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Gurnee Volkswagen
Gurnee, IL
1,188 Reviews
Gurnee Volkswagen: Forging Gurnee, Grayslake, Kenosha, Round Lake Beach and Waukegan Community Connections
When you come to our Gurnee dealership, you will discover that we offer more than just inventory, service, and financing for Volkswagen models. Gurnee Volkswagen is committed to exceptional customer service and creating lifelong connections with drivers in the Gurnee area. We serve Grayslake, Kenosha, Round Lake Beach, Waukegan, and beyond by meeting your automotive needs and viewing each customer from Grayslake, Kenosha, Round Lake Beach and Waukegan as part of our extended community.
Gurnee Volkswagen, the Golden Rule of Customer Service
At Gurnee Volkswagen, we want you to feel like family when you visit us, and we treat each of our customers with the golden rule. Our sales team can help you get acquainted with our available new and used vehicles, and help you narrow down your choices to find your perfect car, crossover or SUV. Then, our finance team can help you find the perfect lease or loan to go with your Volkswagen Jetta, Atlas, Passat, Tiguan and Golf. After that, we make your entire ownership experience easier with expert service and parts. We really are your one-stop destination for the entire car-buying and ownership journey, and we do it all with a smile.
Take the Short Drive from Grayslake, Kenosha, Round Lake Beach or Waukegan to Gurnee Volkswagen
With our pressure-free environment, drivers from Grayslake, Kenosha, Round Lake Beach, Waukegan, and beyond are encouraged to take advantage of our services that benefit them best. We know car-ownership can be a large undertaking, so we are here to offer advice and help with all things Volkswagen. Explore what our Gurnee dealership has to offer and contact us with any questions that you have. We look forward to hearing from you!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 1,188 reviews
July 27, 2022
Jackie was really great to work with. Very helpful and professional. Fantastic job on car wash Very helpful and professional. Fantastic job on car wash More
by KMILUSKI
Verified CustomerEmployees Worked With
July 27, 2022
I was treated more than fairly in my shopping for a pre-owned vehicle, got a very good price, received good service from them. What more could you ask for? pre-owned vehicle, got a very good price, received good service from them. What more could you ask for? More
by KIRK.MORLEDGE
Employees Worked With
July 23, 2022
Service is ok but the time or the promise they will finish my atlas it’s horrible I have appointment at 10:00am I was there on time and it’s 11:15am still sitting in the the place where I left and if I finish my atlas it’s horrible I have appointment at 10:00am I was there on time and it’s 11:15am still sitting in the the place where I left and if I didn’t ask why still there they won’t put on service right away More
by Alyssa
Employees Worked With
July 21, 2022
The service was excellent every question was answered with full explanation ever labor that was perform was explain in detail the service people greeted me with a smile and good conversation on what was with full explanation ever labor that was perform was explain in detail the service people greeted me with a smile and good conversation on what was going on with my car. The service done on my car was perform with in great timing did not have to wait an extra day for the car. My appointment was at 8:30 They want to know if I need a ride to get home because of the servicing of my car but I already had a ride. I was called about a 4:45pm to come pick up my car that's what I call excellent service, the price was good for the work that they did on my car, I am a very satisfied customer and I will be bringing my car to be service with Gurnee Volkswagen. For any and all repairing service's. Thank you once again for your service. More
by TURNERMARILYN71
Employees Worked With
July 21, 2022
Friendly people, but it took 3 hours for an oil change after booking an appointment 3 days prior. Also, I wouldn't have chosen to get oil changes at dealership, but it was forced in the cost of the car. after booking an appointment 3 days prior. Also, I wouldn't have chosen to get oil changes at dealership, but it was forced in the cost of the car...I said I didn't want them, or the LoJack, but it wasn't an option to remove them from cost of vehicle. I won't buy from them again. More
by michaelgrimm73
Employees Worked With
July 21, 2022
Got oil change and now I have a engine light on because they put too much oil in my car and I have to drive all the way back to see if they can fix it before my car gets more destroyed they put too much oil in my car and I have to drive all the way back to see if they can fix it before my car gets more destroyed More
by JACK
Employees Worked With
July 18, 2022
Took vehicle in for repair that was part of a extended warranty service bulletin. Communication was good at first and the repair was done. However upon picking the vehicle up it had the check engine light warranty service bulletin. Communication was good at first and the repair was done. However upon picking the vehicle up it had the check engine light come on while on the way home. I notified the shop right away and was told that I would need to pay for a bunch of unrelated service work like (cabin air filter and transmission flush etc..) all before diagnosing if the check engine Light was even due to the work already performed??. Again initial communication was great but not so much after the warranty repair (which clearly the technician did not verify the work as the check engine would of come back on). More
by XONETHREETWOX
July 16, 2022
very good place to bring yourcaringood serve good people have a good day eneryoneenjoytheplaceto go have a good day eneryoneenjoytheplaceto go More
by ERISAY17
Employees Worked With
July 14, 2022
Did not get done, what was supposed to be done, called today twice and no one’s called me back. Never fixed my tire and didn’trotate them, same tie losing air and I drove on it and it’s ruined, not satis today twice and no one’s called me back. Never fixed my tire and didn’trotate them, same tie losing air and I drove on it and it’s ruined, not satisfied!!!!! More
by JSHEA29456
Employees Worked With
Tim
