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Handy Toyota - Service Center

St. Albans, VT

4.5
1,411 Reviews

1,411 Reviews of Handy Toyota - Service Center

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August 04, 2023

Excellent dealership! Great customer satisfaction! Handy's Toyota is the best! Professional, courteous, and skilled employees will always get my business! It's always sin More

by MikeT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Errol Rule
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jason Paquette
5.0
This rating includes all reviews, with more weight given to recent reviews.
Darren Callan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Victoria Barbagallo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jason Laflam
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ethan Raymond
5.0
This rating includes all reviews, with more weight given to recent reviews.
William Westen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Alan Brown, Adrienne Bowman
Aug 07, 2023 -

Handy Toyota responded

Thank you for the review, Mike! We really appreciate you taking the time to leave us one! We are so happy that you had a good experience!

August 04, 2023

Great service. Great people. Great work. Worth the time and experience. Highly recommend Handy Toyota 👍🏼 More

by tjfugere
Recommend Dealer
Yes
Employees Worked With
Darren Callan
5.0
This rating includes all reviews, with more weight given to recent reviews.
William Westen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 07, 2023 -

Handy Toyota responded

Thank you so much for the review! We greatly appreciate it!

August 03, 2023

As always the dealership is professional and courteous and I like the fact that they do the MPI for free. Alan is the service writer I had and I liked the fact that he kept in touch by email and text thro More

by CB
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alan Brown
Aug 04, 2023 -

Handy Toyota responded

Thank you for the review! We are delighted to hear that you had a good experience!

August 02, 2023

I was a tad early, however the service fella ( DMC) got me right in. He was professional, friendly and answered all y questions. I very much had a better visit compared to a year ago, thank you for your m More

by jacque.mcnamara
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dennis Gebhardt
5.0
This rating includes all reviews, with more weight given to recent reviews.
Darren Callan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 02, 2023 -

jacque.mcnamara responded

Thank you.

August 02, 2023

Great speedy service with a smile. Always trustworthy and makes some genuine recommendations for the future More

by cns9498
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
William Westen
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 02, 2023

Overly long time for this service and no updates as to why it was taking so long. More

by Bcr911m3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
William Westen
1.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 22, 2023 -

Handy Toyota responded

We are sorry for the longer than expected wait times. We always try to give check ins and be transparent about wait time. We apologize for the inconvenience.

August 01, 2023

I am incredibly dissatisfied with my experience while my car was being serviced at Handy Toyota. I thought the estimated costs and fees were transparent while work was being done on my car. However a commun More

by jb
Service Price Transparency
Service Communication
Recommend Dealer
No
Employees Worked With
Jason Paquette
1.0
This rating includes all reviews, with more weight given to recent reviews.
Ethan Raymond
1.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 22, 2023 -

Handy Toyota responded

We quoted customer based on our flat rates - what this means is that we estimate the amount of hours it will take to finish the job quoted. If we go over those hours, we wouldn't charge extra hours to fix any issues that arise. Customer signed off on the quoted work and paid for the services completed. We charged customer what was agreed upon before service was completed and the customer accepted the service and paid for the service.

August 01, 2023

Victoria is always a pleasure to work with! We purchase all of our vehicles, and have all of our service performed, with Handy Toyota. Top notch! More

by Ryanogrady532
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason Paquette
5.0
This rating includes all reviews, with more weight given to recent reviews.
Darren Callan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Victoria Barbagallo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jason Laflam
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ethan Raymond
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Alan Brown, Adrienne Bowman
Aug 02, 2023 -

Handy Toyota responded

Thank you so much for the review! We are happy to hear that you had a good experience!

Aug 02, 2023 -

Handy Toyota responded

Thanks for the review, Ryan! We appreciate your business and for trusting us with your vehicle needs.

July 28, 2023

Have been frustrated that every time i come to the service sept I get a different story on my tires going out of balance. They keep either losing weights or person don’t know how to do balancing . Be More

by second2nonecaptc
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alan Brown
July 28, 2023

It's now been 3 years since I bought my Tacoma at Handy. The service has always been great and reliable! I make the trip all the way from Richmond VT and need dependability. More

by wil.lapointe
Recommend Dealer
Yes
Employees Worked With
Victoria Barbagallo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 31, 2023 -

Handy Toyota responded

Thank you for the review and for making the trip from Richmond! We appreciate you doing so!

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