recibió atención profesional, asesoría clara y un proceso eficiente para la revisión de su vehículo. Apreciamos que nos haya elegido en Greenway Kia West en Orlando y estaremos listos para apoyarle en cada visita. — Mark Foster, Service Manager 📧 markfoster@greenwayauto.com

August 24, 2025

Sales are scammers. Took almost four hours for an oil change. Car was promised in two hours. Poor communication More

by kmarzuillo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Lana Gault
1.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 25, 2025 -

Greenway Kia West responded

kmarzuillo, I’m sorry for the long wait time and poor communication you experienced. That’s not the level of service we want to provide. Please email me directly at markfoster@greenwayauto.com so I can personally look into this and work to make it right. — Mark Foster, Service Manager

August 24, 2025

I have always been very well attended to, and that is why I always return to have my car serviced. More

by jaquemoura.usa
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Paula Chavez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brian Jones
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 25, 2025 -

Greenway Kia West responded

Jaque, thank you for your loyalty and trust in our Kia service team. We’re glad Paula Chavez and Brian Jones have consistently taken great care of you and your vehicle. We appreciate you choosing Greenway Kia West in Orlando and look forward to keeping your Kia running smoothly. — Mark Foster, Service Manager 📧 markfoster@greenwayauto.com

August 23, 2025

The customer service advisor. Keiara Gave me a very great service as I was given respect and also recommended to me services that was really needed for my vehicle. Also, she was ve More

by Omarius Walker
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Keiara Lluberes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 25, 2025 -

Greenway Kia West responded

Omarius, thank you for recognizing Keiara for her professionalism and care. We’re glad she provided clear recommendations and respectful service to keep your vehicle in great shape. We appreciate you choosing Greenway Kia West in Orlando for your Kia service needs. — Mark Foster, Service Manager 📧 markfoster@greenwayauto.com

August 22, 2025

I had an excellent experience, from the moment I arrive, the staff was welcoming professional and attentive. More

by luizveiga69
Recommend Dealer
Yes
Employees Worked With
Achraf Lazaar
5.0
This rating includes all reviews, with more weight given to recent reviews.
Keiara Lluberes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mark Foster
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 25, 2025 -

Greenway Kia West responded

Luiz, thank you for sharing your experience. We’re glad our Kia service team made you feel welcome and provided professional, attentive care throughout your visit. We appreciate you choosing Greenway Kia West in Orlando for your service needs. — Mark Foster, Service Manager 📧 markfoster@greenwayauto.com

August 21, 2025

Han mejorado notablemente los tiempos en cuanto al cambio de aceite, hacer la cita a través de la app facilita esos tiempos de atención felicitaciones al equipo More

by jao108
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lou Bester
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 25, 2025 -

Greenway Kia West responded

Jao, gracias por compartir su experiencia. Nos alegra saber que los tiempos de atención para el cambio de aceite Kia han mejorado y que la app le facilita aún más el proceso de cita. Apreciamos que confíe en Greenway Kia West en Orlando y felicitamos a nuestro equipo por hacerlo posible. — Mark Foster, Service Manager 📧 markfoster@greenwayauto.com

August 21, 2025

Brian was super helpful with our van's service process. He explained the process perfectly and it was ready ahead of time. More

by unamuno42
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Jones
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 25, 2025 -

Greenway Kia West responded

Unamuno, thank you for recognizing Brian for his clear communication and timely service. We’re glad your van was ready ahead of schedule and that our Kia service team made the process smooth. We appreciate you choosing Greenway Kia West in Orlando for your service needs. — Mark Foster, Service Manager 📧 markfoster@greenwayauto.com

August 21, 2025

Communication is not great. Didn’t complete the work I asked for. Didn’t recommend other needed work via email until after I left the dealership. Told me two hours to complete o More

by FLAME424
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Brett Sopocy
4.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 25, 2025 -

Greenway Kia West responded

FLAME424, thank you for sharing your feedback. I’m sorry to hear about the communication issues and the delays with your service visit. That’s not the experience we want for our customers, and I’d like the chance to make it right. Please reach out to me directly at markfoster@greenwayauto.com so we can discuss further. — Mark Foster, Service Manager

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