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Gurnee Volkswagen
Gurnee, IL
1,188 Reviews
Gurnee Volkswagen: Forging Gurnee, Grayslake, Kenosha, Round Lake Beach and Waukegan Community Connections
When you come to our Gurnee dealership, you will discover that we offer more than just inventory, service, and financing for Volkswagen models. Gurnee Volkswagen is committed to exceptional customer service and creating lifelong connections with drivers in the Gurnee area. We serve Grayslake, Kenosha, Round Lake Beach, Waukegan, and beyond by meeting your automotive needs and viewing each customer from Grayslake, Kenosha, Round Lake Beach and Waukegan as part of our extended community.
Gurnee Volkswagen, the Golden Rule of Customer Service
At Gurnee Volkswagen, we want you to feel like family when you visit us, and we treat each of our customers with the golden rule. Our sales team can help you get acquainted with our available new and used vehicles, and help you narrow down your choices to find your perfect car, crossover or SUV. Then, our finance team can help you find the perfect lease or loan to go with your Volkswagen Jetta, Atlas, Passat, Tiguan and Golf. After that, we make your entire ownership experience easier with expert service and parts. We really are your one-stop destination for the entire car-buying and ownership journey, and we do it all with a smile.
Take the Short Drive from Grayslake, Kenosha, Round Lake Beach or Waukegan to Gurnee Volkswagen
With our pressure-free environment, drivers from Grayslake, Kenosha, Round Lake Beach, Waukegan, and beyond are encouraged to take advantage of our services that benefit them best. We know car-ownership can be a large undertaking, so we are here to offer advice and help with all things Volkswagen. Explore what our Gurnee dealership has to offer and contact us with any questions that you have. We look forward to hearing from you!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 1,188 reviews
October 25, 2022
Didn’t too of fluids coolant light came on right after service. Appointment was for 7:30 but vehicle wasn’t ready until 2:00pm. Other than that it went well. service. Appointment was for 7:30 but vehicle wasn’t ready until 2:00pm. Other than that it went well. More
by Osbin
Verified CustomerEmployees Worked With
October 25, 2022
Excellent experience with the service team. They know what they are doing and I got my car back in 30 minutes. They know what they are doing and I got my car back in 30 minutes. More
by MOHAMMAD.A.ABURUB
Employees Worked With
October 24, 2022
Cameron was great and helped us find the perfect SUV. He’s very patient and kind. He’s very patient and kind. More
by cb1972
Employees Worked With
October 24, 2022
This was the second time I purchased a vehicle with them. They worked with me in my budget and provided quite a few options. They were transparent in letting me know if something would not work. Very good se They worked with me in my budget and provided quite a few options. They were transparent in letting me know if something would not work. Very good service! More
by SIXTUPLET
Employees Worked With
October 21, 2022
Absolutely the best customer service I have had in a long time. Thank you Chris! Power Wagon is the best! time. Thank you Chris! Power Wagon is the best! More
by ANCHORSHR
Employees Worked With
October 20, 2022
Had an 8 o'clock appointment in the morning did not get out until 1230 and all I was having done was 2 courtesy checks and they missed a bunch of stuff so I would not go back to this dealership again for s out until 1230 and all I was having done was 2 courtesy checks and they missed a bunch of stuff so I would not go back to this dealership again for service More
by rickkomas
Employees Worked With
October 20, 2022
Waited 1. 5 hours for an oil change that I had scheduled an appointment for. It was done wrong and my car smoked and leaked oil the whole way home. They wouldn’ 5 hours for an oil change that I had scheduled an appointment for. It was done wrong and my car smoked and leaked oil the whole way home. They wouldn’t tell me what kinds of problems that may have caused. Said they would reimburse the oil change and clean up the mess but two weeks later that hasn’t happened. I highly recommend you go anywhere else. More
by Cdatlas
Employees Worked With
October 20, 2022
Bad service poor attention bad administration management really bad very slow service not good at all really bad very slow service not good at all More
by MAC.73NB
Employees Worked With
October 19, 2022
They lost one of my keys, they promise to send next day never received no key.I call every day they want answer my calls. Not a place to buy a car, very very unhappy with the deal. never received no key.I call every day they want answer my calls. Not a place to buy a car, very very unhappy with the deal. More
by CDOGG8643
October 19, 2022
The attention after the purchase is horrible. I need to speak with the manager thanks I need to speak with the manager thanks More
by DENISEMICHAEL2017
