Gurnee Volkswagen

Got oil change and now I have a engine light on because they put too much oil in my car and I have to drive all the way back to see if they can fix it before my car gets more destroyed they put too much oil in my car and I have to drive all the way back to see if they can fix it before my car gets more destroyed More

The service was excellent every question was answered with full explanation ever labor that was perform was explain in detail the service people greeted me with a smile and good conversation on what was with full explanation ever labor that was perform was explain in detail the service people greeted me with a smile and good conversation on what was going on with my car. The service done on my car was perform with in great timing did not have to wait an extra day for the car. My appointment was at 8:30 They want to know if I need a ride to get home because of the servicing of my car but I already had a ride. I was called about a 4:45pm to come pick up my car that's what I call excellent service, the price was good for the work that they did on my car, I am a very satisfied customer and I will be bringing my car to be service with Gurnee Volkswagen. For any and all repairing service's. Thank you once again for your service. More

Friendly people, but it took 3 hours for an oil change after booking an appointment 3 days prior. Also, I wouldn't have chosen to get oil changes at dealership, but it was forced in the cost of the car. after booking an appointment 3 days prior. Also, I wouldn't have chosen to get oil changes at dealership, but it was forced in the cost of the car...I said I didn't want them, or the LoJack, but it wasn't an option to remove them from cost of vehicle. I won't buy from them again. More

Took vehicle in for repair that was part of a extended warranty service bulletin. Communication was good at first and the repair was done. However upon picking the vehicle up it had the check engine light warranty service bulletin. Communication was good at first and the repair was done. However upon picking the vehicle up it had the check engine light come on while on the way home. I notified the shop right away and was told that I would need to pay for a bunch of unrelated service work like (cabin air filter and transmission flush etc..) all before diagnosing if the check engine Light was even due to the work already performed??. Again initial communication was great but not so much after the warranty repair (which clearly the technician did not verify the work as the check engine would of come back on). More

very good place to bring yourcaringood serve good people have a good day eneryoneenjoytheplaceto go have a good day eneryoneenjoytheplaceto go More

Owen was great quick and fast. Owen was honest and answered all my questions and had great time. Finance guy was great too. Owen was honest and answered all my questions and had great time. Finance guy was great too. More

Did not get done, what was supposed to be done, called today twice and no one’s called me back. Never fixed my tire and didn’trotate them, same tie losing air and I drove on it and it’s ruined, not satis today twice and no one’s called me back. Never fixed my tire and didn’trotate them, same tie losing air and I drove on it and it’s ruined, not satisfied!!!!! More

Provides good service. Customer service is great. Pleasant atmosphere. Staffs are nice. This is my always place to go for car services. Customer service is great. Pleasant atmosphere. Staffs are nice. This is my always place to go for car services. More

Not having a loaner for the first day of service was inconvenient. However, Juan was great to work with. inconvenient. However, Juan was great to work with. More

Tim was great. Repairs done quickly. Driver who gave me a ride was nice too. Repairs done quickly. Driver who gave me a ride was nice too. More