Greenway Kia West - Service Center

Jesse was great. however, the dealership sadly, I'd never recommend to anyone ever. Our alternator on our 2020 kia stopped charging on our 1,000 mile each way trip to however, the dealership sadly, I'd never recommend to anyone ever. Our alternator on our 2020 kia stopped charging on our 1,000 mile each way trip to florida. After making it to the dealer i said the alternstor ie not chsrging, it needs to be replaced, as i hooked up the snap-on scanner to dianose and verify . We own a shop in PA thats been in business 25 yeats this year. We were chsrged $250 diagnosing fee to tell us what I already diagnosed in 4 minutes orior to my arrival. We were then charged $1,985 for a $280 alternator and what should be 2hrs labor if going by book rate. Even with jesse being generous and giving me the veterans discount it was still $1,700! We needed a 5 day rental at another $550 because you do not provide a courtesy loaner! We were left with zero options as we had 5 children. And were 1k miles away. This is a 450 job at my shop or if using OE alternator. 750. The dealership prays on tourists and takes advantage of them to the extreme. Again, Jesse was great and I'd recommend HIM to anyone. Just not his place of employment. Price gouging amd tsking advantagebof customers in bad situations would be an understatment. More

Excellent & quick service was provided. & this was a Stress free experience . I would highly recommend & this was a Stress free experience . I would highly recommend More

Needed brake fluid no on talk to me about fluid in red not happy at all not happy at all More

The customer service at Greenway Kia West was great. The people were very friendly and very attentive. The people were very friendly and very attentive. More

I bought the car November last month I was driving the car stop with me in the middle of the road I had to put it on park start it again when I started driving it was shaking bad I didn't know what to do car stop with me in the middle of the road I had to put it on park start it again when I started driving it was shaking bad I didn't know what to do I went to Kia West explained to the dealer the guy told me to go to service department I was scared to drive the car I walked to the service department explained the situation to manager he went to the dealer to got the car to service department I was really appreciate it More

Misleading - due to this dealership not informing us in a past visit is the reason for my 2012 Sportage inoperable. A major recall service was not completed and voided the vehicle warranty. The car was left past visit is the reason for my 2012 Sportage inoperable. A major recall service was not completed and voided the vehicle warranty. The car was left in their position to diagnose and let us know of any services that needed to be completed. We were NOT informed. More

I'm new to Kia and was impressed with the professional by the staff. Was not impressed with restroom the staff. Was not impressed with restroom More

Excelente Servicio g r a c i a s y a l a persona que me atendió atendió More

Damon Tavarez did a really nice job! So did everyone else I came in contact with. Everyone was very helpful and nice. So did everyone else I came in contact with. Everyone was very helpful and nice. More

It took over an hour for an oil change. When I’ve gone to other dealerships, it takes 1/2 hour when I have an appointment When I’ve gone to other dealerships, it takes 1/2 hour when I have an appointment More