Hassett Ford Lincoln Subaru of Wantagh - Service Center

Poor service from the manager Take the time to talk to the customer cause I can clearly see your attitude showing. Don't talk down like you haven't got time for anything. If you c Take the time to talk to the customer cause I can clearly see your attitude showing. Don't talk down like you haven't got time for anything. If you can't be bothered to listen then I shouldn't be bothered to brig you my car. More

Horrendous experience I've never had such an uneasy feeling at a dealership's service department in my life. The woman at the counter who takes your information was curt a I've never had such an uneasy feeling at a dealership's service department in my life. The woman at the counter who takes your information was curt and had a condescending attitude. It's blatantly obvious that the employees there hate their job and do not want to be there. When you call to find out the status of your vehicle you are put on hold for long amounts of time and have to hang up and call back. When you need an appointment quickly for serious problems, you have to wait for 7-10 days. As for loaner cars, they promise you the moon in the showroom until you sign the bill of sale, then it's too xxxx bad when you cant obtain a loaner and they have your car tied up forever. When i picked up my car there was black grease on my steering wheel and console. Overall, the management there, or should I say the lack of management, should be held accountable for the actions of the employees and their disregard for the customers and their property. NEVER GOING BACK!!! More

Lincoln MKT from Bright Bay Lincoln worst car ever!! I have been passed around from dealer to dealer when thusxlemon was in the shop originally five weeks. I was told they would replace the car due to le I have been passed around from dealer to dealer when thusxlemon was in the shop originally five weeks. I was told they would replace the car due to lemon law. That never happen. An engine, turbos and transmission later....I wS told I was wrong and a transmission was not needed. When I picked up on its next stay there when I picked it up it suddenly had the transmission replaced!! But now it was rebuilt with less miles because it was after the original warranty. When the car came in there was 1500 miles left on the warranty and I was told "it was close to the amount of mileage allowed??? Really if it had had a mule left it was covered. Since then I have been reminded about how ungrrateful I Sean for all that they have done for me st Wantagh Limcoln Hasset yes I still have this lemon!!! They told me I should sell it and get out of the car that would be nice to pass on this hunk of junk eciendive junk of junk I might add! Once they have your money they don't care. Ken the service manager at Bright Bay said there was nothing wrong with the car it sat at times for over five weeks at Bright Bsy. I am still waiting for the owner Mr. Curvjo to have the decency to return one of our calls!! He must still be on vacation as I was repeatedly told!! Bob the service manager at Hassett is the person who likes to point out how ungrateful I am for all that they have done for me!! I bought another warranty that I pay monthly in tip of my car payments because I never know when another major problem will happen - in addition to the motor, transmission and turbo there has been fuel injector work as well. I am fortunate to pay $600 a month for this unsafe mess!! How fortunate I am and the. To be told I am unappreciative!! Even corporate would not help first time in shoo over five weeks! It's been in longer than that - but it's my fault!! Don't buy Lincoln I never will again I traded in my Mercedes I had for 12 years that never had a issue to drive in this garbage!! Big mistake. Stay away!!! I have to say Kim at the service counter has always been as helpful and as she. An and very friendly to me!! Than you Kim!!! More

Be careful if you take your car for repairs My son took his car for headlight repairs that we suspected was a fuse issue. He was told the car needing an expensive service then they called back My son took his car for headlight repairs that we suspected was a fuse issue. He was told the car needing an expensive service then they called back with more issues. Although the car passed inspection the week before he was told he needed new front and rear brakes. Then they found more things wrong. My son was told the total would be around $1500. He agreed but when he went to pick up the car the bill was over $3000. He wasn't told that labor alone would be $1900 and that none of the repairs were covered under the bumper to bumper warranty he got when he bought the car less than a year ago. If he had known it would have been that expensive he would have put off some of the work. Needless to say we all feel that he was taken advantage of and would have appreciated some transparency. None of our family will ever do business there again. More