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Gurnee Volkswagen
Gurnee, IL
1,188 Reviews
Gurnee Volkswagen: Forging Gurnee, Grayslake, Kenosha, Round Lake Beach and Waukegan Community Connections
When you come to our Gurnee dealership, you will discover that we offer more than just inventory, service, and financing for Volkswagen models. Gurnee Volkswagen is committed to exceptional customer service and creating lifelong connections with drivers in the Gurnee area. We serve Grayslake, Kenosha, Round Lake Beach, Waukegan, and beyond by meeting your automotive needs and viewing each customer from Grayslake, Kenosha, Round Lake Beach and Waukegan as part of our extended community.
Gurnee Volkswagen, the Golden Rule of Customer Service
At Gurnee Volkswagen, we want you to feel like family when you visit us, and we treat each of our customers with the golden rule. Our sales team can help you get acquainted with our available new and used vehicles, and help you narrow down your choices to find your perfect car, crossover or SUV. Then, our finance team can help you find the perfect lease or loan to go with your Volkswagen Jetta, Atlas, Passat, Tiguan and Golf. After that, we make your entire ownership experience easier with expert service and parts. We really are your one-stop destination for the entire car-buying and ownership journey, and we do it all with a smile.
Take the Short Drive from Grayslake, Kenosha, Round Lake Beach or Waukegan to Gurnee Volkswagen
With our pressure-free environment, drivers from Grayslake, Kenosha, Round Lake Beach, Waukegan, and beyond are encouraged to take advantage of our services that benefit them best. We know car-ownership can be a large undertaking, so we are here to offer advice and help with all things Volkswagen. Explore what our Gurnee dealership has to offer and contact us with any questions that you have. We look forward to hearing from you!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 1,188 reviews
August 17, 2022
Finance guy had wrong price on car. Tried to charge me more for it. He messed up all the numbers. He DOUBLED the tax. Tried to add an extra fee. Screwed all the paper work, had the wron Tried to charge me more for it. He messed up all the numbers. He DOUBLED the tax. Tried to add an extra fee. Screwed all the paper work, had the wrong name of the car, my address wrong. Look over all the paperwork and make sure all the numbers are correct when buying a car from this place. I would recommend finding another dealer! More
by JJWARD01
Verified CustomerEmployees Worked With
August 16, 2022
Fantastic service advisor and staff and were very personable Highly recommend to family and friends. personable Highly recommend to family and friends. More
by yowell
Employees Worked With
August 16, 2022
Great customer service. Had a recall on a part and they switched it for me no problem. Had a recall on a part and they switched it for me no problem. More
by 97DANTE.TARRA
Employees Worked With
August 13, 2022
Ron Monaco worked with me for 9 months trying to find the right vehicle. He never pressured me to purchase something that I didn’t need and always responded to text and emails quickly. He understood what I w right vehicle. He never pressured me to purchase something that I didn’t need and always responded to text and emails quickly. He understood what I was looking for and contacted me whenever a car came in that he thought I would like. Working with him was a 10/10. More
by NBERN1
August 13, 2022
Very fast and professional work. will done job .Friendly people only waiting room to small will done job .Friendly people only waiting room to small More
by mklip
Employees Worked With
August 12, 2022
Great staff, helpfull, knowledgeable, inspiring, approachable, trying to do everything in their power to take care of the costumer approachable, trying to do everything in their power to take care of the costumer More
by MITKOGROZD
Employees Worked With
August 12, 2022
Showed me the wrong vehicle. Service department not super professional. Sales manager fired a day after I purchased my vehicle. Price quoted was not full price after they told me Service department not super professional. Sales manager fired a day after I purchased my vehicle. Price quoted was not full price after they told me about all the great things they had already added to the car. Upfront pricing and sales people that understand which vehicle they are selling you would be welcome. I think I will buy from CarMax next time. More
by SPAETH.TRAVEL
August 11, 2022
Customer service was ok, but the service provided is not worth of the money. Most of the services are more expensive than other Volkswagen dealers and didn’t complete the what they supposed to do. worth of the money. Most of the services are more expensive than other Volkswagen dealers and didn’t complete the what they supposed to do. More
by Wisconsin
Employees Worked With
August 11, 2022
Very professional service! Fast and affordable! Staff are always friendly! I am lucky to live next door :-) Fast and affordable! Staff are always friendly! I am lucky to live next door :-) More
by LOVLININC
August 11, 2022
I have been coming to this dealer for years now. The last couple of times they haven’t been much help. I went in for service and they didn’t work on what I came in for. I have also been waiting for The last couple of times they haven’t been much help. I went in for service and they didn’t work on what I came in for. I have also been waiting for a part to arrive since January, I have asked for a rental, since driving around without a clock spring is dangerous. They won’t give me a rental. I will not be returning to this dealer again. More
by brenrivera03
Employees Worked With
