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Handy Toyota

St. Albans, VT

4.7
4,211 Reviews
Welcome to Handy Toyota, Vermont's Oldest Toyota Dealer! ~Customer satisfaction before, during, and after the sale~ Handy Toyota has been serving the automotive needs of our customers from Franklin, Lamoille, and Chittenden counties since 1952. Though we're located in the heart of beautiful downtown St. Albans, Vermont, we attract much of our business from the greater Burlington/Williston area due to our reputation for small town integrity and big city deals. At Handy Toyota we will do anything within our means to earn your business. Our Sales and Service staff have many years of experience and the dedication to provide you with the best possible car buying/servicing experience.
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701 Highgate Road

St. Albans, VT

05478

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Showing 4,211 reviews

May 01, 2023

Always excellent service! Been customers since 1976. Won’t buy any other type of vehicle. More

by boulericemichael
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Victoria Barbagallo
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 02, 2023 -

Handy Toyota responded

Thank you for your review! We greatly appreciate it!

May 01, 2023

It was a long wait. ..almost 2 hours for tires to be changed over. I think they overbook sometimes. More

by mmcsweeney1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ethan Raymond
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 01, 2023

Professional, knowledgeable and attentive! I had a very good experience from the start to the finish. More

by 4lbryce
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adam Luneau
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jason Paquette
5.0
This rating includes all reviews, with more weight given to recent reviews.
Victoria Barbagallo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Eric McLaren
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ethan Raymond
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 02, 2023 -

Handy Toyota responded

Thank you for your kind review! We greatly appreciate you taking the time to leave us one!

May 01, 2023

Although I've had numerous time delays in the past with service, the customer service crew were always nice and tried to work with me to resolve any issues. More

by tiburrows
Recommend Dealer
Yes
Employees Worked With
Alan Brown
May 01, 2023 -

Handy Toyota responded

Thank you for the review! We are happy to hear that everything went well!

May 01, 2023

Great job fixing the few small things on our “new to us” car! Awesome dealership More

by dyoungvt
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Jacob Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 02, 2023 -

Handy Toyota responded

Thank you for the review! We greatly appreciate it!

May 01, 2023

Very friendly and knowledgeable staff. We did not feel rushed, and our questions and concerns were solved. Thanks! More

by shawn.tenney
Recommend Dealer
Yes
Employees Worked With
Ethan Raymond
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 02, 2023 -

Handy Toyota responded

Thank you for the review! We appreciate you taking the time to leave us one! We are happy to hear that you were helped out!

May 01, 2023

I came in with a simple repair with a truck I bought from Handy with a bumper to bumper warranty. I came in on 4/15 and still haven’t had a follow up scheduled to have my car fixed, not to mention the simple More

by robertbsmall
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Darren Callan
2.0
This rating includes all reviews, with more weight given to recent reviews.
May 18, 2023 -

Handy Toyota responded

Thank you for your feedback, Robert. Unfortunately, there is no such thing as a bumper to bumper warranty as there are some items on your vehicle that isn't covered by any warranty such as tires and other wear and tear items. We do apologize if the service did take longer than expected and it looks like you're waiting on a call back? If you would call our Customer Relations Manager at (802) 582-8183 he should be able to get you some answers. We appreciate your time.

May 01, 2023

Scheduled tire rotation and was told I needed new tires. Victoria gave me my options and I called back and scheduled the new installation. More

by dmchadwick06
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Victoria Barbagallo
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 02, 2023 -

Handy Toyota responded

Thank you for the review! We are happy to hear that Tory was so helpful!

May 01, 2023

Darren was very helpful in getting the car inspected and the plates put on. He was able to answer some questions about the new car that I was unsure about. More

by oliver10
Recommend Dealer
Yes
Employees Worked With
Darren Callan
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 02, 2023 -

Handy Toyota responded

Thank you for leaving us a review! We greatly appreciate you taking the time to do so!

May 01, 2023

Disappointing for the first time EVER as a customer of Handy Toyota. Lots of misses and need for four return trips to get things done right. More

by macmr
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Ethan Raymond
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Adrienne Bowman
May 18, 2023 -

Handy Toyota responded

We appreciate your business and your response. It is never our intention to expect a customer to return after a service appointment and we sincerely apologize for the inconvenience. Please give our Customer Relations Manager a call at (802) 528-8183 to discuss this further and hopefully come up with a resolution. We appreciate your time.

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