Hagerstown Honda - Service Center

We purchased Honda Care when we bought our two CRV-s new in 2018.They refused to honor it after having done it in the past. Contacted other dealerships as well as Honda Care and was told this dealership is in 2018.They refused to honor it after having done it in the past. Contacted other dealerships as well as Honda Care and was told this dealership is notorious for this. Honda Care is a national program. More

Best dealership ever! We have been buying and servicing our Honda's at Hagerstown Honda since 1994, and have never had a bad experience with either sales or service. Great We have been buying and servicing our Honda's at Hagerstown Honda since 1994, and have never had a bad experience with either sales or service. Great people, great deals and "no hassle" service. A "standing O" to our Sales Associate, Kyle Wilson and to Service Manager, Bob Barnes, for their outstanding attention. Without saying, our next vehicle will be a Honda from Hagerstown Honda! More

Service This dealership especially service department has always been customer friendly and willing to go the extra mile, I have been a customer for over twen This dealership especially service department has always been customer friendly and willing to go the extra mile, I have been a customer for over twenty five years as a result. More

ordering part for my Ridgeline Thank you Ryan. Joe, Bobby and Jeff for the help getting my Tonneau cover and Floor mats for my Ridgeline, they look really nice and great service. Thank you Ryan. Joe, Bobby and Jeff for the help getting my Tonneau cover and Floor mats for my Ridgeline, they look really nice and great service. More

Wonderful experience with Honda service Department Paint on my doors needed redone, They honered an old warranty and did a great job getting my car to & from the place painting it. I was very greatful Paint on my doors needed redone, They honered an old warranty and did a great job getting my car to & from the place painting it. I was very greatful for Brandon to keep in contact with me and actually speed the process up to get my car back in time for me to go out of town. Thank you Hagerstown Honda!! More

Excellent service I would like to thank Rodney for his continued help with all our Honda needs. He is friendly, efficient, and customer service driven. Would go to hi I would like to thank Rodney for his continued help with all our Honda needs. He is friendly, efficient, and customer service driven. Would go to him again. More

Grossly overcharges for parts Recently had my 2005 Honda Element serviced at this dealership. I have taken this vehicle in for service to this dealership since the vehicle was new Recently had my 2005 Honda Element serviced at this dealership. I have taken this vehicle in for service to this dealership since the vehicle was new. Had an oil change and coolant replacement completed. I thought the price was high on the coolant replacement, but for lack of time, I let them do the job. For the current mileage of the vehicle, one of the things they said it needed was a spark plug change. I was quoted a price of $180 for the job. I priced out the spark plugs at the local auto parts, the same plug, same part number cost $9.99. Watched a YouTube video to be sure I wasn't in for any surprises and 30 minutes later, the job was complete. When I questioned the service adviser about the price, he said that each plug cost $25.00, and the labor rate was $110.00 an hour. Second, I replaced all the dash lights in the vehicle. I called the parts dept at this dealership and was quoted $10.00 a bulb. I bought the bulbs from another Honda dealership online and paid $2.33 each plus minimal shipping. Third, the dealership quoted me $561 for a front brake job to include pad and rotors. Knowing this was high, Now I don't have an exact one for one price comparison on this example, I priced out the best rotors and pads at my local auto parts, and I bought all the parts for $112.00, and completed the job in about 1 1/2 hours. I'll let you be the judge of this dealership, I expect to pay premium labor rates at the dealership, but what I won't tolerate is being grossly overcharged for parts. Consequently to say, they have forever lost my business. More

Extremely pleased!! Let me start with my salesman John. Super nice and very patient with my uncertainty of wanting to purchase a new car. Not pushy and very understanding Let me start with my salesman John. Super nice and very patient with my uncertainty of wanting to purchase a new car. Not pushy and very understanding of my hesitation. So Thank you John! I did, obviously, end up buying a new Accord Sport...Love It! Many Thanks to the rest of the Honda team for making it happen quickly. More

Car Buying Made Easy! Brent had the vehicle I wanted in stock, he helped negotiate a monthly payment I could afford and he explained all the bells an whistles on the car. I Brent had the vehicle I wanted in stock, he helped negotiate a monthly payment I could afford and he explained all the bells an whistles on the car. It wasn't a long drawn out affair; he had me on my way very quickly. Brent isn't one of these high pressure salesmen you often encounter. He is very easygoing and extremely knowledgeable. He made my car buying experiencing very pleasurable. If you are considering buying a car I would recommend visiting Brent and the entire team at Hagerstown Honda. More