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Hansen Motor Company

Brigham City , UT

Overview
Employees
Reviews
Vehicles
4.8
1,344 Reviews
Since 1952 and three generations, Hansen Motor Company has been family-owned and operated and is proud of our legacy and commitment to serve our customers. We have the full line of the time tested GM names, which includes Chevrolet, Cadillac and GMC. When you are ready to purchase your next new or used car, truck or SUV, consider Hansen Motor Company.
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1175 S Commerce Way

Brigham City , UT

84302

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Showing 1,344 reviews

January 15, 2024

I took a vehicle in to get a noise and a coolant leak diagnosed. The initial diagnosis left me very disappointed because I was able to verify that parts of what they diagnosed as the problem, were not re More

by Monkeyme
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt Hansen
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 16, 2024 -

Hansen Motor Company responded

Thank you for this feedback. We're very sorry you didn't have the best experience at our dealership. While we're disappointed to learn that we didn't meet your expectations, we'd like to be able to look up your repair order to go over it and would love to try to turn things around and make sure the same thing doesn't continue to happen. If you don't mind, reaching out so we can review the mechanic's notes and recommendations. The last thing we want to do is charge a diagnostic if it was the wrong diagnosis. Unfortunately, I don't have the ability to look it up when all I know is the username Monkeyme. Thanks for your time. Matt Hansen 435-226-1012 Matt@hansenmotors.com

Helpful
January 15, 2024

Very professional, and friendly Always doing their best to satisfy the customer. On top of thing like recalls More

by andrews.richard1955
Recommend Dealer
Yes
Employees Worked With
Cody
Report | Print
Jan 15, 2024 -

Hansen Motor Company responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Matt Hansen Matt@hansenmotors.com

Helpful
January 15, 2024

Phenomenal, personalized customer service! I felt like I was a priority for Brady and his team! More

by krobins
Recommend Dealer
Yes
Employees Worked With
BRADY ALLEN
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : BRADY ALLEN
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Jan 15, 2024 -

Hansen Motor Company responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Matt Hansen Matt@hansenmotors.com

Helpful
January 15, 2024

Serviced my car and rotated my tires, which is what I went in for. They always do a great job. More

by Sue
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jon Leishman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Cody Varney
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Cody
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Jan 15, 2024 -

Hansen Motor Company responded

Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Hansen Motor Company, we look forward to having you as one of our valued customers for many more years to come! Matt Hansen Matt@hansenmotors.com

Helpful
January 14, 2024

Jon and the staff have been very helpful with helping me to learn how to operate the many systems my new truck has available More

by papa.bangbang
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jordan Read
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jon Leishman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 14, 2024 -

Hansen Motor Company responded

Thank you for your kind words for Jon and our team! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Hansen Motor Company. Matt Hansen Matt@hansenmotors.com

Helpful
January 14, 2024

Earl was great to work with and we've used your service department for awhile with our old 2020 Silverado. We feel like Cody and Spencer have taken care of us. More

by imagerockllc
Recommend Dealer
Yes
Employees Worked With
Earl Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Earl Davis
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Jan 15, 2024 -

Hansen Motor Company responded

Thanks for sharing your thoughts about your experience with Hansen Motor Company. We appreciate your business and hope to see you again soon! Matt Hansen Matt@hansenmotors.com

Helpful
January 13, 2024

So far all has been great! Hope to continue. Tyler Valberg is friendly and so thorough. Appreciate the honesty of all whom we encountered at Hansen Motors. More

by ctrrt5
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jon Leishman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tyler Valberg
5.0
This rating includes all reviews, with more weight given to recent reviews.
Cody Varney
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 14, 2024 -

Hansen Motor Company responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Tyler met your expectations. Thank you again for choosing Hansen Motor Company, we look forward to having you as one of our valued customers for many more years to come! Matt Hansen Matt@hansenmotors.com

Helpful
January 12, 2024

After getting our Buick serviced and a 21 point check in December I had to clean the air filter myself the brake fluid was low and a half quart of oil low. I got pulled over for a expired plate that was due More

by panterb
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Cody Varney
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 13, 2024 -

Hansen Motor Company responded

We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, please feel free to contact me directly or let me know the best way to contact you, and I will reach out. We've never thought to check for vehicle registrations where the state sends out notifications, but it is a great suggestion. We'll take it into advisement. Thanks for your time in leaving a review and letting us know where we fell short. We'd love to get to the bottom of this and turn things around for you. Matt Hansen 435-226-1012 Matt@hansenmotors.com

Helpful
January 10, 2024

Hansen always takes care of me and my vehicles. They are reliable and trustworthy. Definitely recommend them. More

by shanna
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jordan Read
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jon Leishman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Cody Varney
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 10, 2024 -

Hansen Motor Company responded

Shanna, Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Hansen Motor Company. Matt Hansen Matt@hansenmotors.com

Helpful
January 05, 2024

I used to take my truck to Ken Garff because that’s where I bought it. After meeting Cody and explaining all the issues I had there he asked me to bring it to him and he is absolutely taken excellent care of More

by swasslv
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cody Varney
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 05, 2024 -

Hansen Motor Company responded

We are very happy to hear Cody provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Matt Hansen Matt@hansenmotors.com

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